PC shut down unexpectedly

[webplodder]

Hi again.

I'm still having problems with my PC, I'm afraid.

I was watching a BBC iPod programme just now, left the room, and when I returned the PC had shut down unexpectedly.

It attempted to re-boot several times but it did not start up successfully so I started up in safe mode, which is what I am in now.

When in safe mode I got the following message:

'Windows has recovered from an unexpected shutdown.

Windows can check online for a solution.'

Problem Event Name: Blue Screen.

OS Version: 6.1.7600.2.0.0.768.3.2057
Locale ID: 2057


Additional info:

BCCode: 116
BCP1: FFFFFA8004C5F010
BCP2: FFFFF8800F19ED50
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7608
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\050410-12183-01.dmp

C:\Users\Dick\AppData\Local\Temp/WER-24024-0:sysdata.xml.


I did a system restore to just before I upgraded my network adaptor, after which the PC re-booted as normal, but got the folowing message:

'System Restore did not complete successfully. Your computer's system files and settings were not changed.

Details: An unspecified error occurred during System Restore (0x000022).'

Just then the screen froze and the sound became distorted.

Any suggestions welcome.

Thank you.

 

[Jonathan_King]

Could you please upload your dmp file(s)?

http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

 

[webplodder]

Could you please upload your dmp file(s)?

http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Hi Jonathan.

If you're referring to the two files I mentioned I can't seem to locate them!

 

[Jonathan_King]

Check in C:\Users\Minidump. Copy the file(s) to the desktop, and right-click>send to>compressed folder.

Then upload the zip folder via the paperclip icon on your next post.

 

[webplodder]

Check in C:\Users\Minidump. Copy the file(s) to the desktop, and right-click>send to>compressed folder.

Then upload the zip folder via the paperclip icon on your next post.

Jonathan, there's a problem here.

I located the file in Windows Explorer but I can't open it.

Another problem is I had WinZip installed on my PC but due to the problems I was experiencing unistalled it and now I can't re-install it in safe mode so I can't compress the file.

 

[Jonathan_King]

Be sure to copy the file to the desktop before you try to open or compress it.

Then right-click on the file, and select send to compressed folder.

WinZip is unnecessary here.

View attachment 70982

 

[webplodder]

Check in C:\Users\Minidump. Copy the file(s) to the desktop, and right-click>send to>compressed folder.
.

Is that the same as C:\Windows\Minidump?

 

[webplodder]

Ok, here it is.

 

[Jonathan_King]

Check in C:\Users\Minidump. Copy the file(s) to the desktop, and right-click>send to>compressed folder.
.

Is that the same as C:\Windows\Minidump?

Sorry, I made a mistake. You were correct; the directory is C:\Windows\Minidump.

It looks as if your nVidia video card drivers are causing the issue. I doubt you can find an update (the version you are using is dated March 16, 2010). I suggest installing an older version of the drivers.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_050410-16333-01.zip\050410-16333-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a4b000 PsLoadedModuleList = 0xfffff800`02c88e50
Debug session time: Tue May  4 10:29:12.300 2010 (GMT-4)
System Uptime: 0 days 0:01:03.236
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
....
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800435b4e0, fffff8800f17cd50, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+11bd50 )

Followup: MachineOwner

 

[webplodder]

Check in C:\Users\Minidump. Copy the file(s) to the desktop, and right-click>send to>compressed folder.
.

Is that the same as C:\Windows\Minidump?

Sorry, I made a mistake. You were correct; the directory is C:\Windows\Minidump.

It looks as if your nVidia video card drivers are causing the issue. I doubt you can find an update (the version you are using is dated March 16, 2010). I suggest installing an older version of the drivers.


That's a bit strange Jonathan because I updated my video card driver the other day because the one that came with the PC seemed to be causing problems too. Do you think old older driver would help?

 

[Jonathan_King]

I honestly have no idea what drivers will or will not work. I just suggest playing around with different drivers until you find one that works for you.

 

[webplodder]

I honestly have no idea what drivers will or will not work. I just suggest playing around with different drivers until you find one that works for you.

OK, thanks Jonathan.

 

[webplodder]

Ok, I downloaded the latest driver for my display card yesterday from www.nvidia.com. without any probelem and everything seemed to be working fine.

However, about 25 minutes ago I was in safe mode (as a precaution) and then tried to boot up in normal mode and in doing so got the BSOD. I then tried to start up a couple of times without success so I manually shut down then tried to reboot in safe mode again but got the following message:

"Input not support."

Then I tried to start in safe mode again, this time successfully.

I found the following in the event viewer:

16:50 'The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.

16:54 'The power system shutdown at 16:54:55 was unexpected.'

16:55 'The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed or lost power unexpectedly.'

16:55 'The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (etc.). A dump was saved in: C:\windows\MEMORY.DMP. Report Id:050610-15381-01.

16:55 'The following boot-start or system-start driver(s) failed to load:

bdfsfltr
bdfwfpf
discache
spldr
Wanarpv6.'

Any suggestions?

 

[Jonathan_King]

bdfsfltr and bdfwfpf are part of Bit Defender. It is certainly not the first time I have seen BD cause problems, including BSODs.

Uninstall it completely in Programs and Features. If you have to use Safe Mode, do so. Then run this removal tool: http://www.bitdefender.com/uninstall

Now is not the time to install any programs, but as soon as you feel the problem is over, download and install Microsoft Security Essentials.

 

[webplodder]

bdfsfltr and bdfwfpf are part of Bit Defender. It is certainly not the first time I have seen BD cause problems, including BSODs.

Uninstall it completely in Programs and Features. If you have to use Safe Mode, do so. Then run this removal tool: http://www.bitdefender.com/uninstall

Now is not the time to install any programs, but as soon as you feel the problem is over, download and install Microsoft Security Essentials.

Ok, many thanks Jonathan, I will do as you suggest and get back to you.

 

[timeless]

just wanted to ask, did this problem start 2 days ago? on the 4th or there abouts.. lm trying to track the bug lve been experiencing.

on the 4th my bitdefender had a program update, the first crash l wasnt exactly using my PC just came back to a blue screen, however the second one happened exactly when l was manually updating bitdefender, considering this was posted 2 days ago it seems to match the time my issues started.

 

[webplodder]

just wanted to ask, did this problem start 2 days ago? on the 4th or there abouts.. lm trying to track the bug lve been experiencing.

on the 4th my bitdefender had a program update, the first crash l wasnt exactly using my PC just came back to a blue screen, however the second one happened exactly when l was manually updating bitdefender, considering this was posted 2 days ago it seems to match the time my issues started.

No, I have had this problem for several weeks now. However, yesterday I uninstalled bitdefender and replaced it with Microsoft Security Essentials (which is a free download) and so far things seems ok, but it's very early days.

 

[webplodder]

Just got the Blue Screen of Death again so can't be bitdefender.

I find if I go into safe mode for a bit then try to start up in normal mode it works but it's all very unsatisfactory. Somebody has suggested a low level format. Would this help?

 

[Jonathan_King]

A format may solve certain issues, like driver issues and a corrupted installation, but it won't help hardware problems.

Could you please upload the new dmp file?

 

[timeless]

seems my problems are likely hardware related, l reinstalled and got errors, lve just bought more ram hopefully it will cure the problem (can only hope)