My computer and My Documents not opening.

[Gtwow]

Quick thing I need too tell you, my computer won't update, look.

Picture of what happens: Screenshot by Lightshot

Could this be causing it?

 

[writhziden]

Possibly. Let's see what happens in the system restore, though. We may be able to fix both.

 

[Gtwow]

Screenshot by Lightshot

 

[writhziden]

You have backups? Do you have a WindowsImageBackup stored on your external drive where you are backing up your data?

 

[Gtwow]

I think so.

 

[writhziden]

I cannot believe no one asked you before. Alright, what you need to do is go into backup and restore and Create a system repair disc (it's in the list on the left when you open up backup and restore)

To get to backup and restore: Start Menu->Control Panel->Under System and Security->Backup Your Computer

Edit: You need a DVD or CD to burn the repair disc to.

 

[Gtwow]

Oh dear me, might just be more easy to take down to Principle and get them to fix it...

 

[writhziden]

It is actually pretty easy. You don't need the repair disc afterall

 

[writhziden]

Connect your external drive with the backups on it. Go into backup and restore (Start Menu->Control Panel->Under System and Security select Backup your computer) Select recover system settings or your computer.

 

[Gtwow]

Connect your external drive with the backups on it? How?

 

[Corazon]

...you could try running /sfc scannow from a command prompt...

We just tried that. Did not solve it. And the command is sfc /scannow - you got your slash in the wrong place.

Oops! Yeah, of course it should've been sfc /scannow ... but I thought doing it from the recovery environment instead of within Windows might be more successful. It was just a thought.

 

[writhziden]

Connect your external drive with the backups on it? How?

With the USB cable. Or is yours always connected?

 

[Gtwow]

It's always connected.

 

[writhziden]

Okay, then go into backup and restore as I told you before, and select Recover system settings or your computer.

 

[writhziden]

Click on the advanced recovery methods link.
Click Use a system image you created earlier to recover your computer
When prompted, back up now
After user files have backed up, you will be asked to restart your computer
Click Restart
When asked whether you want the latest system image
Click Select a system image
Select an image from a date before your computer started acting up
click next
If you can format and repartition disks, do so and click next, otherwise just click next
Select all disks if you can repartition, and click OK.
Click Finish.
Click Yes.
Restart your computer when prompted after the restore completes.

 

[writhziden]

If you have questions, see http://www.sevenforums.com/tutorials/675-system-image-recovery.html?filter and go to Step Two


Edit: I am off to bed. All the information you need to recover your computer to working condition is here assuming you have an image backup. If you do not have a backup image, and you do not want to spend money taking it to the store, there is still one more thing to try.