Solved Losing Drive After Sleep Mode

[dumfy]

Hi All,

This has me puzzled so hope you can help. Using the guides on this forum, I've installed and am running Win7 64 bit on an SSD.

I have two HDDs in the tower namely D:\ and E:\
I use D:\ to store system images of C:\ and E:\
E:\ is where I've relocated my User Profile (Docs, music, photos, videos etc) due to the limited size of the SSD.

My problem is that when returning from Sleep Mode, E:\ is "missing" in Windows Explorer, though it is visible in Device Manager. Scan for hardware changes doesn't work and the only way to use E:\ again is to reboot.

This only seems to affect E:\ and only with Sleep. If I use Hibernate there's no problem. I was hoping to use Sleep Mode as it's quicker. With an SSD Hibernate seems pretty redundant as to boot fresh is almost as quick.

Any ideas

Thanks all

 

[centaur78]

Its confusing from above.. but how many Harddrive do you have ... meaning SSD and HDD included???

 

[dumfy]

Its confusing from above.. but how many Harddrive do you have ... meaning SSD and HDD included???

Sorry for the confusion.

There are three drives is total -
1 SSD C:\
2 HDD D:\ and E:\

C:\ The SSD has Windows installed

D:\ I use for image back ups

E:\ I use for storage. I have relocated my User Profile to this drive for music, docs, photos.
Did this due to the limited size of the SSD

Hope that's a little clearer.

Thanks

Dumfy

 

[centaur78]

relocate your pagefile from c: to E: or D:

and then let me know

 

[dumfy]

relocate your pagefile from c: to E: or D:

and then let me know

Hi Centaur78,

Initially, there was no pagefile set up on any of the three drives. This was an oversight when I installed and set up the SSD. Have now set the pagefile to D:\, but alas the issue was still present.

Now this has opened a can of worms! The good news is that it seems Sleep Mode is now working, though I need to use it more.

It's come down to SATA controllers on the mobo and in which sockets I insert the SSD and HDDs Sata cables.

It's a Gigabyte mobo and there are 10 Sata sockets. 6 I believe are on AMD Southbridge controller and the remaining 4 are on a separate Gigabyte Controller. The system was previously set with C:| and D:\ on the AMD and E:\ on the Gigabyte.
All three are now on the same controller but had to move all around until I got a combination that worked as at one point the PC wouldn't boot when I plugged E:\ in to the AMD controller along with C:\ and D:\

The downside of this is that the boot time has increased dramatically. With just the SSD plugged in, boot time was around 17secs and got slightly longer when D:\ was plugged in. As soon as E:\ is connected as well, the boot time goes right up. Unplug E:\ from the AMD controller and boot time drops. This has me puzzled - and I hope this "explanation" hasn't puzzled you!

It a nutshell, it seems Sleep and Hibernate work, but boot times have increased significantly with having the SSD and 2 HDDs on the same AMD Southbridge Sata Controller. I have checked the bios and that is set to ahci.

This is a side issue to the original problem, but would appreciate your expertise on why the boot time has increased so much if you don't mind.

Thanks

Dumfy

 

[centaur78]

Dumfy

for me to make a proper analysis Please use this tool to update your profile specs

And then use this tool to post all the files here

 

[dumfy]

centaur78

Have used both tools as suggested. Have renamed the diagnostic/troubleshooting zip to my username

What is the best procedure to get the results to you to analyse?

Thanks again

Dumfy

 

[centaur78]

Hi Dumfy

the first tool is used to update your system specs... follow the details mentioned in the link to update "My system Specs" under your profile

You can upload the zip created by the second tool either here using the attachment icon above or put them in dropbox or skydrive or any other service and post a link here..

 

[Faladu]

You've tried it without sleep and hibernate modes?

From Microsoft.com page on the subject:

I have a device that doesn't function properly after waking up from sleep or hibernate.

If you can, disconnect and reconnect the device or try restarting your computer. You can also make sure that you have the most current drivers for all of your devices. For more information, see Update drivers: recommended links.

​

That doesn't bode well for that drive working... I'd dump both sleep and hibernate, (I don't use either) take advantage of relatively fast SSD bootups instead, mine boots up and is ready (all OS/loaded extras done) in roughly 50 secs total, I have learned to live with it, I use Soluto for timing it and tweaking it.

 

[dumfy]

Hi Dumfy

the first tool is used to update your system specs... follow the details mentioned in the link to update "My system Specs" under your profile

You can upload the zip created by the second tool either here using the attachment icon above or put them in dropbox or skydrive or any other service and post a link here..

Hi centaur78,

System specs are now in my profile and the zip file is attached for your analysis.

Many thanks

Dumfy

 

[dumfy]

You've tried it without sleep and hibernate modes?

From Microsoft.com page on the subject:

I have a device that doesn't function properly after waking up from sleep or hibernate.

If you can, disconnect and reconnect the device or try restarting your computer. You can also make sure that you have the most current drivers for all of your devices. For more information, see Update drivers: recommended links.​

That doesn't bode well for that drive working... I'd dump both sleep and hibernate, (I don't use either) take advantage of relatively fast SSD bootups instead, mine boots up and is ready (all OS/loaded extras done) in roughly 50 secs total, I have learned to live with it, I use Soluto for timing it and tweaking it.

Thanks for that Faladu.

I did consider not using sleep/hibernate as the SSD boot times are rapid so should more than compensate. Initially my PC would go from Post screen to working desktop in approx. 20secs.
That has slowed right down now to approx 60secs just by adding two HDDs. So it would be nice to have the speed coming out of sleep mode.

I assume there is an issue with my set up somewhere and I'm hoping centaur78 will point me in the right direction after he's kindly looked at the info.

