please help

[eido]

i bought new laptop (xps 17) three days ago
yesterday I left the computer for a few hours
and when i came back it was closed
when i opened it again the win showd a crush msg

[FONT=&quot]Problem signature:[/FONT]​

[FONT=&quot] Problem Event Name: BlueScreen[/FONT]​

[FONT=&quot] OS Version: 6.1.7600.2.0.0.768.3[/FONT]​

[FONT=&quot] Locale ID: 1037[/FONT]​

[FONT=&quot] [/FONT]​

[FONT=&quot]Additional information about the problem:[/FONT]​

[FONT=&quot] BCCode: 9f[/FONT]​

[FONT=&quot] BCP1: 0000000000000003[/FONT]​

[FONT=&quot] BCP2: FFFFFA8004B0A060[/FONT]​

[FONT=&quot] BCP3: FFFFF80000B9C518[/FONT]​

[FONT=&quot] BCP4: FFFFFA8004EDF010[/FONT]​

[FONT=&quot] OS Version: 6_1_7600[/FONT]​

[FONT=&quot] Service Pack: 0_0[/FONT]​

[FONT=&quot] Product: 768_1[/FONT]​

[FONT=&quot] [/FONT]​

can some one please help me
and tell me what it means?

 

[Johnathan Lyman]

First glance tells me:

This behavior occurs when drivers do not handle power state transition requests properly. The error message most often occurs during one of the following actions:

• Shutting down
• Suspending or resuming from Standby mode
• Suspending or resuming from Hibernate mode

Also, please follow these instructions in order to post an accurate memory dump of what happened and what driver caused the problem. Someone who works more closely with BSODs will be able to help you further.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[whs]

Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE

 

[eido]

thanks alot for ur quick answer
wow what a calm
at least its only software problem and not a hardware

 

[Johnathan Lyman]

thanks alot for ur quick answer
wow what a calm
at least its only software problem and not a hardware

You're welcome.

Can you post your crash dump(s) so we can see WHAT driver(s)? See the link I posted above.

 

[eido]

Ok here are the results
i hope i did everthing correct
my win 7 is 64bit
oem
original

 

[Johnathan Lyman]

Thanks for that. I didn't realize that there is no mention in that post about minidumps.

ZIP and upload your dumps found at C:\Windows\Minidumps.

 

[eido]

here it is

ill be gone for a week
so thanks bro ill reply next week

 

[Jonathan_King]

Hello,

It appears your Intel Wireless drivers are the cause. Install updated ones from here: http://downloadcenter.intel.com/default.aspx?iid=gg_support-EN_01+home_downloadctr

If you need more help, re-run the jcgriff2 app, and zip up the entire output folder to attach.

NETw5s64.sys    Mon May 31 15:05:02 2010 (4C04085E)

...Summary of the dumps:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan 11 10:47:10.863 2011 (UTC - 5:00)
System Uptime: 0 days 4:23:39.174
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_NETw5s64_IMAGE_pci.sys
SystemProductName = XPS L701X   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]