Solved Random BSOD error 0x0000003b and 0x00000024

[dmc1986]

Greetings,
I am new to the forum. Recently i have installed windows 7 ultimate sp1 and since then have been experiencing random BSOD ( cant give u a precise number but more than 10+ in 6 days time ). I would have uploaded the dmp files from every bsod i enountered so far but i only recently set windows to save dmp files. The error for every Bsod so far has been the same 0x0000003b except for the last one which is 0x00000024. The bsod seems to occur randomly while i am on my desktop ( never while i am in games) and sometimes durring start up. I tried to solve the problem my self but i dont know much about windows 7. I hope someone will be able to help me since i am very close to go back to xp

 

[koolkat77]

Welcome to SevenForums

Before installing Windows 7 did you run the upgrade adviser?

Windows 7 Upgrade Advisor - Download - Microsoft Windows​

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
fffff880`084139d8  fffff880`040f6c78Unable to load image \SystemRoot\system32\DRIVERS[COLOR="Red"]\avgidsdrivera.sys[/COLOR], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="red"]avgidsdrivera.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]avgidsdrivera.sys[/COLOR]
[COLOR="red"] avgidsdrivera[/COLOR]+0xdc78

AVG antivirus is contributing in these BSOD-s and is often a cause of BSOD-s itself. Suggest you to uninstall it and use Microsoft Security Essentials at least to test.

AVG | Download tools and utilities
Microsoft Security Essentials - Microsoft Windows​

Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public

Spybot S&D is not the best protection software. It can slow down & corrupt the system.

You may keep the free version of Malware bytes which is a great combination with MSE.

How to uninstall | Spybot ©
Removing Spybot - Safer-Networking Forums​

Look for an update on the BIOS version.

BIOS Version/Date	Award Software International, Inc. F10, [COLOR="Red"]31.8.2009[/COLOR]

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html​

Run Disk Check on your hard disk for file system errors and bad sectors on it:

http://www.sevenforums.com/tutorials/433-disk-check.html
​

Let us know how it went. Good luck

 

[dmc1986]

Hello
Thank you for your reply. Unistalled avg and spybot but got another BSOD after i restarting my pc. As For the bios i got the latest driver but it isnt compatible with my x64 windows 7. Tried chkdsk and sfc/scannow comands but everything was finen, i even inserted my win7 disk and tried repair but it found no errors. The dmp file from my last bsod is attached. Got more ideas?

 

[koolkat77]

Lots of NTFS errors.

Upload a screenshot of your hard disk using crystal disk info:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Hard Drive Diagnostic Procedure

 

[dmc1986]

Hello
Sorry for my late response. MSE took 80 minutes to complete its first scan. Anyway here is the screenshot u asked for (i hope this is what u asked for ). Let me know if u need something else.

 

[koolkat77]

Thanks.

Please test your hard drive with WD Data Lifeguard Diagnostic for Windows.

 

[dmc1986]

Hello
Sorry for my late post again. Done as u asked but again everything seems to be ok. Screenshot attached. Solving problems on Xp was alot easier . Do u have any more advices for me?

 

[koolkat77]

Okay

Can you stay in safe mode for a while and tell me how the computer performs there?

Longer would be better to see if there are any BSOD-s in safe mode.

 

[dmc1986]

Wow that was fast. Staying in safe mode for longer periods is no problem but... i dont know if that will really help. I mean my bsod's occur randomly and sometimes i can use my pc bsod free for 1 day ( the longest was 2 days without any bsod ). The thing is even if i stay in safe mode for hours and hours and nothing happens, that doesnt mean everything is ok in safe mode. It only means that i havent "triggered" the bsod yet. Sorry if this sounds stupid . If u still think this is a good idea then just tell me for how long u want me to stay is safe mode.

 

[koolkat77]

Alright. I think safe mode is not needed as you tried it already

Did you install microsoft security essentials and malwarebytes? Full scans made?

For monitoring the heat/celsius of the system, use Speccy or HWinfo:

• Speccy - System Information - Free Download
• CPUID - System & hardware benchmark, monitoring, reporting

 

[dmc1986]

U sure are fast
I have installed both mse and mb and did full scans on both. The results were.... yeah u guessed it "negative" xD . As for the temperature monitoring i use speedfan and hw monitor. Since i am a heavy gamer running these two is mandatory to prevent overheating and i am using them every 1-2 hours. These dmp files sure are useless. I mean all these numbers & symbols and still not one usefull information that could help us. If the bsods would occur more often maybe it would be easier to find the culprit. Its totaly random now as it is : sometimes it occurs during startup, sometimes while i am browsing some folders and sometimes it happen while surfing on the net. I am beggining to think its not an hardware issue but maybe driver related instead ( i know the dmp files i uploaded are pointing at hardware) . I found a driver for my bios but it isnt compatible with my x64 os. What if outdated drivers are the cause of my problems and i cant update my bios?
Sorry for the wall of text

 

[koolkat77]

Enable driver verifier, for 36 hours and submit all the reports you get.

