Problem with SoundMAX

m0uthless

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Hi,
i have a problem with my sound card SoundMAX AD1988b (the supremefx card in bundle with motherboard asus maximus II formula).

When i try to install the driver for win7 x64 downloaded from asus center i have this error: "the audio driver files do not support your computer hardware".

Anyone can help me?

thx
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64bit
OS
Windows 7 Ultimate 64bit
I notice there are two audio drivers. One is for every OS version and a beta for Win 7 only. If you haven't tried the Beta version, download and try that one.
 

My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
i tryied and the problem is the same.
i try to install win xp pro in another disk and the problem is the same.

audio card to trash?
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64bit
OS
Windows 7 Ultimate 64bit
Are there any motherboard (chipset) drivers for this board? If there are, install the chipset drivers then try the sound drivers again.
 

My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
Yes, the chipset drivers installed correctly for my mobo asus maximus formula II.

2 years ago I bought a asus maximus formula and died three months ago. I sent to
Asus RMA without accessories that have requested them and I have returned 1 month and a half after a maximus II formula.

It is possible my sound card is not compatible with this version of the motherboard?




Sorry for my bad english.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64bit
OS
Windows 7 Ultimate 64bit
You don't have a separate "sound card", the Soundmax is a chip on the motherboard ("Integrated Audio") thus it has to be compatible. Have you contacted ASUS about the problem?
 

My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
Actually it isn't on the motherboard it is a riser card that only works with the boards they come with, and still functions just like what you would expect from any other onboard audio solution. In the case of m0uthless's first board,

ASUSTeK Computer Inc. - Motherboards - Maximus Formula

it came with the original SupremeFX,

SupremeFX II Audio Card
ADI 1988B 8-Channel High Definition Audio CODEC
Coaxial / Optical S/PDIF out ports
ASUS Noise Filter

whereas the replacement board,

ASUSTeK Computer Inc. - Motherboards - Maximus II Formula

came with the SupremeFX X-Fi version (of which the only thing even remotely X-Fi like about it is it gets to use some of the X-Fi software, other than that it is purely Soundmax audio),

SupremeFX X-Fi Audio Card
- ADI® AD2000B 8-channel High Definition Audio CODEC
- Creative X-Fi capability
- X-Fi interface
Coaxial/Optical S/PDIF out ports

Probably why the riser from the first board doesn't work with the second. As I understand them they will only work on the board they came with due to the bios support for them.

If you didn't get the riser card with the replacement, I would confirm with Asus that they aren't inter-changeable and if that is the case request they send you the proper one for the new board.
 

My Computer My Computer

At a glance

Win 7 Ultimate x64FX-8350 @ 4.6 GHz so farADATA XPG V1 Series Black 8GB DDR3 1600Sapphire R9 270x Dual-X
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Me
OS
Win 7 Ultimate x64
CPU
FX-8350 @ 4.6 GHz so far
Motherboard
Asus M5A97 EVO
Memory
ADATA XPG V1 Series Black 8GB DDR3 1600
Graphics Card(s)
Sapphire R9 270x Dual-X
Sound Card
Xonar DGX w/ Corsair Vengence 1300
Monitor(s) Displays
Acer S232HL Abid
Screen Resolution
1920x1080
Hard Drives
120 GB OCZ Vertex 3
500 GB Seagate 7200.12
PSU
Antec Earthwatts 650W Green
Case
Antec Three Hundred
Cooling
Cooler Master 212 EVO
Keyboard
Logitech G510
Mouse
Logitech G500s
Internet Speed
35000/3000
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