Internet Explorer 11 gone missing

SingularityRS

New member
Local time
11:28 PM
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12
Hey,

Lately the "Get windows 10" app hasn't been working correctly - it would open for like 1 second and then instantly close (it says please wait.. then closes). I did some research and found that this may be happening because IE11 isn't installed/is not available.

So, I did some checking and found that IE had vanished from my system (so it appears). After more researching, I was led to the "Turn windows features on or off" utility where I should be allowed to enable/disable windows features, such as Internet Explorer, and this is where the problem lies.

I see "Internet Explorer 11" appear in Windows features (it's unchecked obviously) and find that for some reason, I'm unable to enable it. If I check the box, it will just disable itself (unchecked box) upon clicking ok. Even a reboot will not help. It's like something is stopping it from re-enabling and I don't know what.

I remember having IE before and it worked fine, I've no idea why it suddenly decided to disable itself. The "Get windows 10" program originally worked fine too. One day it just stopped opening properly and IE11 being disabled is probably why this is, so I'm determined to get IE11 up and running on my system.

Things I've tried:

Reinstalling IE 11 via offline/online installer - Returns "Internet explorer did not finish installing error".
Uninstalling the Windows update itself and then attempting to reinstall - this returns a 9C59 error. The offline installer returns the same error (did not finish installing)
Running sfc/ scannow - it found some corrupt files and said it fixed them
Ran System update readiness tool - According to the logs, it managed to fix some things but not all.

I actually did manage to install IE11 eventually after all this troubleshooting; however, upon restarting windows encountered DLL errors (relating to advapi32) instead, which prevented some programs (such as IE) from running. I had to do a system restore to return my system to a point where it had IE11 appear in Windows features.

Not sure what's up really.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium 64-bit SP1
CPU
AMD Athlon x4 II 645 processor @ 3.1GHz (4 CPUS)
Motherboard
Acer Aspire X3450
Memory
6GB Dual-Channel DDR3 @ 668MHz
Graphics Card(s)
ATI Radeon HD 4250 graphics
Hard Drives
1863GB Western Digital WDC WD20 EARS-22MVWB0 SATA Disk Device (SATA)
Antivirus
Microsoft Security Essentials/Malwarebytes
Browser
Chrome 64-bit
Hello and welcome SingularityRS mate as I understand it the IE11 will only go "across" if one upgrades 7 to 10 as the 10 has that new browser. I stand to be corrected of course but that is what happened on one of my desktops at my place.

It maybe worth a run of this in safe mode just to see if the system can be got back.

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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