Microsoft Word crashes

[kazuya]

oblem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 14.0.4536.1000
Application Timestamp: 4af1d344
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: ebdd40e4
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
LCID: 1033
skulcid: 1033


anybody helps me plz i need to use Word

 

[JMH]

kazuya,
Welcome to Seven Forums.

Please advise which version of Word you are using.

In the interim you may care to read through the link below.
Note that the info refers to earlier versions of Word, up to Word 2007.
The info was last updated Oct 2009.
Microsoft Word: Solving Crashing Problems

 

[kazuya]

sorry forgot to tell u which version..I downloaded the 2010 beta on microsoft's web. I tried few steps that ur link provided but it doesnt seem to solve anything

 

[Adrian]

Kayuza, welcome to Windows 7 Support forums.
The issue "Appcrash" is known issue due to the corruption of the winword.exe trying to execute a corrupted template file. Locate the template file and remove or rename so winword.exe will not execute the file. The file you need to delete is normal.dot
Use the search feature in Windows 7 to locate the file.

Regards,
Adrian

 

[Capt.Jack Sparrow]

Kayuza, welcome to Windows 7 Support forums.
The issue "Appcrash" is known issue due to the corruption of the winword.exe trying to execute a corrupted template file. Locate the template file and remove or rename so winword.exe will not execute the file. The file you need to delete is normal.dot
Use the search feature in Windows 7 to locate the file.

Regards,
Adrian

Just an FYI its Normal.dotm for Word 2007

 

[JMH]

kazuya,
Refer link to a Microsoft Tech Net article you might care to peruse.

Word 2010 crashes when double-clicking on a .doc file

 

[kazuya]

Hi guys, thx for the advices but none seems to solve I tried to repair it but still no result...If I reinstall Windows 7 would it help ???

 

[Capella]

well obviously, it would help, but are you sure you want to go so far, though? XD

 

[JMH]

kazuya,
Can you fill in your system specs please via User CP - [Left hand side] Control Panel - Edit System Spec. This may enable us to better help you.
Remember you are using / testing a Beta program. By definition it is less than perfect.

 

[kazuya]

Flickr Photo Download: spec

is this what u meant ?

 

[JMH]

Kazuya,
See if these help you.

View attachment 51290

View attachment 51291

 

[kazuya]

I edited some of it.. plz take a look

 

[JMH]

Should you ever require help in other areas of the forum, more details may be required. It saves your time & ours if we can reference information that may be applicable, immediately.
Click on JMH / My System Spec, bottom left hand corner of my post to see what I mean.
Note you can also edit your specs from the same spot at any time.
Thank you.

 

[kazuya]

HI, i know the reason for my Microsoft word to crash that is Bitdefender. I uninstalled bitdefender already. but I want to use it as my security software. Can you suggest me anything to deal with bitdefender not blocking Microsoft Word?