Solved Persistant Installation Error Code 80073712 for KB2972211 (Windows 7)

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Bonito77

New member
Local time
10:34 PM
Messages
5
Hello!

I keep getting this error update, and I have tried every suggestion I could find on the Microsoft site.

I ran the system Update Readiness Tool, and CheckSUR.log reports the following information

Unavailable repair files:
winsxs\manifests\msil_system.xml.resources_b77a5c561934e089_6.1.7601.18529_en-us_4ba39f6adcb8ffa6.manifest
winsxs\manifests\amd64_netfx-system.xml_b03f5f7f11d50a3a_6.1.7601.18529_none_61525d543c29f632.manifest
winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.18529_en-us_6685ac8c75cac403.manifest
winsxs\manifests\msil_system.data.sqlxml_b77a5c561934e089_6.1.7601.18529_none_05d526a261a2bd9d.manifest
winsxs\manifests\amd64_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_89d49b0dbca4315e.manifest
winsxs\manifests\msil_system.xml_b77a5c561934e089_6.1.7601.22740_none_3f3239201f9a7e81.manifest
winsxs\manifests\amd64_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_a09f7455a2ff8502.manifest
winsxs\manifests\amd64_netfx-system.data.sqlxml_b03f5f7f11d50a3a_6.1.7601.22740_none_fd50d2123d55f0a6.manifest
winsxs\manifests\amd64_netfx-system.data.sqlxml_b03f5f7f11d50a3a_6.1.7601.18529_none_141bab5a23b1444a.manifest
winsxs\manifests\amd64_netfx-system.xml_b03f5f7f11d50a3a_6.1.7601.22740_none_4a87840c55cea28e.manifest
winsxs\manifests\msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.22740_en-us_f0063b6d4da03da4.manifest
winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.22740_en-us_4fbad3448f6f705f.manifest
winsxs\manifests\msil_system.data.sqlxml_b77a5c561934e089_6.1.7601.22740_none_ef0a4d5a7b4769f9.manifest
winsxs\manifests\amd64_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.18529_none_b7d12c94af0aa8ed.manifest
winsxs\manifests\msil_system.xml.resources_b77a5c561934e089_6.1.7601.22740_en-us_34d8c622f65dac02.manifest
winsxs\manifests\msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.18529_en-us_06d114b533fb9148.manifest
winsxs\manifests\amd64_mscorlib_b77a5c561934e089_6.1.7601.22740_none_3d9b61788326e4f1.manifest
winsxs\manifests\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_a8423065f0ae4976.manifest
winsxs\manifests\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_bf0d09add7099d1a.manifest
winsxs\manifests\amd64_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.22740_none_a106534cc8af5549.manifest
winsxs\manifests\msil_system.xml_b77a5c561934e089_6.1.7601.18529_none_55fd126805f5d225.manifest
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
Click to expand...
Any assistance in resolving this would be greatly appreciated. Thanks!
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Professional x64
i did a google-search for "error code 80073712", which you posted, and came up with this:

Windows Update error 0x80073712

the webpage says to resolve the problem by running "system file checker".. here are the instructions:


  1. Open an elevated command prompt.
  2. Run the "sfc /scannow" command.
  3. Try to install update again.
 

My Computer My Computer

Computer type
PC/Desktop
OS
windows xpsp3, 32-bit
CPU
Intel P4 2800
Motherboard
Intel
Memory
1024 MB, DDR
Graphics Card(s)
nvidia 5500
Sound Card
audigy2
Hard Drives
Western Digital 80 GB, PATA
Antivirus
Avira 14 premium
Browser
Firefox build 24.8ESR
Other Info
"windows firewall", RegDefend, System Safety Monitor
Yeah, already tried that (and pretty much everything else that's on Google), all to no avail. Thanks for the suggestion, though!
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Professional x64