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[dmc1986]

OK will do that
I will report back in 24-36 hours with the results. Thank your for your patience

 

[Vir Gnarus]

"Prevent overheating" with hwmonitor and speedfan? You shouldn't need to use those applications to prevent overheating. Rather, you should re-evaluate how your system is setup and work on improving your cooling. Your system should be setup so that even the maximum load done for a long period of time will not cause your system to get close to critical temperatures. If you haven't set it up like that, then there's a problem with your cooling and you need to improve it or fix it (like re-applying thermal paste and CPU heatsink), or you've gone too liberal with overclocking and need to step it down a little. HWMonitor/Speedfan should only be used to test if temperatures/voltages are stable so you can tweak your system to maximum potential. Using them to prevent catastrophe should not be your intent.

From what you've said so far, I honestly think we're dealing with an unstable system, most likely from overclocking or some other related effect. If you do have it overclocked, reset everything to normal/safe factory defaults and test stability. Hopefully your hardware has not been permanently damaged already by overheating. We should work with as much a stable system as we can, and right now that can be helped by resetting all overclocked settings.

 

[dmc1986]

Hello
Thx for the reply Vir. There seems to be a misunderstanding here my friend. With
" Since i am a heavy gamer running these two is mandatory to prevent overheating and i am using them every 1-2 hours " i meant i am using those 2 programs to monitor the temperatures while playing games. When the temperatures rise too high, in my case over 65 C ( after a few hours of playing depending on the game), i quit the game and let system cool down and thus prevent overheating. Nothing on my pc is overclocked by the way. I dont like to stress my pc just to get a speed boost

 

[Vir Gnarus]

Again, your system should not be in any condition to let that happen. No game or software, no matter how much it should push your system nor how long you run it, should get your system to reach a level that should give you any cause for alarm. It means the cooling system has failed to do its job properly and is permitting the system to reach what you consider an unhealthy condition. You'll need to review your cooling system and do what you need to do to ensure that's not the case. Again, this can be from tweaking and fixing problems like changing fan placement to permit better airflow, re-applying thermal paste on your CPU and re-seating the heatsink, or even going as far as buying new fans and/or upgrading the CPU/GPU coolers.

Those programs are not there to ensure you don't stress your system too much, as your system should never be allowed to be stressed beyond its capacity. Rather, you ensure that your system is designed - including the cooling - to ensure it never can get stressed too hard to where it may cause instability and permanent damage; then Speedfan and other tools will be there to ensure you've met that and alerts you in case anything goes bad, like a fan dying. Trust me, you will feel a lot more at ease when you know you can do anything with your system for any length of time without having to worry about pushing it too hard to where you need to worry bout its health all the time.

Btw, just what temperature are you referring too with the '65C'? CPU? GPU? Motherboard? This will help you determine what needs improved on the cooling.

 

[dmc1986]

Hello
Sorry for my late reply. Have been away from home. Anyway are u saying that even after playing games like medal of honor warfighter and battlefield for hours ( both demanding games) the temperature of my cpu & gpu shouldnt reach 65 C ? Sorry but what u are saying contradicts all i know about heat & pc. I never said that 65 C is "alarming" for my system, just that i dont like it going any higher . Anyway why are we even discusing the temperature of my pc? As i have stated in my previous posts the BSOD never occurs while i am playing games ( when the temperature of my pc is higher than normal ) but during startup, while browsing folders and surfing on the net- in other words when my pc temperature is normal 40-42 C. I hope we have that clear now.
More than 24 hours have passed since i activated driver verifier and nothing has happened. Should i leave verifier on till a BSOD happens? This question will sound stupid but i have to ask : do i have to enable driver verifier every time i turn my pc on again?

 

[koolkat77]

Nope. You may disable verifier now, we'll enable it again when and if needed.

 

[dmc1986]

Hello
Ok will disable verifier now. It is the second day without BSOD. If i dont get a BSOD till tomorrow 7 pm i will mark the thread as solved. Maybe avg or spybot were the cause of my errors. If however the BSOD continues i will have to reinstall windows 7 and see if that solves it. Maybe the disk i got is faulty or something went wrong during installation. I dont want to do it but i dont see any other way to solve this. Thx for all of your help Kat

 

[koolkat77]

Thanks for the update.

Hope all goes well.