PC randomly restarts itself when gaming?

[usernamehere]

When playing my favourite games my PC randomly crashes then restarts itself, No BSOD just restarts itself.

I have looked in and out of my PC and just cant find what is wrong with it and just feel like giving up and making a new build, but before I do I want to give it one last try and thought you could help me?

So like I said I could be playing a game for about 20 minutes in and for some reason my PC just restarts again no BSOD just restarts.

My PC Specs:
14/02/2011
CPU: AND Phenom(tm) ll X4 840 Processor
Motherboard: Gigabyte Technology (GA-MA770T-UD3)
Ram: 8Gbs DDR3
GPU: NVIDIA GeForce GT 240 (1 GB)
Power: 650W
Windows 7 64Bit Ultimate
PC is not over-clocked!


Things I have tried...
MemTest 6 Hours+ = No Errors Found
Graphics card updated! = Still restarts
Open side door, PC does not over heat = Still restarts
Checked HDD (all green)/ Swap HDD's = Still restarts
Fresh install of Windows 7 using uptodate drives = Still restarts
Installed Linux Mint 15 Mate played games on there (Steam) = Works perfect no restart :shock:
Lowed all settings in games i.e. quality to low = Still restarts
Took out un-used parts i.e. Other disc drives = Still restarts
Added two new 120mm fans = Keeps cool but still restarts
Changed ram to other slots in the Mobo = Still restarts

As you can tell I have tried many many of things and yet still nothing

I hope someone here can really help me?

Thanks!

 

[Northernsoul55]

Posted wrong.

 

[usernamehere]

Posted wrong.

Did I miss something here? :sarc:

 

[Northernsoul55]

Sorry I posted the wrong info, my bad.

Your files hold no .dmp files.

You may need to reconfigure windows to collect the correct info,
You want small memory dumps - "MiniDumps"

:ar:http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

:ar: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

   Tip

Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK

Cheers

Dave

 

[usernamehere]

Sorry I posted the wrong info, my bad.

Your files hold no .dmp files.

You may need to reconfigure windows to collect the correct info,
You want small memory dumps - "MiniDumps"

:ar:http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

:ar: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

   Tip

Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK

Cheers

Dave

Hi Dave!

I get a Warning/Error saying "Sorry, No Dump Found. I followed the settings and have it set to mini dump.
I thought this was normal? So I just uploaded the .zip

 

[Northernsoul55]

Ahh Sorry I got up too early!! Just re-read your initial post. You don't have any dump files.

Unexpected Shutdowns are usually due to either Hardware or Software,
usually overheating and memory issues cause these type of issues, also a faulty
power supply may be suspect.

Check all power leads and connections.

Does the condition exist in :ar: Safe-mode?

It may be best to re-run :ar: memtest for 8 passes.

I also see in your logs a lot of app crashes related to Nvidia 3D vision, when did your issues start?

Cheers

Dave

 

[usernamehere]

Ahh Sorry I got up too early!! Just re-read your initial post. You don't have any dump files.

Unexpected Shutdowns are usually due to either Hardware or Software,
usually overheating and memory issues cause these type of issues, also a faulty
power supply may be suspect.

Check all power leads and connections.

Does the condition exist in :ar: Safe-mode?

It may be best to re-run :ar: memtest for 8 passes.

I also see in your logs a lot of app crashes related to Nvidia 3D vision, when did your issues start?

Cheers

Dave

That's Fine Dave and good morning!

As I said before I removed any Hardware which was no longer in use and since this is a fresh install not much is in Installed. (I can list programs if needed)
I don't think it is a Overheat problem I run speedfan when playing my games and they only reach 40c-50c and I have left my PC door open to see if that would help ( and it did not) I never really thought about a faulty power supply if I had a faulty power supply wont the PC just shutdown or just not turn on? I was going to use "http://www.extreme.outervision.com/psucalculatorlite.jsp" But I don't know what to answer for some of the questions.

All power leads and connections seem to be perfect everything is running all fans are spinning.

I can not true SafeMode I did try! But when in Safemode I cant load any games. It only restarts when playing games I can do anything else Web bowering,Skyping, Video editing/rendering etc...

Well when I first built this PC it never happen! But then over the months it just started restarting here and there.. And I thought nothing of it, Now it seems to get worst like today! (14/08/2013 8:13am) I tried to play Age of Empires III (Retail copy) started a single player game (4v4) and sometime in it crashed and restarted, (thinking to myself I thought whatever) and let my PC restart bla bla and login and re-started Age of Empires III just into a game again (offline bots) and crashed and restarted! Gave up now am here :\... Funny thing was earlier today (Well yesterday night 2am) I was playing Age of Empires III with my Friend Online and not once it crashed or restarted on me!


I will do a Memtest later on this week as I all ready did one and takes so long till 8 passes

I have saved up some money and have been planning on buying a new Graphics card as I thought that may fix all this? Am still not 100% sure! I really want to make a new build but sadly I really don't have the money for a whole new PC so am am upgrading mine in till I have money to buy a new Mobo + CPU.

