No Audio Output Device is installed. Windows 7.

[choko888]

Hey guys, English is not my first language so I'm not familiar with the Computer Science vocabulary. I've had a Pavilion dv9700, Model # dv9819wm, for approximately 2 years. My hard drive failed and the guys at my school were able to recover 60 GB of files but most of them don't have an ordinary format. They are just saved on a folder on my desktop. They installed Windows 7, (It was Windows Vista before the failure) and I've been having problems with the coprocessor and "ethernet" drivers. Yesterday I uninstalled the "ethernet" driver and when my laptop rebooted the audio driver was nowhere, (obviously I have no audio), which was surprising since that was not the one I uninstalled. My Sound device is not shown on Device Manager either. I uploaded some applications that identify missing drivers and apparently the sound driver is the newest one available. I got on BIOS and the sound button was enabled. I went to HP's website and the only audio drivers offered for my laptop model were for OS Vista. When I try to automatically install the driver from another HP application it says something like my "Compatibility..." is not permitting a correct installation. First, what is going on? and is there any way I can get my pictures and videos from those 60 GB into a normal format/structure?. Thank you. Hope the post is not too long but I tried to give as much information as possible.

 

[pebbly]

Hey guys, English is not my first language so I'm not familiar with the Computer Science vocabulary. I've had a Pavilion dv9700, Model # dv9819wm, for approximately 2 years. My hard drive failed and the guys at my school were able to recover 60 GB of files but most of them don't have an ordinary format. They are just saved on a folder on my desktop. They installed Windows 7, (It was Windows Vista before the failure) and I've been having problems with the coprocessor and "ethernet" drivers. Yesterday I uninstalled the "ethernet" driver and when my laptop rebooted the audio driver was nowhere, (obviously I have no audio), which was surprising since that was not the one I uninstalled. My Sound device is not shown on Device Manager either. I uploaded some applications that identify missing drivers and apparently the sound driver is the newest one available. I got on BIOS and the sound button was enabled. I went to HP's website and the only audio drivers offered for my laptop model were for OS Vista. When I try to automatically install the driver from another HP application it says something like my "Compatibility..." is not permitting a correct installation. First, what is going on? and is there any way I can get my pictures and videos from those 60 GB into a normal format/structure?. Thank you. Hope the post is not too long but I tried to give as much information as possible.

Hi choko888,welcome to the forums , download the drivers from here Software & Driver Downloads HP Pavilion dv9702ea Entertainment Notebook PC - HP technical support (United Kingdom - English) drivers are only available for win vista so any downloaded will require to be installed in compatibility mode for vista http://www.sevenforums.com/tutorials/316-compatibility-mode.html

 

[choko888]

Hi "pebbly". As soon as the installation finishes, this message appears, "Driver installation failed: Could not find the device for this driver". Thank you though.

 

[stormy13]

Which one did you download seeing as HP as both a Conexant and a Realtek driver listed? It will be one or the other so if you haven't yet, download and try the other and it should install.

 

[choko888]

Mine is a "Conexant High Definition SmartAudio 221". Also, when I click on the audio icon on the bottom right of my screen. Troubleshooting runs and finds "Hardware changes might no have been detected....Detected"...and a yellow exclamation icon.
Detection details

Installed audio devices
This file contains the details stored in the registry for all installed audio devices. File Name: Registry log.reg Collection information Computer Name: DANIEL-PC Windows Version: 6.1
Architecture: x86
Time: Wednesday, July 20, 2011 4:41:19 PM


Publisher details

Sound Troubleshoot problems that prevent your computer from playing or recording sound. Package Version: 1.0
Publisher: Microsoft Windows
Playing Audio Play sounds and other audio such as music files. Package Version: 1.0
Publisher: Microsoft Corporation
Hardware and Devices Use hardware and access devices connected to your computer. Package Version: 1.1
Publisher: Microsoft Windows


This is what it showed after a report was done.