How can I get my usb drivers working?

[jasv2]

I uninstalled itunes from my 64bit Dell Studio XPS 8000 Windows 7 PC and after my pc restarted, there was no USB power at the welcome sign in screen. The mouse and keyboard are usb, there are no ps2 ports, so I can not access Windows. The usb devices work fine in bios and during the Windows Recovery process but I cannot do a system restore from the recovery process because I keep getting error 0x80070005. A common reason for the error is having anti virus which prevents certain changes, but I have restored several times without having that error in the past. Are there any solutions to any of these problems? Wiping out Windows is not an option and I do not have another PC to transfer the hard drive to. The desktop in question also does not seem to be accessible from my home network either.

I tried using the Kaspersky Rescue disc because it has a solution to this exact problem, but it does not see what drive my Windows installation is on when attempting the fix, but it sees the installation in all the other utilities.

I also tried using Active@Boot Disk to replace the usbui.dll file with one from my laptop and that did not seem to have any affect.

The Dell driver site for my system does not distribute usb drivers and I can not seem to find any drivers that are installable from the system recovery add drivers utility. It seems to require a certain type of install or driver file

 

[pooch]

Hello jasv2, what a pickle lol it can only happen to a dell.
Things to try in this order.
If you can get to a command prompt try; http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
Try starting the PC in safe mode, do the USB devices work now? does the system restore work?

Hopefully the keyboard will work long enough for you to do this

 

[jasv2]

Sadly the sfc command did not work. It completed and said there were corrupt files it could not repair. There is still no USB power in Windows and I can not do a system restore

 

[pooch]

Sadly the sfc command did not work. It completed and said there were corrupt files it could not repair. There is still no USB power in Windows and I can not do a system restore

If you have a windows dvd place it in the drive and do the scan.
Could you start the PC in safe mode?

 

[pooch]

You could also try chkdsk /r /f from the command prompt

 

[jasv2]

I have tried chkdsk and every repair option on the windows disc except load an image because I never made one. Safe mode does not work because the problem is Windows is not supplying power to usb ports in any mode

 

[theog]

Can you post a screen shot of Device Manager ?
http://www.sevenforums.com/tutorials/9733-how-post-screenshot-seven-forums.html

Screenshot tools.
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Snipping Tool - Windows 7 features - Microsoft Windows
Use Snipping Tool to capture screen shots
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http://www.sevenforums.com/tutorials/51160-screenshot-upload-using-mwsnap.html
fscapture free download

 

[jasv2]

No, since I can't type or use the mouse there is no way to even get past the welcome screen to get into device manager. I will see if it is accessible from the repair disk command prompt.

 

[Britton30]

Yes I just re-read your first post and you addressed that issue.

 

[pooch]

Ok, each USB device that you insert installs drivers for that particular device, one reason for USB devices not to work in a windows environment is that these drivers become corrupted. Theoretically if you insert a new device a new driver should be installed so that the new device works. It would be a good idea to try a different mouse or keyboard to try and regain controll of the PC. If this works I will then show you how to sort out the problem with the corrupted drivers.

 

[theog]

If you have a PS2 port, try a PS2 keyboard.

 

[Britton30]

I uninstalled itunes from my 64bit Dell Studio XPS 8000 Windows 7 PC and after my pc restarted, there was no USB power at the welcome sign in screen. The mouse and keyboard are usb, there are no ps2 ports, so I can not access Windows. The usb devices work fine in bios and during the Windows Recovery process but I cannot do a system restore from the recovery process because I keep getting error 0x80070005. A common reason for the error is having anti virus which prevents certain changes, but I have restored several times without having that error in the past. Are there any solutions to any of these problems? Wiping out Windows is not an option and I do not have another PC to transfer the hard drive to. The desktop in question also does not seem to be accessible from my home network either.

I tried using the Kaspersky Rescue disc because it has a solution to this exact problem, but it does not see what drive my Windows installation is on when attempting the fix, but it sees the installation in all the other utilities.

I also tried using Active@Boot Disk to replace the usbui.dll file with one from my laptop and that did not seem to have any affect.

The Dell driver site for my system does not distribute usb drivers and I can not seem to find any drivers that are installable from the system recovery add drivers utility. It seems to require a certain type of install or driver file

If you have a PS2 port, try a PS2 keyboard.

And I was going to suggest a USB/PS2 adapter, but since USB has no power...

I just googled 0x80070005 and it seems to be a Windows update issue, if that's any help.

 

[niemiro]

I just googled 0x80070005 and it seems to be a Windows update issue, if that's any help.

Hello!

It isn't so much a Windows Update error code as a System Error code, however, you are completely correct in that Windows Update can return that error code.

C:\Users\Richard>err 0x80070005
# for hex 0x80070005 / decimal -2147024891 :
  E_ACCESSDENIED                                                winerror.h
# General access denied error
# 11 matches found for "0x80070005"

That is what the error code means, which is very generic indeed.

Richard

 

[pooch]

I just googled 0x80070005 and it seems to be a Windows update issue, if that's any help.

Hello!

It isn't so much a Windows Update error code as a System Error code, however, you are completely correct in that Windows Update can return that error code.

C:\Users\Richard>err 0x80070005
# for hex 0x80070005 / decimal -2147024891 :
  E_ACCESSDENIED                                                winerror.h
# General access denied error
# 11 matches found for "0x80070005"

That is what the error code means, which is very generic indeed.

Richard

Thanks it fits to my permissions theory, but until we find a way to access the PC none of this helps

 

[Britton30]

This is out of my know-how. Could it be possible to access the "bad" computer remotely, or through a VPN? Or on a another's network.

 

[jasv2]

Switching devices did not work either. I connected a mouse and keyboard that were never used with this desktop and there was still no response. This is becoming quite discouraging but thank you for your help thus far.

 

[jasv2]

@Britton30 I can not access the PC through my network or remotely. I disabled those features for security reasons because I never figured I'd use them.

 

[jasv2]

If you have a PS2 port, try a PS2 keyboard.

I just bought a pci to ps/2 card but it doesn't fit the slot! Even though the system came with 64 bit Win 7 installed, the motherboard pci slot only allows for a 32 bit card. The only other cards I can find online that would fit have usb ports on them in addition to the ps/2 ports which makes me think they won't work either...

 

[Britton30]

Sorry I've not been able to help you friend. I'm stumped since you have no way to interact with the PC.
About the PCI card, the slots are blind to what OS is installed. Is it maybe a PCI-e X1 card? that is a real short slot.

 

[jasv2]

About the PCI card, the slots are blind to what OS is installed. Is it maybe a PCI-e X1 card? that is a real short slot.

yea the cards are blind to the OS but to my disappointment i discovered 64 bit cards have 2 notches and the pci bus is longer than a 32 bit one.

Thanks for the suggestions so far. I fear I have stumbled into one of the rare un fixable problems.