 

[Northernsoul55]

Ahhh AOE3 Those were the days!

I did also find these errors in your logs, which are network related and may be a concern:

Event[6081]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-08-14T08:03:31.732
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: 
The DHCP Client service depends on the Ancillary Function Driver for Winsock 
service which failed to start because of the following error: 
A device attached to the system is not functioning.
Event[6082]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-08-14T08:03:31.732
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: 
The DNS Client service depends on the NetIO Legacy TDI Support Driver 
service which failed to start because of the following error: 
A device attached to the system is not functioning.
Event[6083]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-08-14T08:03:31.732
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: 
The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock 
service which failed to start because of the following error: 
A device attached to the system is not functioning.
Event[6084]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-08-14T08:03:31.732
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: 
The Network Store Interface Service service depends on the NSI proxy service driver 
service which failed to start because of the following error: 
A device attached to the system is not functioning.

To fix this Service Control Manager 7001 error and eliminate it from our enquiries:

1)Click on the Start button.
2)in search box Type Device manager
3)Select the Device manager option from the list
4)click on it.
5)Click on the View menu.
6) Select the Show hidden devices check box
7) check it.
8) Double tap on Non-Plug and Play Drivers
9) Double tap on NetBIOS over Tcpip.
10) Click to make this device enable from the device usage box.

Cheers

Dave

 

[usernamehere]

Ahhh AOE3 Those were the days!

I did also find these errors in your logs, which are network related and may be a concern:

Event[6081]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-08-14T08:03:31.732
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: 
The DHCP Client service depends on the Ancillary Function Driver for Winsock 
service which failed to start because of the following error: 
A device attached to the system is not functioning.
Event[6082]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-08-14T08:03:31.732
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: 
The DNS Client service depends on the NetIO Legacy TDI Support Driver 
service which failed to start because of the following error: 
A device attached to the system is not functioning.
Event[6083]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-08-14T08:03:31.732
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: 
The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock 
service which failed to start because of the following error: 
A device attached to the system is not functioning.
Event[6084]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-08-14T08:03:31.732
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: 
The Network Store Interface Service service depends on the NSI proxy service driver 
service which failed to start because of the following error: 
A device attached to the system is not functioning.

To fix this Service Control Manager 7001 error and eliminate it from our enquiries:

1)Click on the Start button.
2)in search box Type Device manager
3)Select the Device manager option from the list
4)click on it.
5)Click on the View menu.
6) Select the Show hidden devices check box
7) check it.
8) Double tap on Non-Plug and Play Drivers
9) Double tap on NetBIOS over Tcpip.
10) Click to make this device enable from the device usage box.

Cheers

Dave

I love age of empires! I can not wait for number four!
You can still play the game online (well sort of online) Just need to download and install GameRanger then make a account and you are good to go (All free of course)


Getting back on Topic
I can not find NetBIOS over Tcpip

 

[Northernsoul55]

Check and see if the TCP/IP NetBIOS Helper service is set to run automatically?

Start>Administrative Tools >Services

Cheers

Dave

 

[usernamehere]

Check and see if the TCP/IP NetBIOS Helper service is set to run automatically?

Start>Administrative Tools >Services

Cheers

Dave

Service name: lmhosts
Display name: TCP/IP NetBIOS Helper

Path to executable:
C:\Windows\system32\svchost.exe -k LocalServiceNetworkRestricted

Startup type: Automatic

Service status: Started


That is what it says, I have not touched anything.

 

[Northernsoul55]

Hi,

Start>Control Panel>Network(left pane)>Network and sharing center
Click "Change adapter settings"
Right click either "Local Area Connection" or "Wireless network connection" (depending which you use)
Double click "Internet Protocol Version 4(TCP/IPv4)", then click "Advanced Tab".
Select the tab "WINS"
Now you should be able to check Enable NetBIOS over TCP/IP
Click ok.

Reboot and see if the issue is resolved?

I would also remove the 3D vision for Nividia.

cheers

Dave

 

[usernamehere]

Hi,

Start>Control Panel>Network(left pane)>Network and sharing center
Click "Change adapter settings"
Right click either "Local Area Connection" or "Wireless network connection" (depending which you use)
Double click "Internet Protocol Version 4(TCP/IPv4)", then click "Advanced Tab".
Select the tab "WINS"
Now you should be able to check Enable NetBIOS over TCP/IP
Click ok.

Reboot and see if the issue is resolved?

I would also remove the 3D vision for Nividia.

cheers

Dave

Alright Dave I did it. "Enable NetBIOS over TCP/IP"

I also removed 3D for Nividia and just restarted, Should I go play a game and see what happens?


