Microsoft Word crashes

kazuya

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oblem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 14.0.4536.1000
Application Timestamp: 4af1d344
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: ebdd40e4
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
LCID: 1033
skulcid: 1033


anybody helps me plz :cry: i need to use Word
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
windows 7 home premium 64-bit (6.1, Build 7600)
CPU
Intel(R) Core i7
Memory
6144MB RAM
Graphics Card(s)
NVIDIA GeForce GT 220
kazuya,
Welcome to Seven Forums.

Please advise which version of Word you are using.

In the interim you may care to read through the link below.
Note that the info refers to earlier versions of Word, up to Word 2007.
The info was last updated Oct 2009.
Microsoft Word: Solving Crashing Problems
 

My Computer

Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]
sorry forgot to tell u which version..I downloaded the 2010 beta on microsoft's web. I tried few steps that ur link provided but it doesnt seem to solve anything :( :cry:
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
windows 7 home premium 64-bit (6.1, Build 7600)
CPU
Intel(R) Core i7
Memory
6144MB RAM
Graphics Card(s)
NVIDIA GeForce GT 220
Kayuza, welcome to Windows 7 Support forums.
The issue "Appcrash" is known issue due to the corruption of the winword.exe trying to execute a corrupted template file. Locate the template file and remove or rename so winword.exe will not execute the file. The file you need to delete is normal.dot
Use the search feature in Windows 7 to locate the file.

Regards,
Adrian
 

My Computer

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favorite child "stewie"
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Kayuza, welcome to Windows 7 Support forums.
The issue "Appcrash" is known issue due to the corruption of the winword.exe trying to execute a corrupted template file. Locate the template file and remove or rename so winword.exe will not execute the file. The file you need to delete is normal.dot
Use the search feature in Windows 7 to locate the file.

Regards,
Adrian

Just an FYI its Normal.dotm for Word 2007
 

My Computer

Computer Manufacturer/Model Number
Samsung NP550P5C-S02IN
OS
Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
CPU
Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach
Memory
8 GB
Graphics Card(s)
NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno
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SoundAlive™ JBL 3 Speakers (With sub-Woofer)
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39.62cm (15.6) SuperBright 300nit HD+ LED Display
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1,600 x 900, Anti-Reflective
Hard Drives
1TB S-ATA II Hard Drive (5,400RPM)

My Computer

Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]
Hi guys, thx for the advices but none seems to solve :( I tried to repair it but still no result...If I reinstall Windows 7 would it help ???
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
windows 7 home premium 64-bit (6.1, Build 7600)
CPU
Intel(R) Core i7
Memory
6144MB RAM
Graphics Card(s)
NVIDIA GeForce GT 220
well obviously, it would help, but are you sure you want to go so far, though? XD
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 8000/HP G70 258US
OS
Windows 7 64 bit build 7600
CPU
Intel Core i5 750/Intel Pentium Duo T4200 2.00 ghz
Memory
6 gig/4 gig
Graphics Card(s)
ATI Radeon HD 4350/Intel Graphics Media Accelerator 4500MHD
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Realtek/Conexant Smartaudio High Definition Device
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Two
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1920x1080/1440x900
Hard Drives
750/250 gig
Internet Speed
24 mb
kazuya,
Can you fill in your system specs please via User CP - [Left hand side] Control Panel - Edit System Spec. This may enable us to better help you.
Remember you are using / testing a Beta program. By definition it is less than perfect.
 

My Computer

Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]

My Computer

Computer Manufacturer/Model Number
Dell
OS
windows 7 home premium 64-bit (6.1, Build 7600)
CPU
Intel(R) Core i7
Memory
6144MB RAM
Graphics Card(s)
NVIDIA GeForce GT 220
Last edited:

My Computer

Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]
I edited some of it.. plz take a look
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
windows 7 home premium 64-bit (6.1, Build 7600)
CPU
Intel(R) Core i7
Memory
6144MB RAM
Graphics Card(s)
NVIDIA GeForce GT 220
Should you ever require help in other areas of the forum, more details may be required. It saves your time & ours if we can reference information that may be applicable, immediately.
Click on JMH / My System Spec, bottom left hand corner of my post to see what I mean.
Note you can also edit your specs from the same spot at any time.
Thank you.
 

My Computer

Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]
HI, i know the reason for my Microsoft word to crash that is Bitdefender. I uninstalled bitdefender already. but I want to use it as my security software. Can you suggest me anything to deal with bitdefender not blocking Microsoft Word?
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
windows 7 home premium 64-bit (6.1, Build 7600)
CPU
Intel(R) Core i7
Memory
6144MB RAM
Graphics Card(s)
NVIDIA GeForce GT 220
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