Solved logitech webcam instalation problem

[chris2busy]

Hey guys!
I hope you all are having a great day..i recently reformated my pc(win 7 x64) and windows automatically installed drivers for my Logitech HD webcam C270..
Those are non functional so i tried to install the drivers from the original cd(tried the website ones too) but they all failed to instal because of the windows installed drivers already..
The end result is that my webcam does not function at all..
When i i enter device manager and uninstall the driver for the webcam, right after i hit scan for hardware changes, windows automatically adds the MS drivers for it again(even if i go offline)..

I also tried to update drivers and "locate drivers on pc location" and pointed to the installation CD, but that turned a message "latest drivers are already installed"..
I have no idea what to do now and i need the cam for skyping with my wife while she is away on buissiness.
Thanks in advance!

 

[oxymoron02]

First off congratulations on choosing an awesome webcam! /coughcoughbiasedcough

Now to the problem; technically it's fine to leave the webcam working on generic drivers, it will still function exactly as it's supposed to. If you want the official Logitech ones though, along with the ability to use the software it comes with (allowing various special effects) then you need to get rid of those generic drivers.

In your Start menu, right click on Computer and hit up Manage. This will bring up the Computer Management window which you may or may not be familiar with. In the left hand pane toward the bottom you'll see Device manager, go ahead 'n' click it.
The middle pane will now change to show all your currently installed and plugged in hardware, so make sure the webcam is plugged in for this step.

In Imaging Devices you'll find Logitech HD Webcam 270, right click and then click Uninstall.
Once it's finished up (should only take a few seconds), set about installing the Logitech drivers. Voila!

 

[chris2busy]

Hey mate!
Thanks for the fast reply
I really only trust logitech for the most of my peripheral!
But i already tried what you suggeste..i quote myself on the OP.

The end result is that my webcam does not function at all..
When i i enter device manager and uninstall the driver for the webcam, right after i hit scan for hardware changes, windows automatically adds the MS drivers for it again(even if i go offline)..

 

[oxymoron02]

The problem is that you pressed "Scan for hardware changes". I just didn't want to point it out to you because it made me feel I was being patronising.

 

[chris2busy]

The problem is that you pressed "Scan for hardware changes". I just didn't want to point it out to you because it made me feel I was being patronising.

Ohh!!
Don't worry i wasn't going to! to me its help enough that you even took time to read my post! thanks ! will try right away and report back!

 

[oxymoron02]

It's no problem at all, s'what I'm here for after all!

Just one thing still bugs me, and that's why Windows isn't downloading the Logitech drivers anyway; it should be doing that by default. At least, mine does (just tested and verified).

 

[mitchell65]

Just one thing still bugs me, and that's why Windows isn't downloading the Logitech drivers anyway; it should be doing that by default. At least, mine does (just tested and verified).

That thought occurred to me too. Might be a good idea just to make sure there are little nasties lurking about. An A/V scan a then Malwarebytes might be worth doing.

 

[chris2busy]

Just one thing still bugs me, and that's why Windows isn't downloading the Logitech drivers anyway; it should be doing that by default. At least, mine does (just tested and verified).

That thought occurred to me too. Might be a good idea just to make sure there are little nasties lurking about. An A/V scan a then Malwarebytes might be worth doing.

I'd think it should as well...but it just persists to dl a generic version of webcam driver that does not work..thats what i get

https://www.box.com/shared/static/1x2se6mlog04n4za6kud.jpg
https://www.box.com/shared/static/vs95nt0pkqkl3e75lp7l.jpg
https://www.box.com/shared/static/41h9p5544x8mnx8ehcds.jpg

By the way...the green led light on camera seems to stay light up at all times..I believe it to be a part of those generic drivers screw up.

It's no problem at all, s'what I'm here for after all!

Just one thing still bugs me, and that's why Windows isn't downloading the Logitech drivers anyway; it should be doing that by default. At least, mine does (just tested and verified).

The box is malware free and clean as a whistle :s formated instalation just last night and installed A/V even before updates/drivers (had it disabled while installing those, but didnt do anything with the pc during that period).
P.S : just double checked :
https://www.box.com/shared/static/ny69f7tm2l737lggeqs5.jpg
https://www.box.com/shared/static/9rpfvx3pvjv0c9zvnr1m.png

 

[mitchell65]

Sorry never used Box and have no idea how it works. But why is it used just to download a driver for a webcam?

 

[chris2busy]

Sorry never used Box and have no idea how it works. But why is it used just to download a driver for a webcam?

i just hostex the screenshots in box..
You can view them if u just click on the link and select "To download this file, please visit: "

 

[mitchell65]

Sorry bit thick today. Just seems a long way round to put a screenshot on the Forum. I don't think you have enough posts yet to be able to upload imges direct to the Forum. Go into advanced editor and check in the list of what you are allowed! Do you not use Snipping Tool for your screenshots. Much easier than your method and you can crop to where you want.
Back to your problem. Try this: Uninstall the drivers and in Control panel and in Devices and Printers Delete the webcam. UNPLUG the usb connector and insert the original CD. Run the install and connect the webcam when instructed to do so. See if that works>

 

[chris2busy]

ok...So is there any way to COMPLETELY wipe the drivers for this device? generic ones from Microsoft, installed ones from Logitech...ALL of them. ? Because from the device manager, nothing happens.

 

[oxymoron02]

Excuse me for asking a seemingly obvious question, but what do you mean by 'nothing'?

 

[chris2busy]

My bad for being not too detailed..i delete any driver related to the webcam, but the green led light on the camera remains lit..after i do a restart and windows just auto-instals the generic drivers by itself..if i do not do a restart and proceed to installing the logitech drivers right away, the webcam stil does not function..it displays nothing, just a black screen..no matter what i do i cannot get it to work..thats why i ask if there is any way to delete anything related to these drivers for good, so that i can start over.

 

[oxymoron02]

Is this while keeping the webcam plugged in at all times? I'd suggest what Mitchell suggested and unplug it, install the Logitech software and drivers, and only plug the webcam in when the installation sequence asks to?

 

[mitchell65]

.after i do a restart and windows just auto-instals the generic drivers by itself...

It would not do that if you followed my advice. It wwill not install drivers for a USB device that is not plugged in. Of course the light will stay on the ewebcam, it picks up its power supply from the USB lead. If you follow advice given we will try o help you, if you don't then I for one will go off to watch some paint dry!

 

[chris2busy]

Ok...Just did it..i followed your advice to the letter...i even added the step to not get auto installing of drivers from microsoft store..(check top left corner of SS)..as soon as the installation asked me to plug the webcam , i did, but apparently the popup of windows driver auto instal thingy caught up and the installer gave me this error..

P.S : this IS the installer from the CD that came with the webcam...and i HAVE used it in previous windows (x32 bit though) installations.

 

[mitchell65]

Did you click the button to skip the message and install anyway? Are you sure your CD install disc is Windows 7 compatible?
The other advice was to go to the Logitech Website. Try this:
Clean install of Logitech camera software for Windows

 

[chris2busy]

Yes and yes...(as i said earlier i had it previously installed on win 7 32 bit..

After i skipped the message and installed anyway, it still used the generic driver (see screenshot)..the result was the same..non functional camera. (black screen)

Truly, i have no idea what could it be...

 

[mitchell65]

as soon as the installation asked me to plug the webcam , i did, but apparently the popup of windows driver auto instal thingy caught up and the installer gave me this error..

It did that because the software on the disc is as it says "incompatible", so Windows logically searched for an alternative!