laptop dont start gets stuck on splashtop HELP!!

[kroxfire]

the laptop wont start normally it gets stuck at the splashtop screen. i can use splashtop to access the internet is there any way i can i can restore the Laptop..Need urgent Help

 

[usasma]

Start with these free, bootable diagnostics:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

 

[boxer786]

the same has happened to me

did you manage to fix this problem? if so - how??
i have all my work and programs on the windows OS and now cannot access it