How to reboot laptop when it is stuck on x:/windows/system32/cmd.exe

[jyhk]

HI my laptop is stuck on x:/windows/system32/cmd.exe does anybody know how to reboot it?
it is a asus u43f that i bought in the US, and it was working fine until I downloaded a pdf for my thesis and now since then I cannot reboot it
anybody knows....could somebody describe in steps what needs to be done
it can be in dutch or english or even french if you want
please help me
the laptop is jsut 1y2months
thx

 

[theog]

Download the liveCD & Run, this is a free tool from MS:
http://www.sevenforums.com/tutorials/166445-microsoft-standalone-system-sweeper.html?ltr=M

 

[jyhk]

Actually now the problem is not there anymore but it si somewhere way worst i think
My windows 7 is blocked/ stuck on x:/windows/system32/cmd.exe?
do you know how to repair this by any chance

 

[TVeblen]

I believe what theog suggested is that your system has probably been infected with malware/virus. The stand-alone System Sweeper program he linked to will allow you to run a virus scan - removal tool outside of the operating system.

You may need to download the program and burn your CD on another computer of course.

You can normally shut down a frozen laptop by pressing and holding the power/ON button for 10 to 15 seconds. This is a forced shutdown and Windows should pause when you start up again and recommend Safe Mode. If it does then try to boot into Safe Mode.

 

[jyhk]

@TVEBLEN:The thing is forgot to mention here is that while I am in Safe Mode it still does the same screen
Will your program work then or not?
( I know it is a stupid question but you might know the answer, thx) I will try this as soon as I am on my house IMAC

 

[theog]

Download the liveCD & Run, this is a free tool from MS:
A liveCD is bootable, no need to start windows.

 

[Kaktussoft]

HI my laptop is stuck on x:/windows/system32/cmd.exe? really X drive? That's only the case when starting in recovery environment.

• What happens exactly when starting windows normally?
• same question in safe mode?

error messages please

 

[jyhk]

@Kaktussoft
HI my laptop is stuck on x:/windows/system32/cmd.exe? really X drive? That's only the case when starting in recovery environment.
yes x drive....

• What happens exactly when starting windows normally? it goes directly to the x drive...
• same question in safe mode? if i press f8, safe mode or latest good performed check of windows ( do not know the exact word) in asus it goes to x drive....system 32

mylaptop is totally stuck there...
will i be able to remove the virus and start over again or not? i mean rebooting#thx

 

[whs]

For rebooting you could try this: Press the Start Key (WIN Key). If the start box appears, press the right arrow key twice. Then press the letter "R". That should restart your system.

 

[jyhk]

@whs
hummm icannot even open windows so Im not sure that by clicking on the window key that the start button will appear but ican always try....thx

 

[Kaktussoft]

So you can enter "recovery environment from disk"? If so in cmd do
diskpart
list disk

how many disks? I assume 1 for the moment

diskpart
list vol
sel dis 0
list part
sel dis 1
lis part

tell me the results

 

[jyhk]

So you can enter "recovery environment from disk"? If so in cmd do
diskpart
list disk

how many disks? I assume 1 for the moment

diskpart
list vol
sel dis 0
list part
sel dis 1
lis part

tell me the results

OK I really s*** I do not understand...so in the black screen window of x:/windows/system32/cmd.exe you want me to type in the following
diskpart
list vol
sel dis 0
list part
sel dis 1
lis part
and type enter or I m totally "out of the context box" of what you are saying ?

 

[Kaktussoft]

Oke step by step. After each line press enter as usally
diskpart
list disk

how many disks?

 

[Kaktussoft]

And tell me exactly what happens when starting pc normally. Does it try to startup windows normally and enters "recovery environment" automatically? Or did you select "recovery" from bootmenu?

Do you see recovery environment loading by a progress bar or something like that? Did it ask for a current windows installation and did you select one? Or couldn't it find one? Did you see options like "startup repair" , "command prompt"?

Please explain what happens

 

[Kaktussoft]

diskpart
lis vol

--------
this will give you something like this:
DISKPART> lis vol
Volume ### Ltr Label FS Type Grootte Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
volume 0 Z DVD-ROM 0 B Geen medi
volume 1 S DVD-ROM 0 B Geen medi
volume 2 C System NTFS partitie 113 GB In orde Systeem
volume 3 D Data NTFS partitie 352 GB In orde
DISKPART>
----------------
All partitions are healthy or "In orde" in dutch? All are NTFS?

 

[Kaktussoft]

Oke step by step. After each line press enter as usally
diskpart
list disk

how many disks?

I assum you have only 1 disk in laptop. Am I right? Show me partitions
diskpart
sel dis 0
list part

How many partitions? All type=primary? If not, tell me the partition numbers and their type

 

[jyhk]

So you can enter "recovery environment from disk"? If so in cmd do
diskpart
list disk

how many disks? I assume 1 for the moment

diskpart
list vol
sel dis 0
list part
sel dis 1
lis part

tell me the results

I will try it tonight and update you on the result thx

 

[theog]

What was the results of the scan.

 

[jyhk]

What was the results of the scan.

I did not scan it yet because I do nto have a proper computer to maka a cd im still using the library computer at the moment. but iwll do it this weekend. thx for asking

 

[TVeblen]

This is a long shot, but could you check to see if there is a disk in the CD/DVD drive?

Here is some tutorials to clarify and help you do what Kaktussoft is suggesting:

To get to the advanced boot option screen:
http://www.sevenforums.com/tutorials/666-advanced-boot-options.html
And then select "Repair Your Computer"

To get to a command prompt once inside :
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
And then choose "Command Prompt"

Then you can follow Kaktussoft's directions.
Hope that helps