Solved logitech webcam instalation problem

[oxymoron02]

Could you post a screenshot of the Driver tab from that same window please?

 

[mitchell65]

And when you click "Driver" does it show this one "13.31.1044.0"?

nope.. a tad older one it seems..but i did install from the "lws231_full.exe" package...

But I said click "Driver" not "Device information"

 

[chris2busy]

And when you click "Driver" does it show this one "13.31.1044.0"?

nope.. a tad older one it seems..but i did install from the "lws231_full.exe" package...

But I said click "Driver" not "Device information"

ooopps..a little slow today!Sorry..
Here it is ! i updated the driver to the version you told me as well..

 

[oxymoron02]

I'm still an older version, 13.30 but updating now to see if it causes me any issues...

And Chris down in the taskbar (to the left side of the clock) you've got a small webcam icon. Right-clicking on that will bring up a menu, second from the bottom should be Logitech Webcam Diagnostic Tool.

If you haven't tried it already, let's see if the Logitech software finds a problem. I want you to try it twice too. Once before the webcam has been activated (you mentioned that using it produces a blank feed and also causes the LED to stay permanently on). So try the diagnostic before this has been allowed to happen, then again after it has already happened.

 

[chris2busy]

I'm still an older version, 13.30 but updating now to see if it causes me any issues...

And Chris down in the taskbar (to the left side of the clock) you've got a small webcam icon. Right-clicking on that will bring up a menu, second from the bottom should be Logitech Webcam Diagnostic Tool.

If you haven't tried it already, let's see if the Logitech software finds a problem. I want you to try it twice too. Once before the webcam has been activated (you mentioned that using it produces a blank feed and also causes the LED to stay permanently on). So try the diagnostic before this has been allowed to happen, then again after it has already happened.

Sorry..i cannot seem to find it..
the option in the foreing language are
-help
-software information
-check for updates
-exit

 

[mitchell65]

I'm still an older version, 13.30 but updating now to see if it causes me any issues...

And Chris down in the taskbar (to the left side of the clock) you've got a small webcam icon. Right-clicking on that will bring up a menu, second from the bottom should be Logitech Webcam Diagnostic Tool.

If you haven't tried it already, let's see if the Logitech software finds a problem. I want you to try it twice too. Once before the webcam has been activated (you mentioned that using it produces a blank feed and also causes the LED to stay permanently on). So try the diagnostic before this has been allowed to happen, then again after it has already happened.

Iam running the same driver as Chris but it does not show as an icon in the taskbar despite the "Show all icons" box being checked. It is in the list but doesn't show. I wonder if it shows on your system now you have updated?

 

[mitchell65]

OK solved this little one.
Chris:
Right click anywhere in an empty space in the tasbar and click "Properties" Click "Customise" as in the screenshot. Scroll down to Logitech Webcam Software and select Show icon and notifications. You might get a notice saying this icon is not active. It will show when it is active. That's fine, close that and click OK in the main window. Now double click the Logitech icon that should be on your desktop. The little webcam icon at the bottom right will now show! Carry on as Oxy says.

 

[chris2busy]

OK solved this little one.
Chris:
Right click anywhere in an empty space in the tasbar and click "Properties" Click "Customise" as in the screenshot. Scroll down to Logitech Webcam Software and select Show icon and notifications. You might get a notice saying this icon is not active. It will show when it is active. That's fine, close that and click OK in the main window. Now double click the Logitech icon that should be on your desktop. The little webcam icon at the bottom right will now show! Carry on as Oxy says.


View attachment 231233

I always had that icon visible
It is visible in all of my screenshots too..it is always next to dropbox icon (blue box).
i just do not see the "diagnostics" option when i right click on that icon..there are other options, but not this 1.

 

[mitchell65]

Do you not get this when you right click the icon

 

[mitchell65]

I have feeling I have found a clue! The software is now installed and the webcam just stalls. OK. In the opening Window of the install process you had to choose a language. I think that language needs to be the same as the language that the Windows 7 OS is set to. I think they may be different. Is that the case?

 

[chris2busy]

Folks i think its a hardware problem..i am almost sure its my 6 year old psu (altohugh great brand-expensive model) failing..not enough power, or not consistent is going to the usb ports..all usb devices that are plugged are acting weird right now..mouse+keyboard lag,printer not printing e.g...

oh well..time to shell out a craptonof euros i guess...


You wouldn't happen to know any brilliant model of PSU , would you( over 600 Watts) ? i been off this kind of info for a while...

 

[mitchell65]

all usb devices that are plugged are acting weird right now..mouse+keyboard lag,printer not printing e.g...

Now you tell us. Thanks :sarc:

 

[chris2busy]

all usb devices that are plugged are acting weird right now..mouse+keyboard lag,printer not printing e.g...

Now you tell us. Thanks :sarc:

sorry...not been sitting on ym thumbs...did quite extensive testing after mouse started acting up...i guess camera was the first one to show malfunction.

even bought voltage meter and everything..oh well..

Do you have any psu recommendations for me as i requested btw?

 

[oxymoron02]

The XFX 650W is pretty good ;D And I am completely and utterly unbiased when I recommend that.

/cough

 

[chris2busy]

The XFX 650W is pretty good ;D And I am completely and utterly unbiased when I recommend that.

/cough

Thank youuuuuu!!!!
I will now mark this thread as solved, since none can pretty much offer anything else!
Guys thank you and i love you for taking this time to help me!
You are the best!
+1 interweb to both of u

 

[oxymoron02]

No problem Chris both of us (and all members of the forum) always happy to help

At the risk of sounding a bit vainglorious, don't forget to rep us both if we helped!

 

[chris2busy]

No problem Chris both of us (and all members of the forum) always happy to help

At the risk of sounding a bit vainglorious, don't forget to rep us both if we helped!

already done would never forget to ! cheers !

 

[canonman2012]

I have a C270 with windows 7 64 bit. loaded fine, got video, but no audio, talked with tech, they troubleshooted sound settings, ok. So sent new device to me. I have installed new device, it was also recognized,now no audio!! Uninstalled, reinstalled. no video. What kind of quality does this company make???

 

[MoxieMomma]

Hi, canonman2012:

I have a C270 with windows 7 64 bit. loaded fine, got video, but no audio, talked with tech, they troubleshooted sound settings, ok. So sent new device to me. I have installed new device, it was also recognized,now no audio!! Uninstalled, reinstalled. no video. What kind of quality does this company make???

Sorry to hear about your webcam issues.

The last reply in this thread was back in September 2012 and the OP has not been around here at the forum since 2014.
Much has changed for both Windows and Logitech devices since then.

If you need help with a current issue, we might be able to better assist you with individualized help if you would perhaps consider starting a new, separate, fresh topic.
(Alternatively, since you say Logitech sent you a new device, you might want to pursue their in-warranty support?)

<just a friendly suggestion>

Cheers,
MM