PC randomly crashes when gaming?

[MrUser01]

@Britton30,

Extract them then retry, Works for me..
If that dose not work then here:

Do you mean S.M.A.R.T offline Tests
= Extended test?

-J

 

[Slartybart]

Did you recently scan the system for malware?

Malwarebytes is the 1st choice around here for stand alone scanners. They've added a "trail" for their paid product, decline the trial and install the free version.

You can also try the ESET online scanner. It requires IE - you might have to "install it twice". I had to and so did a member I suggested it to.

I would also run chkdsk on the drive.

Run one at a time (choose one mw scanner)
chkdsk will boot and scan before loading windows

 

[Slartybart]

extract all and you'll see the report in full with icons.

The icons don't show up in your zipped file. You might run the long test and see what it finds.

 

[MrUser01]

@Slartybart,
Malwarebytes = 0
Microsoft Security Essentials = 0
*Full scans and up-to-date*

Here is your chkdsk:

 

[Britton30]

@Britton30,



Do you mean S.M.A.R.T offline Tests
= Extended test?

-J

Yes, that's the one, it should run on a reboot. You do have two yellow caution signs there, I don't know what they mean, but that may be an indicator of a failing drive.

extract all and you'll see the report in full with icons.

The icons don't show up in your zipped file. You might run the long test and see what it finds.

Thanks, I opened it from the download, I save it then opened and it works.

 

[Slartybart]

Well that all looks good - no bugs and chkdsk (image removed from quote) found no issue.

I'm surprised though. I expected it to boot and run before windows.

Would you mind trying chkdsk from the properties of your C:\ drive?
(tools tab-> check disk for errors... click both radio buttons)
thanks, this will run longer due to a deeper scan

and just so I'm certain - the HDD test results are from your C:\ drive - right?

@Slartybart,
Malwarebytes = 0
Microsoft Security Essentials = 0
*Full scans and up-to-date*

Here is your chkdsk:

 

[gregrocker]

The games crashed after installing them just after you installed the Updates?

Check first if you have the latest Display driver from the Nvidia Support Downloads webpage.

Wait to see if it crashes, if so disable the two Nvidia services in the msconfig>Startup.

 

[F5ing]

Chkdsk is more of a volume check. The way you ran it, from a command prompt and without switches just tells you the file system on that volume is intact. If you had the /r switch appended it'll additionally repair file system errors, check for physical errors (surface), find bad sectors and try to recover data. It won't run to completion, instead it'll prompt you asking if you want it to run at reboot. However you do it, command line or GUI, it's only checking/repairing that volume and not the whole disk.

Apparently Seatools has problems reading SMART status of both your drives (Samsung, now Maxtor), even though Seagate owns both brands, owning Maxtor for the better part of a decade. Kind of makes me wonder about your download of Seatools (although unlikely as the program runs without error). But still...

Also, after experiencing a BSOD while running off of the second drive/install, it's starting to point to problems elsewhere. Your Samsung is in better shape than your Maxtor. Even though the Maxtor has a few reallocated sectors, it appears to have a very high number of CRC errors (over 1200, if I'm reading it correctly). I'm not sure of the significance of such a high number there. Taking that into consideration along with the already reallocated sectors, I'd consider it better used as a temp drive.

 

[MrUser01]

@Britton30,
I restarted my pc twice and never got it? I will try again later. (I may forget)

@Slartybart,
Done and here is the log..
And yes I am doing it on the C:\ (Which is my HD)

@gregrocker,
Yep, after all that it still crashed
I will do that test later when I get home from college :3
And I will post back later to show you my results.

