Problem with Tuneup Utilities 2010

[SixStringJammin]

Not sure if this is posted in the right place, if not could a mod please move it?

OK - I have a three licence Tuneup Utilities 2010, which I have installed onto my own system and my nephew's laptop. At first, everything was fine and it worked on both machines. However, it was necessary to return the laptop to factory defaults and now when trying to use TuneUp Utilities 2010 on the laptop, it installs OK so I don't think there's a problem with licencing or anything like that, but when you try to open the Start Centre, it is permanently stuck on the Detecting Status screen:

Instead of putting that screen up though, it's just displaying 'detecting status' in all the boxes. As I said, before it was fine - can anyone help? I've tried uninstalling it and reinstalling, no joy.

Thanks in advance for any help.

Edit: The odd thing is, it appears to be doing its thing because the notification bubbles are popping up from time to time, but I can't get into the startup centre and it's saying it's identified a problem on the PC, so I'd like to get in and see what's up.

 

[Anak]

Sounds like there were some leftovers of TU2010 after the factory restore, and that is confusing your new install.

Try Revo Uninstaller to first get rid of everything, it wouldn't hurt to take note of the developers/company name, and then go through the registry to manually delete any references to the program, and then try re-installing TU2010 again.

 

[SixStringJammin]

Yeah, I always use Revo Uninstaller to remove things - so I should also check through the registry manually as well?

Strange: I thought factory default meant just that - factory fresh. Maybe not if you're right!

 

[Anak]

return the laptop to factory defaults

Means the condition/settings/bloatware it had in it when you brought it home.

Yes look for Tune Up Utilities, GmbH, the Co. name, and any other odd looking names in the tuneup folder.

Then go to Regedit and use find listed under Edit.
Registry Editor - Find and Find Next - Vista - 7 Forums

Then if it is a x64 program go to C:\Program Files to look for the same. Delete all Folders.

If x32 C:\Program Files (x86) Delete all folders.

I have seen an x64 program intermix with a x86 folder just to be able to cover those types of programs.

 

[giftcard]

I have used TU10 myself and I would definitley try a restore before the first install was done as well as checking program files and the registry keys

 

[SixStringJammin]

I've checked all program files folder and the registry for remnants of TuneUp installations after uninstalling the program with Revo Uninstaller - found a few and deleted them, but upon reinstalling the program, it's still doing exactly the same thing. Strange that it was working before - odd.

Edit: Anyone using TuneUp 2011? Worth picking it up over the 2010 version - that would probably solve this issue as well.

 

[Anak]

This may seem obvious, but something changed after you had to restore the machine to factory condition.

After going to TU2010's website and reading through the Installation manual the only thing I could think of would be whether or not you stopped any anti-virus, and firewalls. TU seems adamant about that being done before installation.

I did think of something else...Not sure of the installation media; CD or download, but maybe it became corrupted.
A smudge or scratch on the CD, a corrupted download.

If you have a few minutes you may want to read this:
How the mighty have fallen: TuneUp Utilities 2010 - DonationCoder.com

It is a little over a year old posting, and in it the OP mentions an .exe file crashing, but doesn't explain why.
About the only negative I could find.

 

[DeanP]

Is there any reason why you need a TuneUp Utility? Windows 7 is not XP and 7 does not require a tune up utility to speed up the system, if you wish to speed up your system, see this tutorial: http://www.sevenforums.com/tutorials/11728-optimize-windows-7-a.html

TuneUp Utilities on Windows 7 cause nothing but problems (e.g: system instability, crashes, etc...)

 

[D3ftOn3Z]

Is there any reason why you need a TuneUp Utility? Windows 7 is not XP and 7 does not require a tune up utility to speed up the system, if you wish to speed up your system, see this tutorial: http://www.sevenforums.com/tutorials/11728-optimize-windows-7-a.html

TuneUp Utilities on Windows 7 cause nothing but problems (e.g: system instability, crashes, etc...)

+1. What he said.

 

[Archer1978]

Nothing wrong with using TuneUp utils on Windows 7, ive got a genuine version of 2011 and runs perfectly.

The above link "Optimize Windows 7" can all be done with Tuneup and is much easier. Like all tweaks in one program.

 

[SixStringJammin]

Is there any reason why you need a TuneUp Utility? Windows 7 is not XP and 7 does not require a tune up utility to speed up the system, if you wish to speed up your system, see this tutorial: http://www.sevenforums.com/tutorials/11728-optimize-windows-7-a.html

TuneUp Utilities on Windows 7 cause nothing but problems (e.g: system instability, crashes, etc...)

I don't agree - on my system where it works fine, it does a great job and its very convenient to have everything all in once place.

This may seem obvious, but something changed after you had to restore the machine to factory condition.

After going to TU2010's website and reading through the Installation manual the only thing I could think of would be whether or not you stopped any anti-virus, and firewalls. TU seems adamant about that being done before installation.

I did think of something else...Not sure of the installation media; CD or download, but maybe it became corrupted.
A smudge or scratch on the CD, a corrupted download.

If you have a few minutes you may want to read this:
How the mighty have fallen: TuneUp Utilities 2010 - DonationCoder.com

It is a little over a year old posting, and in it the OP mentions an .exe file crashing, but doesn't explain why.
About the only negative I could find.

Definitely worth a try - I didn't disable the AV stuff before installation, so I'll give that a go.

