belle007, please start your own thread to prevent confusion. Also, you may want to provide us with what the problem is and what type of computer it is (laptop/dekstop, model, manufacturer, etc.).
Right now, all I know is that you have a computer and you need help... There are thousands of other people on these forums who have computers and need help, and there are thousands of different reasons why they need help, and they each have thousands of different computers with millions of different hardware/software configurations (maybe more, but I do not feel like teaching probability and random number theory today).