@F5ing,
Am sure (could be wrong) But that is the same as what Slartybart said?
Yes I to find it odd, I downloaded Seatools dos tool (Windows 7 32-64 bit) Then burned it with Windows burner..
Yes I agree! I found my Samsung HD better then this.. I find this HD slower... BUT it boots faster oO

chkdsk log:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  84224 file records processed.                                          File verification completed.
  71 large file records processed.                                      0 bad file records processed.                                        2 EA records processed.                                              60 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  118362 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  84224 file SDs/SIDs processed.                                         Cleaning up 183 unused index entries from index $SII of file 0x9.
Cleaning up 183 unused index entries from index $SDH of file 0x9.
Cleaning up 183 unused security descriptors.
Security descriptor verification completed.
  17070 data files processed.                                            CHKDSK is verifying Usn Journal...
  34180080 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  84208 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  26478377 free clusters processed.                                         Free space verification is complete.
Windows has checked the file system and found no problems.

 156185599 KB total disk space.
  50036396 KB in 66776 files.
     47092 KB in 17071 indexes.
         0 KB in bad sectors.
    188599 KB in use by the system.
     65536 KB occupied by the log file.
 105913512 KB available on disk.

      4096 bytes in each allocation unit.
  39046399 total allocation units on disk.
  26478378 allocation units available on disk.

Internal Info:
00 49 01 00 92 47 01 00 25 91 02 00 00 00 00 00  .I...G..%.......
a9 00 00 00 3c 00 00 00 00 00 00 00 00 00 00 00  ....<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

 

[Slartybart]

Please run msinfo32.exe
save and attach the .nfo file to a post

 

[F5ing]

@F5ing,
Am sure (could be wrong) But that is the same as what Slartybart said?

As far as chkdsk is concerned? No, not quite. My main point was simply that chkdsk really only checks the volume (eg, C: or D:, whatever "drive"/volume you specify) rather than the whole physical disk.

Yes I to find it odd, I downloaded Seatools dos tool (Windows 7 32-64 bit) Then burned it with Windows burner..
Yes I agree! I found my Samsung HD better then this.. I find this HD slower... BUT it boots faster oO

chkdsk log:

The Seatools thing is odd. But regardless, your Samsung SMART data looks much better than your Maxtor. And as you've experienced BSODs on both, well, I think I'd go with the Samsung.

BTW, the chkdsk run on your Maxtor drive appears to have cleared up some index/security descriptor errors but found nothing wrong while doing its surface scan. It's worthwhile to run it one more time to ensure it no longer finds errors.

 

[Slartybart]

Could you remind me, what AV is on the system?

Please also run the following in an elevated command prompt

Vssadmin list writers
Vssadmin list providers
​

and lastly (for the moment anyway)
please post a screen shot of your virtual memory settings (computer properties -> advanced system settings -> advanced tab -> performance setting button -> virtual memory change button

post the screen shot, but don't change the setting, cancel all the way out.

 

[Slartybart]

F5ing: I agree that the CRC errors are disconcerting, and understand your explanation of the differences between Seatools and chkdsk. It's not clear to me at the moment that the issue is any drive as both had issues. I might have lost track, but I think the current drive has the fresh install on it and I'd rather deal with the CRC slow down on a fresh Windows than revisit a Windows that might not be "clean".
Your thoughts?

MrUser01: Am i correct, this drive has the fresh Windows install, whereas the other drive does not?

I had to go back and check stuff such as reseating cables - done - and I probably missed some things along the way.

Thanks,

Bill
.

 

[MrUser01]

@Slartybart,
Here you are! *Sorry I had to zip it, As do I got invalid file name*

@F5ing,
Ah I see what you mean Would you still like me to run a chkdsk /r ?
Yes I agree this HD seems to lack off speed, The Samsung was much better, But am in no rush to swap the HDs over at this time. I will do a re-scan in a bit for you :3

@Slartybart,
Microsoft Security Essentials

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>Vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error

Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error

Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {966d885c-caf0-48a4-b812-3c28d962f111}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {4bf0e90a-e31f-45cc-a15f-64a020539b9e}
   State: [1] Stable
   Last error: No error

Writer name: 'MSSearch Service Writer'
   Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   Writer Instance Id: {4bbd63e0-2f68-4622-b441-3ac6bcde1366}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {b59c44cd-cd1d-4e17-9db8-b9c1b610cfa9}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {a7813d53-fcfd-4899-b90f-26f06e6ba76a}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {46ae6915-84da-448d-8065-5d87cfc1ad97}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {3188dece-a9d2-4d0f-88ae-372fad2e63a1}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {2bf242b7-079b-4c12-b972-0cdf17ed5f9a}
   State: [1] Stable
   Last error: No error


C:\Windows\system32>

C:\Windows\system32>Vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7

Yes this drive has the fresh install I did what gregrocker said

-J
<3

 

[Slartybart]

Great, everything looks ok and thank you.

