Multiple BSOD - Computer stops before loading Win 7. Mouse cursor only

[TnJim]

What an adventure!

My computer suddenly would not load Windows. It simply went to a black screen with the flashing mouse cursor. I finally gave up and did a System Restore. (Backed up all my files, now can't recover them but I'll check into that elsewhere on the forum!!). The problem went away for a few starts, then returned.

After hours with HP Support, I was told to remove all 4 memory sticks and reseat them. Quite a feat for someone with MS, but finally got it done. Now the computer is running great, but I don't know if the problem is solved. There are no faults showing in the Windows Error file since I worked on the memory.

Is it possible to look at this and see if my problem is solved?

Thank you,

TnJim

 

[Brink]

Hello Jim, and welcome to Seven Forums.

Hopefully it was only your RAM sticks not properly seated that caused it.

Please go ahead read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information if it's available. One of our BSOD experts should be by afterwards to further help.

 

[TnJim]

Sorry, Chrome Crashed!

I'm sorry, but Chrome crashed while I was trying to Zip my files. I have sent two: one with all the diagnostics (the last crash happened a couple of days ago so the logs might not help) and a file showing all the Windows Errors shown in that log.

Sorry I violated protocol on my first post!

TnJim

 

[Brink]

No worries mate.

While we're waiting for a BSOD expert, you might test you memory at boot with Memtest86+ to see if there may be an issue with them.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html