Need help, codes 0x000000F4 and 0x0000007A

[ladius]

Hello everyone,

New guy here, I read the FAQ and "BSOD Posting Instructions," hope I get this right. Attached is the zip file from running the SF Diagnostic Tool (Panda antivirus doesn't seem to like DM Log Collector).

I'm not a real computer guy but put together my own build for video editing. It's a collection of mainly new parts but the dvd burner is from an old HP computer I used to have. I think it has a date of 2006 or something like that.

The bsod I've been getting have usually been about a memory problem so I ran memtest but it says the memory is fine. I ran that a few times but no problems. I also checked my motherboard manufacturer website to make sure the memory I'm using is compatible and it is. Now lately I've been getting the 0x0000007A "kernel data inpage error."

So, not sure what to do, came to this forum for some help. Be much appreciated if anyone can point me in the right direction.

 

[ladius]

bump

 

[Golden]

Model	OCZ-VERT EX4 SCSI Disk Device

Can you please check to see that you have the latest firmware installed for the OCZ Vertex 4? Use this tool to determine that:
http://ocz.com/consumer/download/firmware/OCZToolbox_v4.9.0.634_win32.zip

fffff880`0c41bb50  00000000`00000000
fffff880`0c41bb58  fffffa80`0d12e180
fffff880`0c41bb60  00001f80`00000000
fffff880`0c41bb68  fffff880`02640010Unable to load image \SystemRoot\system32\DRIVERS\PSINFile.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [B][COLOR="Red"]PSINFile.sys[/COLOR][/B]
*** ERROR: Module load completed but symbols could not be loaded for PSINFile.sys
 PSINFile+0x1010
fffff880`0c41bb70  00200286`0018bc10
fffff880`0c41bb78  00000000`c000000e
fffff880`0c41bb80  fffffa80`1ccb0010
fffff880`0c41bb88  fffffa80`1c9be010

McAfee Security Scan Plus	c:\progra~1\mcafee~1\385c9a~1.150\sssche~1.exe	Public	Common Startup

Remove McAfee and also the Panda antivirus software, and replace it with MSE, which has never been demonstrated to cause a BSOD.

 

[ladius]

Thanks Golden! Updated firmware on the OCZ ssd and removed both McAfee and Panda. I guess I'll have to wait and see, will post in a day or two if nothing happens.

 

[ladius]

Ok, crashed again, this time with a 10d error. After getting rid of Panda antivirus, I am able to run DM Log Collector, attached is the zip file.

Any help would be greatly appreciated.

 

[Golden]

 *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 10D, {a, fffff88003776d20, 0, fffffa801bc4a310}

*** WARNING: Unable to verify timestamp for btmhsf.sys
*** ERROR: Module load completed but symbols could not be loaded for btmhsf.sys
Probably caused by : [B][COLOR="red"]btmhsf.sys[/COLOR][/B] ( btmhsf+3427 )

Followup: MachineOwner
---------

6: kd> lmvm btmhsf
start             end                 module name
fffff880`02866000 fffff880`029c3000   btmhsf   T (no symbols)           
    Loaded symbol image file: btmhsf.sys
    Image path: \SystemRoot\system32\DRIVERS\btmhsf.sys
    Image name: btmhsf.sys
    Timestamp:        Thu [B][COLOR="Red"]Nov 07[/COLOR][/B] 14:55:49 [COLOR="red"][B]2013[/B][/COLOR] (527B164D)
    CheckSum:         0015B829
    ImageSize:        0015D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

See if an updated driver is available for the Intel Proset Bluetooth driver, and install that:
https://downloadcenter.intel.com/default.aspx?iid=gg_support-EN_01+home_downloadctr

 

[ladius]

Thanks Golden! Downloaded the intel driver update tool, found that two drivers were updated in October, a "Proset Wireless Software and Drivers" (probably the bluetooth driver) and another one, an "Iris and HD Graphics" driver. Installed both, we shall see...

 

[ladius]

Ok, crashed again, same 10d code. Attached is the dm log.