Laptop won't boot fully after battery drain

[Bubbayoshi]

My parents were redoing my "office"/mancave, and they unplugged my laptop from the surge protector I was using, and plugged it into a different one, which apparently cut off the power going to my laptop. So my battery ran down to nothing, and my computer shut itself off. Now, I'm on a different protector, but my computer won't boot all the way up. It's bringing up the safe mode prompt, and when I try to boot normally, it gets past the "Starting Windows" screen, and my cursor appears on a black screen. I can't move the cursor, either with my touchpad or with my wireless USB mouse. The fan is running, so I let it sit, hoping it would come up to the log on screen. I had breakfast and came back to no change. I held the power button until it shut off, and rebooted, this time going into safe mode, with networking.
Please don't tell me I'll have to send my laptop back into Dell for servicing, I'm sure they're sick of seeing my laptop.

 

[Saurabh A]

Hi Bubbayoshi,

Please try the following steps to see if they help:

- Unplug the power cable and the battery > Hold down the power button for 8-10 seconds continuously > Plug the 'power cable back-in' > Power on the system and repeatedly tap 'space bar' (without the battery plugged in) > Highlight 'Delete Restoration Data' if prompted and tap 'Enter' > If it boots to 'Windows', you may plug the battery back-in and the system should work fine

- If the issue persists, try running 'Hardware Diagnostics' to check 'Hardware Functionality': Alienware

Hope this helps. Do reply with the findings.

 

[ICIT2LOL]

Hi Bubbayoshi,

Please try the following steps to see if they help:

- Unplug the power cable and the battery > Hold down the power button for 8-10 seconds continuously > Plug the 'power cable back-in' > Power on the system and repeatedly tap 'space bar' (without the battery plugged in) > Highlight 'Delete Restoration Data' if prompted and tap 'Enter' > If it boots to 'Windows', you may plug the battery back-in and the system should work fine

- If the issue persists, try running 'Hardware Diagnostics' to check 'Hardware Functionality': Alienware

Hope this helps. Do reply with the findings.

Hey nice tip Saurabh thanks for the heads up

Oops I forgot to mention I was going to post this too and start at point 15
http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html

 

[Bubbayoshi]

Hi Bubbayoshi,

Please try the following steps to see if they help:

- Unplug the power cable and the battery > Hold down the power button for 8-10 seconds continuously > Plug the 'power cable back-in' > Power on the system and repeatedly tap 'space bar' (without the battery plugged in) > Highlight 'Delete Restoration Data' if prompted and tap 'Enter' > If it boots to 'Windows', you may plug the battery back-in and the system should work fine

- If the issue persists, try running 'Hardware Diagnostics' to check 'Hardware Functionality': Alienware

Hope this helps. Do reply with the findings.

I'm not getting any delete restoration data. I have "Windows 7" and "Windows Memory Diagnostic".

 

[Bubbayoshi]

Day 2 of Safe Mode with Networking. I miss my audio... Is there any way to check for driver errors that doesn't have any chance for making things worse?
If it helps, when I tried booting up into normal mode, the screen flickered a bit at the "Starting Windows" screen.

 

[Saurabh A]

Hi Bubbayoshi,

If you did not get 'Delete Restoration Data', it indicates that the system was not stuck in the hibernation mode. You may still recheck if the system says 'Starting Windows' or 'Resuming Windows' when you try to get into 'Windows'. If it is 'resuming', you may try 'Deleting Restoration Data' again.

Also share if you ran the 'Hardware Diagnostics'. If not, please do that and share results. Running 'Diagnostics' is likely to isolate the possibility of a 'Hard Drive' failure. Does the system boot to 'Windows' in the 'normal mode'? Apart from a 'screen flicker', is there any other issue that you are currently facing?

You may refer to the tutorial http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html to capture and share the details of 'system crashes' (If applicable). 'Driver related errors' are likely to surface in the 'crash reports'.

Do reply with the findings; would be glad to assist.

 

[Bubbayoshi]

Hi Bubbayoshi,

If you did not get 'Delete Restoration Data', it indicates that the system was not stuck in the hibernation mode. You may still recheck if the system says 'Starting Windows' or 'Resuming Windows' when you try to get into 'Windows'. If it is 'resuming', you may try 'Deleting Restoration Data' again.

Also share if you ran the 'Hardware Diagnostics'. If not, please do that and share results. Running 'Diagnostics' is likely to isolate the possibility of a 'Hard Drive' failure. Does the system boot to 'Windows' in the 'normal mode'? Apart from a 'screen flicker', is there any other issue that you are currently facing?

You may refer to the tutorial http://www.sevenfoums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html to capture and share the details of 'system crashes' (If applicable). 'Driver related errors' are likely to surface in the 'crash reports'.

Do reply with the findings; would be glad to assist.

I do know that it's starting, not resuming. I have fully shut down my computer before trying to boot up. The screen after the "Windows Startup" is either black with nothing on it, or black with my mouse cursor in the middle, with no response from my touchpad or USB mouse. I ran the SF Diagnostic tool, ZIP attached.

 

[Bumpkin]

Try running Startup Repair, you might have to run it up to three times, booting after each run.

http://www.sevenforums.com/tutorials/681-startup-repair.html

 

[Bubbayoshi]

Try running Startup Repair, you might have to run it up to three times, booting after each run.

http://www.sevenforums.com/tutorials/681-startup-repair.html

And there's slim to no chance of this breaking things further? The last time I booted to System Recovery, I got a new, empty hard drive.

 

[Bumpkin]

No, Startup Repair only checks for problems that stop your computer from booting.

You must have done a factory restore that returns the computer to the day it left the factory.

 

[Bubbayoshi]

No, Startup Repair only checks for problems that stop your computer from booting.

You must have done a factory restore that returns the computer to the day it left the factory.

No, got a brand new hard drive. Old one got corrupted somehow.

 

[Layback Bear]

Something to try and the reason.
When your laptop battery went dead your motherboard battery might of also went dead. This could of changed you Bios. Replace the motherboard battery and set Bios to default and set the correct time and date.

 

[Bubbayoshi]

Ran the startup repair, it couldn't find anything wrong. Doing a hardware diagnostic now

 

[Bubbayoshi]

Ran the full hardware diagnostic, it didn't find anything. Tried booting normally, froze up again (after Starting Windows screen). Booted into safe mode with networking.

 

[Bumpkin]

If the computer starts OK in safe mode, that would indicate something wrong when loading the drivers, services or other startup items.

Work through these tutorials.
http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html

 

[Bubbayoshi]

Running a full malwarebytes scan, it's already found 7 issues. I'll post the results when the scan is done, don't want to nuke any false positives. I'm pretty sure I've done that before...

 

[Bubbayoshi]

MBAM found 8 objects. I'm attaching the log in a ZIP.

 

[ICIT2LOL]

Hum Bubba you might try these scans as well


http://www.bleepingcomputer.com/download/adwcleaner/



http://www.superantispyware.com/

SAS usually comes up with a heap of adware stuff like the ones in the MBAM scan (PUP's)

 

[Layback Bear]

I'm not understanding things. Post #9 new hard and install.
Post #16 and #17 Malwarebytes finds 8 infections. Where did all these infection come from on a new drive and insall? 2 + 2 is not adding up to 4.

 

[Bubbayoshi]

I got the new HD a few months back, almost a year. The tech said kaspersky would be enough, so I haven't really used MBAM lately. Anyway, tomorrow I'll start the tedious process of trying every driver at startup to see which one (if any) is acting up.