Mozilla crash reporter

[ejaguar]

my mozilla firefox is not launch properly. Mozilla crash reporter keeps coming every time. Firefox(safemode) hasn't launch too. Reinstalling hadn't fix this trouble.


Version: Mozilla firefox 4.0 beta 5
Operating system: Windows 7

 

[yowanvista]

Uninstall Firefox using Revo uninstaller Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Then reinstall the latest version (beta 7)

 

[ejaguar]

i tried. But nothing happened. please give another way. Crash reporter keeps coming

 

[Not Myself]

First of all, the advice to install Beta7 was bad advice, as it is a beta-release, not a final version of Firefox, and, thus, quite subject to myriad problems. In addition, if you installed Beta7 and used your existing Firefox profile, then that profile (which may well have been faulty before the Beta7 installation,) is very likely to be ruined.

Given my assumption about reuse of an existing profile, then I can only offer this advice. It will take some time, but I believe you need to do the following steps to try to eliminate the existing problem(s):

1.Start the Firefox Profile Manager and create a new profile:

Profile Manager - MozillaZine Knowledge Base

2. Close the Profile Manager; close and remove Firefox.

3. Download and install a copy of Firefox 3.6.12, the most-recent release version. When the install process is finished, do not start Firefox, then close the installation process.

3. Restart the Profile Manager, select the new profile, start Firefox. This should fix the crash manager process--unless, of course, you have some other, and quite unknown problem on your computer.

If the crash manager problem is still there, then at least you will likely have reduced the number of Firefox-related items that might be causing the problem; that, in turn, should make it at least somewhat easier to then figure out and fix any underlying problems.

4. If, alas, the problem remains, then I suggest that you follow this procedure:

a. With Firefox running, in the URL bar, type about:crashes ; this will give you a list of the crash reports you have submitted.

b. Copy two or three of the report ids, then post them in a new thread on Index page • mozillaZine Forums , in the Firefox Support forum; this does not require that you register for MozillaZine, and will allow some people who actually have some understanding of crash reports to look at yours to see if they can identify the cause(s).

Again, I suggest that you first follow the advice above in this missive, so that any new crash reports will be from the use of a release version of Firefox, using a new, clean profile. This should help eliminate any extraneous causes of the problem(s) caused by the use of Bet7 and/or an older, possibly corrupt, profile.

 

[mikedl]

With all due respect, Not Myself, the advice to install 4.0 beta 7 was not bad advice as the OP stated they are attempting to run 4.0 beta 5 thereby indicating the OP is comfortable with beta releases. Beta 7 is much more stable than beta 5.

Your advice is exemplary but your dig at the beginning was unwarranted IMO.

The fresh profile creation will, more than likely, cure the OP's ills regarding his FF 4 beta.

 

[Not Myself]

With all due respect, Not Myself, the advice to install 4.0 beta 7 was not bad advice as the OP stated they are attempting to run 4.0 beta 5 thereby indicating the OP is comfortable with beta releases. Beta 7 is much more stable than beta 5.

Your advice is exemplary but your dig at the beginning was unwarranted IMO.

The fresh profile creation will, more than likely, cure the OP's ills regarding his FF 4 beta.

Yes, I did overlook the existing use of Beta5; however, sorry, but you are wrong: A profile that was used for Beta5 is quite likely to be ruined if then used by Beta6 and, especially, Beta7; this has been reported more than once on sites such as MozillaZine.

The reason for this is that there were major changes between Beta5/6 and Beta7; therefore, what you state was a "dig" was, rather, a simple statement of fact.

 

[mikedl]

Yes, I did overlook the existing use of Beta5; however, sorry, but you are wrong: A profile that was used for Beta5 is quite likely to be ruined if then used by Beta6 and, especially, Beta7; this has been reported more than once on sites such as MozillaZine.

I did not advocate the reuse of a profile, Not Myself, I specifically mentioned the use of a fresh profile. I am very understanding of what is reported on the Mozillazine sites, particularly on the "Build" section.

You have admitted you missed the OP was initially using a beta version indicating your off hand remark that Yowan provided bad advice was misguided and not a mere statement of fact.