Need help really badly

[Ash11]

Ok again i need help. Short verison of the story, some files are missing off my computer idk how many i only know of 2 and those are under My computer under S3A8955D004 click the User folder and there is usually 3 folders the one missing is default, now the other folder you Click on the one that has ur name on it and at the top there should be a folder called Appdata, well that one isn;t there either.
More problems is that msn isn't working and this program that my mom uses for her e-reader, and my internet history is deleted even though i have not deleted my history in any way. I was going to but when i looked it was already deleted.

I did a virus scan, i had updates so i instill those and nothing, computer is still messed up so help anyone? And i don't know where this subject goes to i had to put it here.

 

[seekermeister]

Do you have the system set to show hidden files and folders?

 

[wanchoo]

What did you (or your Mom) do for this to have happened?

Offhand I think you should restore your computer to a previous stage when everything was tickety-boo.

 

[Ash11]

I checked and no files are hidden, and we have done nothing, nothing out of the norm that is in other words nothing that would have messed up the computer like this, and i have done that but it still is the same

 

[gregrocker]

Run a full scan with Malwarebytes.

Run SFC -SCANNOW Command

You can try System Restore but it doesn't restore files, however if it gets before an infection they might be there anyway.

It's very rare for Appdata to go missing. Double check now you have it unhidden in Folder Options>View tab. Type it in Start Search box to see if it was moved into another folder.

 

[Fraillon]

Hm check the obvious if you haven't, like look in the recycling bin, and go to folder options and check the boxes so that nothing is hidden.
Past that, do a system restore and hopefully the most recent is a day before all this happened.

 

[Fraillon]

I never get in in time and always make myself look like i didnt see the last two comments

 

[Ash11]

recycle bin is completely emtpy, and i did a system restore and its still the same

 

[Ash11]

Hey one more question before i head to bed cause i just realized this. Last week my computer went black and when it came back on it said "display driver stopped responding" then it happen again 4 days later then again another 4 days later. Would that have to do with any ofthe problems i have now?

 

[gregrocker]

Not likely. But you should update your Display driver anyway, or reinstall the one you have if there isn't another recent driver.

Let us know how the other steps given work out.

 

[Ash11]

Did what you suggested and nothing. So tomorrow I think i'm going to try and restore my computer again to see if it works a second time. If it doesn't then i'm out of ideas.

 

[seekermeister]

When you restore a second time, be sure that you use a different restore point than last time (older). It is all about using one that was created before the problem existed.

 

[Ash11]

Yeah I will i think this time i'll go back a week.

 

[jloc]

Let us know of your results! Also, don't forget to use a more descriptive title

 

[Ash11]

I restored my computer a second time and the folders that were missing are now back YAY!!!! but msn is still not working and the internet history is deleted when i haven't deleted it in any way plus whatever is going on with my internet history no facebook games won't load and no videos from youtube won't load either so grrrr.

As for my title i wasn't sure what to put and i really did need help really badly lol

 

[gregrocker]

You may have restored the infection as well. Of course since you didn't respond to the steps given to actually test for malware or repair the OS we don't know if you've already cleaned it up once before going back in time.

So run them now:

Run a full scan with Malwarebytes.

Run SFC -SCANNOW Command

 

[Ash11]

Actually did but nothings is there, no viruses nothing

 

[gregrocker]

What about the other step I listed, running the System File Checker?

 

[Ash11]

Yes I did and nothing. it said it was fine. Another question well actually 2 1. if i restore to when i first got my computer which was about a year and a few weeks would it solove the problem then or not? 2. Would my problems have anything to do with my anti-virus subscrtion running out? (yeah i'm ordering a new one tomorrow.) and yeah i know the last question is stupid but i was just wondering

 

[Ash11]

gotta look at all the angles to the problem