How can I get my usb drivers working?

[Britton30]

What is your motherboard brand and model?
If you can find a 32 bit PCI card it will most likely work for you. The PCI and USB busses are powered separately.
Here's some diagrams.

 

[pooch]

If you have a serial port you can get adaptors for USB and PS2 Mice and keyboards and because it is going over the serial port your USB problem will not affect it.

 

[theog]

If you have a PS2 port, try a PS2 keyboard.

I just bought a pci to ps/2 card but it doesn't fit the slot! Even though the system came with 64 bit Win 7 installed, the motherboard pci slot only allows for a 32 bit card. The only other cards I can find online that would fit have usb ports on them in addition to the ps/2 ports which makes me think they won't work either...

Is this what you bought?
PCI USB + PS2 CONTROLLER CARD - 2 Port USB 2.0 & 2 Port: Amazon.co.uk: Electronics
http://www.bestofferbuy.com/USB-2.0...ource=gbase&utm_medium=cse&utm_campaign=gbase

Those will fit any desktop MOBO.

 

[jasv2]

@Britton I can't seem to quickly find a model number for the board. It seems to just be a Dell built board for a Studio XPS 9000. Here's a picture of it and a list of what's on it.

http://t1.gstatic.com/images?q=tbn:ANd9GcQ8zRCzRenL0yOOmzmjaKajGI3RIodgHt9i8R0EqafsYFn0IQrN

Documentation


@Pooch no I do not have a serial port. I went through all the old computers at my parents house and found a serial port on an old 486 machine but it was too old. My PC had not connections for it.


@theog those cards won't work. The ridges have 2 notches at the bottom. I need one with only one notch because my available slot only has one notch. Britton's diagram uptop shows it nicely.

 

[jasv2]

SYBA SY-PEX-4S PCI-Express 4 Port Serial Card

Would this serial card work? It seems to fit in a pci express slot but there seems to be an extra blank tab in the way

 

[pooch]

It will fit in the little white ports that you have on your MB (PCIe) if you have the adaptor for PS2 then yes it should work, but I can't guarantee it
A PCIe card for USB might also work, if you were to go for a USB3 variant it would also be useful afterwards and perhaps the better buy, but again I cannot guarantee it would work given your present problem.

 

[jasv2]

Yea, I have one adapter. I guess I will give it a try and order it. On one hand I just want to reinstall Windows, but I can't stand a problem that can't be solved.

 

[pooch]

Yea, I have one adapter. I guess I will give it a try and order it. On one hand I just want to reinstall Windows, but I can't stand a problem that can't be solved.

It is a good idea to find a solution in case the problem happens again, that said you can also make an image backup when it is working again.

Did you see I added more to my last post?

 

[jasv2]

Ah, yes a usb 3 variant would be good choice whether I fix the problem or not.

 

[Britton30]

Thanks jasv2, the documentation link showed no pics for me, but the text did show you do have the PCI slot. Odd thing, my PCI slots have space for a one-groove card and all the cards I searched for have 2 grooves.
Your good news is you have multiple PCIe-X1 slots to use as well.

 

[theog]

@theog those cards won't work. The ridges have 2 notches at the bottom. I need one with only one notch because my available slot only has one notch. Britton's diagram uptop shows it nicely.

Below is a picture of a PCI Net Card with 2 notches, which will still fit a PCI slot.

 

[Britton30]

Thanks Theog! I've not used a PCI card for awhile and didn't realize they have two slots. I just looked at my old ones and they DO have the two slots as in your illustration. A mind is a terrible thing to lose

 

[theog]

Thanks Theog! I've not used a PCI card for awhile and didn't realize they have two slots. I just looked at my old ones and they DO have the two slots as in your illustration. A mind is a terrible thing to lose

Not all have two notches

 

[jasv2]

I've become unfamiliar with pci cards too. I guess we can forget things when everything is going well. I ordered a pci express serial card and it should arrive day after tomorrow. I hope it gets me in so I can see what the real problem is. Until then, I'm going to play around with a copy of Hiren's Boot Disc.

 

[Britton30]

2 Days Ago

MowGreen[/URL]]
As Richard has already posted, 80070005 means Access Denied but, the issue was caused when iTunes was uninstalled. As far as I know, Dell installs the usb drivers using an .inf file. I've not used an .inf to install drivers during the System Recovery add drivers phase.
What I do know is that it should be present in Windows\inf\usb.inf
And, there is also the usbport.inf, at the same location.
IIRC, they both need to be installed.

Here's reply I got to your issue.

 

[jasv2]

Thanks Britton, I have someone with the exact same pc sending me those inf files. I'll let you know how it goes.

 

[jasv2]

It was looking very hopeful but unfortunately it quickly ends in an error saying the drivers could not be installed. I tried installing the files in both orders but no luck.

 

[brianzion]

hi there
have you tried this >>>

• switch pc off
• un-plug from wall charger
• pull mains cable out from pc
• press and hold the power button on pc for 5-10 seconds
• re plug cable and power up pc

what this does is resets the motherboard the other way is to take the battery out on the motherboard leave out for a few minutes then put back in and switch on.

 

[jasv2]

yep, I tried that day one

 

[brianzion]

in your first post you state "The Dell driver site for my system does not distribute usb drivers and I can not seem to find any drivers that are installable from the system recovery add drivers utility. It seems to require a certain type of install or driver file"
can you not use the service tag for your pc on the dell site to get updates/drivers for your machine? i had problems with my dell running xp and i punched my service tag in and away i went downloading and installing the drivers i needed.