Rgds

Dumfy

 

[centaur78]

Ok Dumfy

First is the disappearance of E: \ ( the Western Digital HDD- WD10EARS-00Y5B1) when coming back from hibernation.... One thing i have noticed is you have WakeupOnStandBy installed in E:\ !! if you read the FAQ on their site. it is really recommended that use this from C: ( SanDisk SDSSDX120GG25).. Do this and let me know

Second the increase in boot time.... I understand you have relocated the location of the User Profiles completely to E: ... now this is good to save space from you SSD... but here is the things... The User Profiles control startup features for the user's session, the types of programs and applications that are available, the desktop settings, and a lot more.... and you moved it to a slower device like the HDD from a faster Device like the SSD....

So yes it will increase you boot time reading from the HDD... My suggestion in your case if all you are trying to save is photo, docs and things like that.... You can very well move the User Folder Location ( or Libraries Folder...like pictures, videos, music... etc) to a different drive and but leave the User Profile on C:.... This should give the speed as all setting up until you desktop is read from the SSD.

Or you may ask even if i did the above.. what about by mails or Appdata folder ( which host most of you program settings)... Well in case of mails... you can very well change the location of the data file to another drive right from your email client etc... so you see.. I know its a lot of work.. but if you have lots of cash... you could buy another SSD for userprofile... which ultimately defeats the whole point of you using another drive for storage !!

Try this and let me know..

 

[dumfy]

Thanks centaur78

I completely forgot that Wake Up Standby could cause a problem. It was on C:\ before the SSD install and moved over when I relocated the User Profile. I'll put it back on C:\ and watch what happens. Incidentally, since moving around all the Sata connectors, one of my optical drives now "disappears" after coming out of Sleep in the same way that E:\ did.

Also, when I say I relocated the User Profile, what I mean is that I've only relocated Docs/Pictures/Music/Videos folders to E:\ Did this by using the "Include Folder" option in the libraries, but did remove the other library locations like C:\Users\Dumfy and C:\Users\public. Not sure if that was correct way about it. The only library locations now are E:\Docs E:\music etc

The slow boot is puzzling. As a recap, the mobo has 10 Sata sockets. 6 are on an AMD controller and 4 are on a Gigabyte controller. When the HDD's were on the Gigabyte, boot times were really good, but I had the issue with drives "disappearing" after Sleep.
Now, having moved the HDDs to the AMD controller to overcome the Sleep problem, the boot time has increased significantly.


I'll relocate Wake Up On Standby to C:\ and see how the optical drive behaves after sleep and hope it doesn't disappear. If all OK, I'll put the HDDs back on to the Gigabyte controller and see if the boot time gets back to normal speed and the drives are still visible. Do you think that is a good way to go

Perhaps I'm being too fussy!

Thanks

Dumfy

 

[centaur78]

Put all the HDD and SSD on the AMD chipset and set the bios option to Native IDE...

Let me know how that goes

 

[dumfy]

Put all the HDD and SSD on the AMD chipset and set the bios option to Native IDE...

Let me know how that goes

OK . . . . with all the HDD & SSD on AMD chipset and bios to Native IDE does speed up boot time by around 20 secs.

Have moved WakeUpOnStandby off E:\ and is now on C:\ but the drive still "disappears"
WakeUpOnStandby doesn't install anyway - it's just run when needed.

If I click on Computer, all drives are there. Then the bar at the top of the window scans from left to right indicating green as it moves along. When this is complete, the one optical drive is removed/disappears.

 

[centaur78]

Well i cant say much about WakeUpOnStandby..... As it interact with ACPI to get the functionality you want..... I am not sure how they implement it !! But here is something you could try removing WOBS from startup and use the windows sleep mode... instead of WOBS... check how that goes..

 

[dumfy]

Hi centaur78

Won't take up more of your time with this - you must be busy. I may have to live with what I've got.

Completely removed WakeUpOnStandby from the PC and it made no difference. I'm sure there's a problem or conflict with the Gigabyte controller/chipset. When connected to this, even one of my optical drives disappeared much like E:\ - it may have even been on the same socket. Place the optical drive on the AMD chipset and it's OK. However, using Native IDE in bios still caused problems with Sleep.

Reset bios to AHCI there are no problems with Sleep but boot times are much higher - well over a minute compared to approx 25secs.

So what I've done is this. I don't use the optical drives hardly at all these days so have left them unplugged, put bios back to Native IDE and am running with this.
It means I've got fast boot times and no issues with sleep/hibernate/shutdown etc. and I have easy access just to plug a sata cable into one of the optical drives as and when I need it.

If you can suggest anything else to try along the way then great, but I've taken enough of your time already and your help is very much appreciated.

Thanks

Dumfy

 

[centaur78]

Hi Dumfy

Please update you bios to F8N.. you are running F6

Check to see if Smart Backup is set to default .... to do that enter "BIOS\ Integrated Peripherals", to make sure [Smart Backup Config] stay at default value [Normal (Port Multiplier)]

To check if all the drivers has been installed go to the download centre to check it via the browser or download from the website. ..

Also if you want to speedup more Please run Autoruns and then click on File> Save.. Save the file in .arn format and upload here. I will have a look and advice you accordingly

Do these and let me know

 

[dumfy]

Hi centaur78

Thanks for staying with this.

I'll complete the actions you suggested. I am a little concerned about updating the bios. I have read so many scare stories about things going wrong and making the mobo useless that I've always avoided doing it.

Is it just a case of downloading, un-zipping and running the file from Gigabyte website? I assume this is done within Windows?

Thanks

Dumfy

 

[centaur78]

use the @BIOS Utility and look at the manual for steps on how to do it.

And you have a dual bios, which means you can get the system back up using the backup bios if something happens