Try setting your virtual memory to a custom size of 8192 and reboot
This will force the paging file to be rewritten on disk and not try to resize it.

Please post another Virtual Memory screenshot after you boot

Thanks - you're doing great.

 

[MrUser01]

@Slartybart,
Here you are:

And thanks ^-^ <3


@gregrocker,
I did what you said and it still crashed in game

-J

 

[Slartybart]

Hmmm, looking at the SI you provided shows that the Software Protection service (sppsvc) is not running, it is configured to start automatically.

Please download and run MGAdiag
when it is finished, press the copy button (ignore any errors)
post the output in a code box using the # icon on the posting menu

[CODE]

Paste MGAdiag output in a code box

[/CODE]
​

Thanks

 

[Slartybart]

MrUser01: since there are a few people posting, please use the quote button, or at a minimum cite the reference. It help if other readers know what Greg suggested and what your did.

Don't worry about back filling, just keep it mind for future posts.

.....
Check first if you have the latest Display driver from the Nvidia Support Downloads webpage.

Wait to see if it crashes, if so disable the two Nvidia services in the msconfig>Startup.

and so people don't have to assume.....
What drivers do you have and what were available
And since it crashed, did you disable the two Nvidia services?

The better feedback people get, the better help they can provide.

 

[MrUser01]

Hmmm, looking at the SI you provided shows that the Software Protection service (sppsvc) is not running, it is configured to start automatically.

Please download and run MGAdiag
when it is finished, press the copy button (ignore any errors)
post the output in a code box using the # icon on the posting menu

[CODE]

Paste MGAdiag output in a code box

[/CODE]
​

Thanks

Hmmm I went into my services and I could not find anything with the name (sppsvc)

Here you are:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-D4M3X-9BK9M-4RPH9
Windows Product Key Hash: jlr8sJgEl+xs9ipw2oBs+TIywKw=
Windows Product ID: 00426-OEM-8992662-00009
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {571E0D19-3B23-427F-BEB6-33D6E4056971}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{571E0D19-3B23-427F-BEB6-33D6E4056971}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4RPH9</PKey><PID>00426-OEM-8992662-00009</PID><PIDType>2</PIDType><SID>S-1-5-21-2725796009-1014439512-3781775730</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA770T-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20101018000000.000000+000</Date></BIOS><HWID>80E43007018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT   </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600009-02-2057-7601.0000-3132012
Installation ID: 015423284253566505427034199562210442576982106781598580
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4RPH9
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 09/11/2012 17:24:09

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAQACAAAAAQABAAEAln2QtmQuDHUQM4g8GIhU+fCoAJP+rIpSXORcKUIa

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  SSDT			PTLTD 		POWERNOW
  SLIC			GBT   		GBTUACPI

 

[MrUser01]

MrUser01: since there are a few people posting, please use the quote button, or at a minimum cite the reference. It help if other readers know what Greg suggested and what your did.

Don't worry about back filling, just keep it mind for future posts.

.....
Check first if you have the latest Display driver from the Nvidia Support Downloads webpage.

Wait to see if it crashes, if so disable the two Nvidia services in the msconfig>Startup.

and so people don't have to assume.....
What drivers do you have and what were available
And since it crashed, did you disable the two Nvidia services?

The better feedback people get, the better help they can provide.

Got it Boss!

I updated it to 306.97 (Your driver is up to date with version 306.97) GeForce GT 240, Crashed.. My pc restarted itself (normally dose) I disable the two Nvidia services, Restarted.... Crashed in game :3

-J