My Computer My Computer

Computer type
PC/Desktop
OS
windows xpsp3, 32-bit
CPU
Intel P4 2800
Motherboard
Intel
Memory
1024 MB, DDR
Graphics Card(s)
nvidia 5500
Sound Card
audigy2
Hard Drives
Western Digital 80 GB, PATA
Antivirus
Avira 14 premium
Browser
Firefox build 24.8ESR
Other Info
"windows firewall", RegDefend, System Safety Monitor
*edit* Sorry, just saw I need to make my own thread... nothing to see here...
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7
CPU
i7-4790
Memory
16GB
Graphics Card(s)
GTX780
Hard Drives
Samsung EVO SSD 480GB
1TB Caviar Black
Case
Aerocool DS Cube
Internet Speed
70MB
Antivirus
Avast
Browser
Chrome
Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I made a new thread but it seems to have been deleted?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7
CPU
i7-4790
Memory
16GB
Graphics Card(s)
GTX780
Hard Drives
Samsung EVO SSD 480GB
1TB Caviar Black
Case
Aerocool DS Cube
Internet Speed
70MB
Antivirus
Avast
Browser
Chrome
That may be my fault - I'll ask for the mods to undelete it.... SORRY! :o
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Lol no problem :) I have made the cab file smaller so hopefully it will upload now
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7
CPU
i7-4790
Memory
16GB
Graphics Card(s)
GTX780
Hard Drives
Samsung EVO SSD 480GB
1TB Caviar Black
Case
Aerocool DS Cube
Internet Speed
70MB
Antivirus
Avast
Browser
Chrome
Whoops, sorry Noel! Guess I jumped the gun there. :D

At any rate, I followed those instructions and here's the uploaded zip file that you requested. It's pretty large, though!

As noted in the title of this thread, the Error Code is 80073712, and the update that fails to install is KB2972211 (on Win 7 Professional 64-bit).
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Professional x64
OK - it does loo as if the CheckSUR errors are the only ones we really have to worry about...
Code: 
Unavailable repair files:
 winsxs\manifests\msil_system.xml.resources_b77a5c561934e089_6.1.7601.18529_en-us_4ba39f6adcb8ffa6.manifest
 winsxs\manifests\amd64_netfx-system.xml_b03f5f7f11d50a3a_6.1.7601.18529_none_61525d543c29f632.manifest
 winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.18529_en-us_6685ac8c75cac403.manifest
 winsxs\manifests\msil_system.data.sqlxml_b77a5c561934e089_6.1.7601.18529_none_05d526a261a2bd9d.manifest
 winsxs\manifests\amd64_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_89d49b0dbca4315e.manifest
 winsxs\manifests\msil_system.xml_b77a5c561934e089_6.1.7601.22740_none_3f3239201f9a7e81.manifest
 winsxs\manifests\amd64_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_a09f7455a2ff8502.manifest
 winsxs\manifests\amd64_netfx-system.data.sqlxml_b03f5f7f11d50a3a_6.1.7601.22740_none_fd50d2123d55f0a6.manifest
 winsxs\manifests\amd64_netfx-system.data.sqlxml_b03f5f7f11d50a3a_6.1.7601.18529_none_141bab5a23b1444a.manifest
 winsxs\manifests\amd64_netfx-system.xml_b03f5f7f11d50a3a_6.1.7601.22740_none_4a87840c55cea28e.manifest
 winsxs\manifests\msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.22740_en-us_f0063b6d4da03da4.manifest
 winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.22740_en-us_4fbad3448f6f705f.manifest
 winsxs\manifests\msil_system.data.sqlxml_b77a5c561934e089_6.1.7601.22740_none_ef0a4d5a7b4769f9.manifest
 winsxs\manifests\amd64_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.18529_none_b7d12c94af0aa8ed.manifest
 winsxs\manifests\msil_system.xml.resources_b77a5c561934e089_6.1.7601.22740_en-us_34d8c622f65dac02.manifest
 winsxs\manifests\msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.18529_en-us_06d114b533fb9148.manifest
 winsxs\manifests\amd64_mscorlib_b77a5c561934e089_6.1.7601.22740_none_3d9b61788326e4f1.manifest
 winsxs\manifests\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_a8423065f0ae4976.manifest
 winsxs\manifests\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_bf0d09add7099d1a.manifest
 winsxs\manifests\amd64_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.22740_none_a106534cc8af5549.manifest
 winsxs\manifests\msil_system.xml_b77a5c561934e089_6.1.7601.18529_none_55fd126805f5d225.manifest
 servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat

I'll post a fix protocol a little later.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - b77aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder b77aa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
All right, attached are the two requested files. Cheers!
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Professional x64
CheckSUR is happy now.

Try a new Check For Updates, and see how things work now.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Brilliant! That did the trick. Thanks very much for your assistance, Noel. You're a true champion!
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Professional x64
Glad it worked for you - and thanks for the kind words.

Good luck.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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