Please help me!!! very bad virus!

[benjiesiegel]

Hey there! i didnt know where else to turn to so i figured you guys could maybe help me
i have a toshiba satellite L505D-S5983 and it has a virus of some sort. Lots of popups saying i need to register to fix the problem (i realize its not actully going to fix it.... i am on my Guest login right now, and its oviously not infected. Since i dont have any protection software downloaded, i guess i could just restore the whole thing like its fresh out of the box.

could anyone tell me the steps to get to the screen where i can restore it like its fresh out of the box??

thanks so much guys!

 

[seavixen32]

Recovery information here: Toshiba recovery procedure.

Have you burned any recovery discs yet? If not, you need to make that your first task when you're up and running again.

 

[Golden]

Hi,

You have what is commonly referred to as Rogue/ScareWare : soemthing trying to entice you to part with money to "fix" your PC. Depending on what type it is, you might be able to get rid of it using something like Malwarebytes. Try that first to see what is cleaned up : since you say you don't have any protection software downloaded, I would be very concerned about what other infections you may have.

What type of OS do you have? Full retail, or OEM?

Regards,
Golden

 

[benjiesiegel]

i have windows 7 stock 3gb 320gb pretty basic, but how would i love to download something like Malwarebytes but i can do absolutly nothing on the computer right now.... im on the guest login right now but once i go into my real login, its insanity, and i cant even get onto the internet.... i think i may be better on restoreing the whole thing.... all i got is about 100 pictures and 1000 songs i may lose.... but big deal i guess :/

 

[Golden]

Hi,

Mmm, yes, I agree, it sounds like a clean install is the best option - you should be able to copy your pictures & songs off the disk from the Guest account - can you do that?

Did your Windows 7 comes with the laptop (OEM), or is your Windows 7 a retail version (bought from a shop)? If its an OEM, follow SeaVixens suggestion to do a recovery. If its a retail version, simply boot from the DVD, and during install be sure to format the disk.

Regards,
Golden

 

[benjiesiegel]

when i turn the computer on, and hold down zero... its not loading the restore wizard.... its just going righ to login page as normal.... how do i get to the wizard?

 

[benjiesiegel]

i dont know what im doing wrong? as i turn on the comp. i hold zero... nothing happens ??????????

 

[baccini]

have you tried to boot to safe mode with networking and download malwarebytes update and scan

 

[Corrine]

Hi, benjiesiegel.

The advice provided by baccini may just do the trick. However, depending on the rogue that is installed, other steps may be needed. It would help if you can provide the name of the rogue trying to get you to register to solve the problem.