Kernel power event 41, task 63

[medtner]

In the past few months, my Toshiba Satellite L675-S7048, began to reboot on its own. No BSOD at all. After looking at a few postings on the subject and looking at my machine, I determined that it was a kernel power event. I turned on logging, waited for another crash and have collected the log files from the Seven Forum Diagnostic Tool. Any help would be greatly appreciated.

 

[Arc]

medtner, have a look here, some information obtained from your crash dump .....

fffff880`0c16d678  fffff880`013b5a91Unable to load image \SystemRoot\System32\Drivers\N360x64\0502020.003\[URL="http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS"]SYMNETS.SYS[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS"]SYMNETS.SYS[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS"]SYMNETS.SYS[/URL]
 SYMNETS+0x5ca91

Description here: Driver Reference Table - SYMNETS.SYS

And again ....

fffff880`0c16d508  fffff880`018b09b0Unable to load image \??\C:\windows\system32\Drivers\[URL="http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS"]SYMEVENT64x86.SYS[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS"]SYMEVENT64x86.SYS[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS"]SYMEVENT64x86.SYS[/URL]
 SYMEVENT64x86+0x269b0

Description here: Driver Reference Table - SYMEVENT64x86.SYS

And yet again .....

fffff880`0c16d4a8  fffff880`031dd2e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20121130.005\[URL="http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys"]BHDrvx64.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys"]BHDrvx64.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys"]BHDrvx64.sys[/URL]
 BHDrvx64+0x1372e0

Description here : Driver Reference Table - BHDrvx64.sys

Still coming .....

fffff880`0c16d168  fffff880`049c2ab8Unable to load image \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\[URL="http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys"]EraserUtilRebootDrv.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys"]EraserUtilRebootDrv.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for[URL="http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys"] EraserUtilRebootDrv.sys[/URL]
 EraserUtilRebootDrv+0x2ab8

Description here: Driver Reference Table - EraserUtilRebootDrv.sys

If you follow the description links, you will see that all the crashing elements are belonging to Symentec. Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.

 

[medtner]

Ok, for now...

Thanks very much for the quick response. Before I heard from you, I tried something a bit drastic (for me at least). I thought about it and realized that the fan had been a bit noisier than usual, so... I decided to open up the machine and see what the dust situation was like. Well... there was an enormous blob of compressed dust at the heat sink near the fan. Since removal, the machine has not crashed in the same way and it much quieter (though I now have an occasional blue screen of death on booting up; even after removing my virus program and replacing it).

 

[Arc]

Let us see the new crash dumps? If those crashes havent created a crash dump, upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.