Please Help

[matoman]

Firstly I apologise for joining just to ask for a favour but with Christmas just arounfd the corner I don't know where else to turn.

My best friend has bought a laptop for his daughter's Christmas present. Unfortunately we have a problem, when we go on the internet the o and . keys do not work. If you disable the internet connection FN F10 both keys work when writing in Word. Obviously the . button affects every URL and o means we can't even get googleto work.

If anyone has any idea what this problem might be I would really appreciate your help.

Thanks in advance
Iain

 

[UnderCover00J]

Firstly I apologise for joining just to ask for a favour but with Christmas just arounfd the corner I don't know where else to turn.

My best friend has bought a laptop for his daughter's Christmas present. Unfortunately we have a problem, when we go on the internet the o and . keys do not work. If you disable the internet connection FN F10 both keys work when writing in Word. Obviously the . button affects every URL and o means we can't even get googleto work.

If anyone has any idea what this problem might be I would really appreciate your help.

Thanks in advance
Iain

I know this might sound silly, but have you left the Num Lock key switched on? If so, it will map some of keys to different characters on the keyboard.

 

[matoman]

Firstly I apologise for joining just to ask for a favour but with Christmas just arounfd the corner I don't know where else to turn.

My best friend has bought a laptop for his daughter's Christmas present. Unfortunately we have a problem, when we go on the internet the o and . keys do not work. If you disable the internet connection FN F10 both keys work when writing in Word. Obviously the . button affects every URL and o means we can't even get googleto work.

If anyone has any idea what this problem might be I would really appreciate your help.

Thanks in advance
Iain

I know this might sound silly, but have you left the Num Lock key switched on? If so, it will map some of keys to different characters on the keyboard.

I asked my friend this too and he assured me hadn't left the number lock on. Thanks.

 

[RadioJoe]

I know it sounds like it can vary depending on the program you are using - but, are you sure something did not get spilled into the keyboard?

 

[Capt.Jack Sparrow]

Hi and Welcome to SF,

You can try the On-screen Keyboard to see whether the issue is with the Keyboard. Check the below link for more info on it

Type without using the keyboard (On-Screen Keyboard)

Hope this helps

Merry Christmas

 

[matoman]

I know it sounds like it can vary depending on the program you are using - but, are you sure something did not get spilled into the keyboard?

Yes I'm sure nothing has been spilt, this laptop is brand new. Thanks.

 

[matoman]

Hi and Welcome to SF,

You can try the On-screen Keyboard to see whether the issue is with the Keyboard. Check the below link for more info on it

Type without using the keyboard (On-Screen Keyboard)

Hope this helps

Merry Christmas

Thanks, this may not be ideal but could help short term.

 

[Capt.Jack Sparrow]

Hi and Welcome to SF,

You can try the On-screen Keyboard to see whether the issue is with the Keyboard. Check the below link for more info on it

Type without using the keyboard (On-Screen Keyboard)

Hope this helps

Merry Christmas

Thanks, this may not be ideal but could help short term.

Your Most Welcome

 

[UnderCover00J]

Maybe the wrong keyboard layout has been selected. Click Orb and type in Regional Settings. Click the result which is returned (should point to Control Panel). Click the Keyboard's and Language's tab. Under the General tab, check the correct keyboard language has been set. If its wrong, add the correct keyboard language and remove the unneeded one.

 

[matoman]

Maybe the wrong keyboard layout has been selected. Click Orb and type in Regional Settings. Click the result which is returned (should point to Control Panel). Click the Keyboard's and Language's tab. Under the General tab, check the correct keyboard language has been set. If its wrong, add the correct keyboard language and remove the unneeded one.

The keyboard settings are correct, thanks.

 

[PooMan UK]

Maybe try this out pal
(I haven't tried it my self ... but its freeware so maybe give it a go)


Test my keyboard

 

[matoman]

Thanks

 

[Frostmourne]

You could try a key remapper - remap the o key to another key. Also, as has been mentioned type osk to access the onscreen keyboard in the start menu.

 

[matoman]

Thanks for all the great suggestions.

Sadly its time for sleep now but tomorrow I will try a few of these on my friends computer.

I really appreciate all the help.

 

[Capt.Jack Sparrow]

Thanks for all the great suggestions.

Sadly its time for sleep now but tomorrow I will try a few of these on my friends computer.

I really appreciate all the help.

Your Welcome mate

 

[matoman]

After trying a few things I connected the laptop in question direct to the modem, when I did this everything is fine. All the keys work as they should. However when I go back to connecting through the router the keys mentioned in my original post do not work.

I don't know the solution but it's obviously some problem with the router/laptop connectivity.

 

[Frostmourne]

Update the router's firmware.