Help with Windows updates not installing - re Service Pack 1

[Neil2305]

Thanks- that download doesn't work - ie doesn't download....
I have also tried it on my computer and it doesn't download...

this url... https://www.microsoft.com/en-gb/download/confirmation.aspx?id=5842
and "If your download does not start after 30 seconds, Click here"
simply takes back to previous page - hm

 

[NoelDP]

Yes, the initial download page isn't what I'd expected, but for me the Click Here link brings up a popover screen with the links to all versions of the download. This works fine for me.

However - this link should get to the expected download page... https://www.microsoft.com/en-gb/download/details.aspx?id=5842

...and this one should get the download directly. http://download.microsoft.com/downl...AB78-7FB0D4461357/windows6.1-KB976932-X64.exe

 

[Neil2305]

what do do when downloaded? double left-click or run as adminstrator?

 

[Neil2305]

running and installing - brb

 

[Neil2305]

"A system error prevented the service pack from installing..."
"Download system readiness tool...." (have done that countless times)
The windowsupdate.log file was timed at 10.39 this morning... (downloaded file to install and last fail at 13.55) so tried to update again... and here is the log...

 

[NoelDP]

It looks like there may be corruption in the SoftwareDistribution folder.


Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Then try installing SP1 again.

 

[Neil2305]

Hi running "NET STOP WUAUSERV"
"The windows update service could not be stopped."
Is it then worth doing the next two commands? etc...

 

[NoelDP]

Not really - the file is in use, obviously.
Try doing it in Safe Mode.

 

[Neil2305]

Tried running that exact command again and message is
"The windows update service is not started"

 

[NoelDP]

That's OK - if you get that response, then carry on.

 

[Neil2305]

Installation was not successful system error prevented ... please download system readiness tool...

 

[NoelDP]

OK - please post the C:\Windows\windowsupdate.log file

 

[Neil2305]

and here we are...

 

[Neil2305]

Any thoughts Noel?

 

[NoelDP]

Trying to find time to review it.... back when I can.

 

[NoelDP]

Try this:
Open an Elevated Command Prompt, and run the following command...

dism /online /remove-package /packagenameackage_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514


What happens?
Then reboot, and try running SFC and CheckSUR again. - post the results, but do NOT attempt to install any updates yet!

 

[Neil2305]

do we run the system readiness tool?
and the post CheckSUR log?

 

[Neil2305]

When running "CheckSUR" it seems to automatically start to install updates... and you have said.. "but do NOT attempt to install any updates yet!"

 

[Neil2305]

installer encountered an error... 0x80240009

 

[NoelDP]

The CheckSUR log shows massive corruption in the COMPONENTS hive - I think your only realistic hope is a repair install, or if necessary a clean install.