Solved Please help me, I Have Asus K43s, Windows 7 Home Basic 64 bit,

[kaleigh]

MY WINDOWS EXPLORER KEEPS ON RESTARTING...
i=I RUN EVENT VIEWER.. AND I FOUND TWO ERRORS

Log Name: Application
Source: Application Error
Date: 10/3/2012 9:52:42 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x0000000000055d4f
Faulting process id: 0x10b8
Faulting application start time: 0x01cda1081675760e
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 04a01143-0cfd-11e2-bc26-742f6882c096
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-03T01:52:42.000000000Z" />
<EventRecordID>17733</EventRecordID>
<Channel>Application</Channel>
<Computer>katrionaleighco</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7601.17567</Data>
<Data>4d672ee4</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec4aa8e</Data>
<Data>c0000005</Data>
<Data>0000000000055d4f</Data>
<Data>10b8</Data>
<Data>01cda1081675760e</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>04a01143-0cfd-11e2-bc26-742f6882c096</Data>
</EventData>
</Event>





AND

Log Name: Application
Source: Application Error
Date: 10/3/2012 9:52:39 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ASUSWSShellExt64.dll, version: 1.1.0.27, time stamp: 0x4c7f631d
Exception code: 0xc0000005
Fault offset: 0x00000000000051da
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-03T01:52:39.000000000Z" />
<EventRecordID>17732</EventRecordID>
<Channel>Application</Channel>
<Computer>katrionaleighco</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7601.17567</Data>
<Data>4d672ee4</Data>
<Data>ASUSWSShellExt64.dll</Data>
<Data>1.1.0.27</Data>
<Data>4c7f631d</Data>
<Data>c0000005</Data>
<Data>00000000000051da</Data>
</EventData>
</Event>


hOW TO SOLVE THIS? HELP

 

[marsmimar]

Hello kaleigh. Couple of things you can try.

If the problem has just recently begun you could try rolling back your machine to a date/time prior to the problem first starting with System Restore.

http://www.sevenforums.com/tutorials/700-system-restore.html

Run a system file checker scan from an elevated command prompt (option two, this tutorial.) The scan will look for damaged or corrupt system files that could be affecting Windows Explorer. If any problems are found, run the scan 3 times rebooting after each scan.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Microsoft has an article that may help and there are some additional suggestions in another help article. Don't forget to perform your routine maintenance chores like: run a full scan with your anti-virus suite and even run a few more free on-demand scans like Malwarebytes, ESET Online Scanner, etc; run disk cleanup; run check disk; defrag;

Windows Explorer may crash in Windows 7 or in Windows Server 2008 R2

Windows Explorer Randomly Freezes or Restarts

 

[kaleigh]

Hey marsmimar! Thanks for replying, i already used the system restore and its still restarting, and also the sfc / scannow, but i a lready did that thing once, do i need to repeat sfc / scannow thrice? and are you familiar with event viewer? thabk you..

 

[marsmimar]

When you previously ran sfc /scannow, did it say it fixed some files or did it say there were no integrity violations? If it fixed some files I'd definitely run it 3 times. Has to do with dependencies. First run may fix files "A", "D" and "E". But "B", "C", "F" and "G" have not been fixed. "B" and "C" needed to wait until "A" was fixed (and computer rebooted.) "F" and "G" needed for "D" and "E" to be fixed (and computer rebooted.)

I'm not knowledgeable enough to decipher the event viewer logs. Sorry.

What information appears in event logs (Event Viewer)?

One other thing you can try is to close Windows Explorer and then re-open a new copy. Sometimes this "refresh" solves Explorer issues.

1. Open Task Manager > click the "Processes" tab.

2. Look for and then click to highlight "explorer.exe" in the list of "Image Names". (NOTE: Do not confuse "explorer.exe" with "iexplore.exe")

3. Click "End Process" at the bottom right.

4. Click "End Process" again in the confirmation window. (The Windows taskbar, Start menu and any open Windows Explorer windows will disappear. This is normal.)

5. Click "File" in the top menu of the Windows Task Manager, and select "New Task (Run...)."

6. Type "explorer" (without the quotes) in the "Run" window, and press "Enter" to restart Explorer. The Windows taskbar and Start menu will reappear in a few seconds.

 

[kaleigh]

cmd.exe - says windows resource protection found corrupted files but was unable to fix some of them,.. ill do the following steps, thanks for having time replying to my message,

 

[kaleigh]

I did the task manager thing, and still, windows explorer is still restarting, what to do?

 

[marsmimar]

Not a problem, Kaleigh. It's still fairly early in the Central and Western parts of the U.S. and people are just now waking up. And for a lot of folks in the U.K and Europe it's still mid-afternoon so they've got school and work going on. I'm sure more people will be responding and offering additional suggestions.

 

[marsmimar]

I did the task manager thing, and still, windows explorer is still restarting, what to do?

Have you run the additional SFC scans, too?

 

[kaleigh]

But you are the only one who replied to this post..im having this problem for almost three weeks,.

 

[kaleigh]

I did the task manager thing, and still, windows explorer is still restarting, what to do?

Have you run the additional SFC scans, too?

by doing the sfc /scannow three times then reboot? is that?

 

[marsmimar]

But you are the only one who replied to this post..im having this problem for almost three weeks,.

Don't give up hope. Sometimes it just takes a while for other Forum members to jump in on a problem. The last link in my first post ( Windows Explorer Randomly Freezes or Restarts ) had several more suggestions. Did you have a chance to go through those, yet?

 

[marsmimar]

I did the task manager thing, and still, windows explorer is still restarting, what to do?

Have you run the additional SFC scans, too?

by doing the sfc /scannow three times then reboot? is that?

You should reboot after each of the scans. Sometimes before a file can be fully repaired the computer needs to be restarted.

 

[kaleigh]

Hey marsmimar! well i did the sfc for three times and yet, windows explorer is still restarting, what to do? im losing hope really..

 

[Lomai]

Hi

Try some (possible) solutions listed on the Microsoft Community Forum:

Windows Explorer in Windows 7 keeps crashing and restarting

"Windows explorer has stopped working"/"windows is restarting"

The thread is dated, 2009 etc., but it could help out with your scenario.

Keep us posted on your outcomes

Regards

Lomai

 

[kaleigh]

Hi Lomai! Thanks for replying! well, I already did the sfc /scannow, Ive tried it several times, and yet it is dtill restarting, I also run the msconfig.exe and noting happens, Im really losing hope!

 

[Lomai]

Hi Lomai! Thanks for replying! well, I already did the sfc /scannow, Ive tried it several times, and yet it is dtill restarting, I also run the msconfig.exe and noting happens, Im really losing hope!

Hang in there - lot's of folks on this forum who will help out

Have a look at the links I posted above, let us know if things work out

As a precaution, have you backed up your critical/essential data?

Regards

 

[kaleigh]

I already Tried the sfc, the selective start up but nothing happens

 

[kaleigh]

Well Hi! Thank you for all your advice, and for having time to reply.. well, my problem was solved by reformatting my laptop.. a file was corrupted, so i decided to reformat it.. so thats it! Thank you all guys!

 

[Lomai]

Well Hi! Thank you for all your advice, and for having time to reply.. well, my problem was solved by reformatting my laptop.. a file was corrupted, so i decided to reformat it.. so thats it! Thank you all guys!

Thanks Kaleigh for the feedback.
Glad things worked out after the reformat - be sure to backup your data regularly

Take care and regards