Nothing wrong with using TuneUp utils on Windows 7, ive got a genuine version of 2011 and runs perfectly.

The above link "Optimize Windows 7" can all be done with Tuneup and is much easier. Like all tweaks in one program.

Exactly.

Did you use 2010? How does it compare to 2011?

 

[C32C3]

Is there any reason why you need a TuneUp Utility? Windows 7 is not XP and 7 does not require a tune up utility to speed up the system, if you wish to speed up your system, see this tutorial: http://www.sevenforums.com/tutorials/11728-optimize-windows-7-a.html

TuneUp Utilities on Windows 7 cause nothing but problems (e.g: system instability, crashes, etc...)

I have "1/3" of a three pc license to Tune Up Utility. Two work colleagues and I decided to purchase it and share the cost. I installed it on my backup pc but uninstalled it after a few days. Why? One of my work colleagues used it and unfortunately he deleted something that should not have been deleted. The result was that at startup he kept getting a message "NTDLR is missing". The problem was only solved by a clean install of his OS. All of his data, pics and music was lost.

It is highly likely that this deletion was NOT the fault of Tune Up Utility; he should have been more mindful of what he was deleting. My point in relating this is that even with software such as Tune Up Utility which has good reviews, things can go very wrong.

 

[Anak]

Is there any reason why you need a TuneUp Utility? Windows 7 is not XP and 7 does not require a tune up utility to speed up the system, if you wish to speed up your system, see this tutorial: http://www.sevenforums.com/tutorials/11728-optimize-windows-7-a.html

TuneUp Utilities on Windows 7 cause nothing but problems (e.g: system instability, crashes, etc...)

+1. What he said.

I will have to side with this camp.

I am not saying this way is better than the OP's. To me it comes down to desire, and what a user is comfortable with.

It still bothers me that SixString (SSJ) is having trouble getting this program to run when he or she knows that it ran once before on this particular machine, and my desire is to help him or her to return to that level of comfortableness in the use of this machine.

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Definitely worth a try - I didn't disable the AV stuff before installation, so I'll give that a go.

SSJ, you don't disable UAC when you install programs, do you?

Something to consider......

Should I Disable UAC When I Install My Applications & Turn It On Afterward ?

The biggest annoyance level for users is when you install Windows 7 and all your daily applications. At this time you can receive lots of UAC prompts and you might be tempted to disable it temporarily, while you install all your applications and enable it back when done. In some scenarios this can be a bad idea. Certain applications, which make lots of system changes can fail to work once you turn on UAC after their installation and they will work if you install them with UAC turned on. The failures happen because, when UAC is turned off, the virtualization techniques used by UAC for all applications are inactive. This causes certain user settings and files to be installed to a different place and no longer work when UAC is turned back on. To avoid these problems, it is better to have UAC turned on at all times.

Source: What is UAC & Why You Should Never Turn it Off | Windows 7 Tutorials

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It is highly likely that this deletion was NOT the fault of Tune Up Utility; he should have been more mindful of what he was deleting.

My point in relating this is that even with software such as Tune Up Utility which has good reviews, things can go very wrong.

Well said! This is a valid statement when using any form of "cleaner".



It is not my intention to have this thread turn into like the one I used as an example at DonationCoder, my reason for showing that link was :

the OP mentions an .exe file crashing, but doesn't explain why.

As I stated earlier:

It still bothers me that SixString (SSJ) is having trouble getting this program to run when he or she knows that it ran once before

We are all different, you and me. And, it matters not to me your likes and dislikes.
But, for a brief moment we have come together to solve a problem. That is what counts.

 

[Archer1978]

I used 2010 but i found quite a few bugs, if im not mistaking i had a similar problem to you, i downloaded the trial version of 2011 when it was realeased and was so inpressed with it i bought it.
i think 2011 version is the version 2010 should of been. like windows 7 is what
vista should of been. Give it a try you wont be disapointed.

 

[SixStringJammin]

Is there any reason why you need a TuneUp Utility? Windows 7 is not XP and 7 does not require a tune up utility to speed up the system, if you wish to speed up your system, see this tutorial: http://www.sevenforums.com/tutorials/11728-optimize-windows-7-a.html

TuneUp Utilities on Windows 7 cause nothing but problems (e.g: system instability, crashes, etc...)

It seems fine on my system.

I used 2010 but i found quite a few bugs, if im not mistaking i had a similar problem to you, i downloaded the trial version of 2011 when it was realeased and was so inpressed with it i bought it.
i think 2011 version is the version 2010 should of been. like windows 7 is what
vista should of been. Give it a try you wont be disapointed.

Thanks for the info.

@Anak - thanks for your kind intentions. No, I never disable UAC.

 

[gregrocker]

If you use TuneUp Utilities or other tweaking suites, be sure to bookmark the Crashes & Debugging forum here now.

Have this ready to go on your desktop: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[DeanP]

If you have TuneUp Utilities - be ready and do what Greg says.

If you want to free up your HDD space - then remove the crapware on your computer that you don't need. Simple.
If you want to speed up your RAM - upgrade your RAM. Simple.

Hard Drive Defrag - Windows has one and it is much better than use a third-party.
Registry Defrag - never modify registry keys unless you know what you are doing. If you modify incorrectly, it leads to inoperable computer.

Of course, you may have a TuneUp Utility and you run it for months - or even years. Get yourself ready.