No audio output device installed

[babbelut]

Hi all,

In the taskbar I have a volume-icon with a red cross on it. When I go to this icon, "No audio output device installed" appears.

I have a Intel Corporation DQ965GF mainboard with onboard sound.
When I go to Control panel -> sound, everything is gray and not clickable.
In Device Manager, I found "file as volume driver", "volume manager" and "high definition audio controller", under system devices. Nothing else...

I searched on the intel website but did not find a solution or drivers...

Can someone help me, because atm I have no sound.

 

[Sardonicus]

Make sure that in the BIOS, that the on board sound is turned on.

 

[babbelut]

Hi,
Bios settings are:

Audio: Enabled
High Definition Front Panel Audio: Enabled

 

[DocBrown]

Welcome babbelut


Could you give us a screen snip of Device Manager & Sound expanded ?

 

[babbelut]

I can't because in device manager there is no "sound, video and games controllers"

 

[Sardonicus]

It could be that the audio driver is no longer installed.
Right click on "high definition audio controller" > Properties > Details > Property and select Hardware Ids.
Post a picture using the snipping tool.

Example


http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[babbelut]

 

[Sardonicus]

First, re-install your chipset drivers from here.
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=10884&ProdId=2372&lang=eng&OSVersion=Windows%207%2C%2032-bit*&DownloadType=
Post a snip of your device manager (Sound, video....items) after installing.

 

[babbelut]

after installing

 

[Sardonicus]

Try this
It may work best with IE
Intel® Driver Update Utility

 

[babbelut]

I already installed the wired networking, I think the tool has a wrong version-number...

 

[Sardonicus]

try these
http://downloadcenter.intel.com/Det...rodId=2372&lang=eng&OSVersion= &DownloadType=

http://downloadcenter.intel.com/Det...eng&OSVersion=Windows Vista 32*&DownloadType=

 

[babbelut]

First link: OS not supported
Second link: not supported

 

[Sardonicus]

View attachment 150919
View attachment 150920

I already installed the wired networking, I think the tool has a wrong version-number...

The latest driver can be found here.
It was posted on 04-08-2011
http://downloadcenter.intel.com/Det...rsion=Windows 7, 32-bit*&DownloadType=Drivers

 

[babbelut]

done, still no changes

 

[Sardonicus]

Intel has no Windows 7 support for the board, which is a big part of the problem.
http://downloadcenter.intel.com/Det...rodId=2372&lang=eng&OSVersion= &DownloadType=

However the sound and video options should be there.
I don't have a fix, but I'll post something if I come up with it.

 

[Sardonicus]

try these
http://downloadcenter.intel.com/Det...rodId=2372&lang=eng&OSVersion= &DownloadType=

http://downloadcenter.intel.com/Det...eng&OSVersion=Windows Vista 32*&DownloadType=

http://www.sevenforums.com/tutorials/316-compatibility-mode.html

 

[babbelut]

first one: installed

second one: hardware not supported


in device manager: only pci serial port with (!), still no audio menu

 

[babbelut]

Nobody?

I found this in the manual:

Desktop Board DQ965GF has a flexible 6-channel (5.1) onboard audio subsystem that
includes a SigmaTel STAC9227 audio codec and an HD Audio Link header.
The audio subsystem features:
• Intel® High Definition Audio interface
• Advanced jack sense, for the back panel connectors, that enables the audio codec
to recognize the device that is connected to an audio port and retask the connector
via the audio driver.
• S/N (signal-to-noise) ratio: 95 dB
• Microphone input supporting:
― Stereo microphone
― Microphone boost
The subsystem includes the following connectors:
• Front panel audio connector, including functionality for:
― Line out
― Microphone in
• Back panel audio connectors that are configurable through the audio device
drivers:
― Line in/retasking jack
― Line out/retasking jack
― Mic in/retasking jack
Related Links:
Go to the following link or pages for more information about:
• Audio drivers and utilities Support for Desktop Boards
• Installing the front panel audio solution, page 45
• The location of audio connectors, Figure 23 on page 48


The intel support page doesn't give me a solution...

edit: in the device manager: no (!) anymore but also no audio tab...

 

[Sardonicus]

In the BIOS, disable on board audio and High Definition Audio....save, reboot.
After Windows loads everything, reboot into the BIOS and enable onboard audio and High Definition Audio......
save, reboot. Hopefully Windows will reload your devices.