I want to note I have a OpenVPN installed on my PC "Tap Drives" Which of course means I have two Networks in "Control Panel\Network and Internet\Network Connections" I only edited my Local Area Connection (Which is my main one) As I don't have my VPN on when gaming... Just wanted to add that.

 

[Northernsoul55]

Hi,

Okay, try gaming as normal to check (a good excuse if ever there was )

Fingers crossed

cheers

Dave

 

[usernamehere]

Hi,

Okay, try gaming as normal to check (a good excuse if ever there was )

Fingers crossed

cheers

Dave

Just as I thought everything was working well.......... Then it crashed and restarted

Here I uploaded a new .zip for you!

 

[Northernsoul55]

Hi,

I didn't expect that would fix, just eliminating possibilities.

Lets try resetting Winsock incase that is corrupt,
Winsock entries tells Windows 7 how to access your network services:

1. Start> type in search box cmd
2. Right click the resulting cmd and run as Administrator
3. Copy and paste each line seperately and hit return:

netsh winsock reset catalog (Hit return)
netsh int ip reset reset.log hit (Hit return)

You will be asked to reboot.

Again test the system

cheers

Dave

 

[Northernsoul55]

I asked another member Arc, to look at your logs, which he kindly did and found:

Event[6094]:
Log Name: System
Source: Service Control Manager
Date: 2013-08-14T08:03:33.667
Event ID: 7026
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Boot-PC
Description: 
[COLOR=red]The following boot-start or system-start driver(s) failed to load: 
[/COLOR]AFD
CSC
DfsC
discache
MpFilter
NetBIOS
NetBT
nsiproxy
Psched
rdbss
spldr
tdx
Wanarpv6 = Remote Access IPv6 ARP Drive
WfpLwf

Please update your Realtek drivers:
:ar: Realtek

Please uninstall OpenVPN as this maybe causing issues.

Also Scan the system for possible virus infection:

:ar: http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
:ar: http://support.kaspersky.com/5350?vs=s88446#s88446

cheers

Dave

 

[usernamehere]

I asked another member Arc, to look at your logs, which he kindly did and found:

Event[6094]:
Log Name: System
Source: Service Control Manager
Date: 2013-08-14T08:03:33.667
Event ID: 7026
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Boot-PC
Description: 
[COLOR=red]The following boot-start or system-start driver(s) failed to load: 
[/COLOR]AFD
CSC
DfsC
discache
MpFilter
NetBIOS
NetBT
nsiproxy
Psched
rdbss
spldr
tdx
Wanarpv6 = Remote Access IPv6 ARP Drive
WfpLwf

Please update your Realtek drivers:
:ar: Realtek

Please uninstall OpenVPN as this maybe causing issues.

Also Scan the system for possible virus infection:

:ar: http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
:ar: http://support.kaspersky.com/5350?vs=s88446#s88446

cheers

Dave

C:\Windows\system32>netsh winsock reset catalog

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.


C:\Windows\system32>netsh int ip reset reset.log hit
Reseting Global, OK!
Reseting Interface, OK!
Restart the computer to complete this action.


C:\Windows\system32>

Which Realtek drivers do I need to download? Also I thought I had the newest Realtek drivers I downloaded them from the Mobo website.

OpenVPN removed will now restart and re-test.

Also my System was scan only just 3 days ago in Safe mode using MSE, windows-defender,SpyBot,malwarebytes of course not all at the same time and was all updated before scanning, All found nothing.

PS sorry I fell asleep lol.

 

[usernamehere]

After a restart I start Age of Empires III again all started up well then after playing a bit my PC restarts again

Here is the new .zip

 

[Northernsoul55]

Hi,

Okay, thanks for trying winsock etc, and just checked your Realtek is up-to-date,
but I think I have found the cause of your crashes:

Event[6127]:
  Log Name: Application
  Source: [COLOR=red]NvStreamSvc[/COLOR]
  Date: 2013-08-14T21:10:34.000
  Event ID: 3
  Task: None
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: 
N/A
Event[6128]:
  Log Name: Application
  Source: [COLOR=red]NvStreamSvc[/COLOR]
  Date: 2013-08-14T21:10:35.000
  Event ID: 1
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: 
N/A
Event[6129]:
  Log Name: Application
  Source: [COLOR=red]NvStreamSvc[/COLOR]
  Date: 2013-08-14T21:10:38.000
  Event ID: 1
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: N/A

Seems Nvidia Streaming Service may be faulting, maybe caused by the current driver.

I would suggest Rolling back the driver to the previous version, please follow:

:ar: http://www.vistax64.com/tutorials/165382-device-manager-roll-back-driver.html

Once rolled back you will have to disable the Nvidia updater program otherwise it will
install the latest driver again at some point:

Click on the Start button
Type msconfig , click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect Nvtmru or Nividia Update progam
Apply > OK
Click the "Services" tab, click the "Hide All Microsoft Services" box, then check the
Nvidia Display Driver Service and Click OK, then restart the computer.

Then test the computer again.

cheers

Dave