help

[andrewpham]

help please

please help

 

[Arc]

Hi andrewpham.

Uninstall your installed version of the display driver.

• How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Then clean up any possible leftover.

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Then install version 13.9 WHQL only.

• Previous AMD Catalyst? Display Drivers

When done, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.
____________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006c1b4e0, fffff8800489e384, ffffffffc0000001, 3}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7384 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006c1b4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800489e384, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7384
fffff880`0489e384 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`06bf0a28 fffff880`04944140 : 00000000`00000116 fffffa80`06c1b4e0 fffff880`0489e384 ffffffff`c0000001 : nt!KeBugCheckEx
fffff880`06bf0a30 fffff880`04917569 : fffff880`0489e384 fffffa80`09ca2000 00000000`00000000 fffffa80`07cb7010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06bf0a70 fffff880`04943eed : fffffa80`06c1b4e0 fffffa80`06c1b4e0 fffffa80`06c1b4e0 fffffa80`07cb7010 : dxgkrnl!DXGADAPTER::PrepareToReset+0x109
fffff880`06bf0ab0 fffff880`04a0ff13 : fffffa80`06c1b4e0 00000000`00000000 fffffa80`06564780 fffffa80`07cb7010 : dxgkrnl!TdrIsRecoveryRequired+0x245
fffff880`06bf0ae0 fffff880`04a39cf1 : fffff8a0`ffffffff 00000000`00077963 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`06bf0bc0 fffff880`04a0b2e1 : fffffa80`07cb7010 fffffa80`00000000 00000000`00077963 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`06bf0bf0 fffff880`04a37ff6 : 00000000`00000000 fffffa80`06564780 00000000`00000080 fffffa80`07cb7010 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
fffff880`06bf0d00 fffff800`0332073a : 00000000`0abb8ab8 fffffa80`064f1b50 fffffa80`06406b30 fffffa80`064f1b50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`06bf0d40 fffff800`030758e6 : fffff880`03088180 fffffa80`064f1b50 fffff880`03093040 fffff8a0`000000a0 : nt!PspSystemThreadStartup+0x5a
fffff880`06bf0d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7384
fffff880`0489e384 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7384

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dae3558

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

5: kd> lmvm atikmpag
start             end                 module name
fffff880`04897000 fffff880`048e7000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 20 06:52:32 2011 (4DAE3558)
    CheckSum:         00050398
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4