Solved Java has stopped working message when attempting to update

[RoloDman]

Please see attached image. I have downloaded Java from the site but each time I try to run the program it simple stops working. Is it me or them?


Problem signature:
Problem Event Name: BEX
Application Name: jxpiinstall.exe
Application Version: 6.0.310.5
Application Timestamp: 4f2cdb9c
Fault Module Name: StackHash_f431
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00697608
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: f431
Additional Information 2: f431682ce05f4d70f55d03cf5819bc75
Additional Information 3: 378d
Additional Information 4: 378d36a7dda65e5bb02c204b69507be3

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[DustSailor]

Hello Rolo, it is you.

Uninstall Java from control panel. You will have more success with this if instead you use Revo Uninstaller Free, and choose to uninstall java in advanced mode.

Then install it from the website.

 

[RoloDman]

@DustSailor

removed all traces of Java using RevoUninsaller. I assume you when you say "advanced" you mean i should use the advanced scanning feature after removal? I did that but was to scared to remove anything so just exited. Ran JavaRa and removed some stuff. Used CCleaner to remove any startup entries and then used CCleaners registry cleaner to remove any and only registrys related to java. I still can not install

 

[DustSailor]

Rolo, check windows update and make sure you got everything installed. Then do a SFC /SCANNOW Command - System File Checker (by Brink). Update your antivirus software (what is it by the way? Have you tried temporarily disabling it?). Then download java.

When you get the error and check for solutions online, what does it say? Also, what does it say when you expand "view problem details"?

Perhaps some of your internet protection programs/lists are interfering with it's installation? Addons or tracking protections also could be causing this

 

[RoloDman]

thanks for the help but I had to leave for the holiday and decided to simply re-image my disk. All is working fine now and I am pretty sure the culprit was my tinkering with CCleaner to remove registry files.

 

[DustSailor]

Glad you had an image

 

[RoloDman]

is it alright with you if I tell people you're my biological father?


oh and to answer your question. I do not use active antivirus. I used to pay for Avira but I just use a program that locks my system so nothing can really run that isn't trusted. It's in beta and free and I can link you to it if you like. I do use virus scanners but only for on-demand stuff. I use Malwarebytes, SuperAntiSpyware, and Emsisoft all of them free versions.

 

[DustSailor]

lol

You might give mention of that program here: http://www.sevenforums.com/system-security/72070-whats-best-anti-virus.html
But at the moment, I only use MSE because it is easy, and I'm not too worried about viruses at the moment.