Random BSOD "system_process_exception" after installing new RAM

[bhammes]

Random BSOD "system_process_exception" after installing new RAM

I built my PC with 8gb of RAM and recently decided to add a matching third stick of RAM for 12gb total. Since then, I've been getting a BSOD at random times. I play Battlefield 4 a lot and it's never happened during a game, but it would seem to happen while I was away from the computer sometime AFTER I had played for awhile. Now it's finally happened a few times while I'm on the computer, once while streaming a video on CBS' website, another time just browsing the web. I've run Memtest86 a few times and found no errors, but I feel like this is somehow related to the third stick of RAM. Can anyone help?

 

[Boozad]

Your nVidia driver is causing issues.

fffff880`0926e7b8  fffff880`0f2c274eUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
[B][COLOR=Red]*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/COLOR][/B]
 nvlddmkm+0x21274e

Download an earlier version from here and follow http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html for the cleanest possible install.

 

[bhammes]

I did this last night and so far haven't had any issues. At the rate things have gone, I'm planning on waiting until this time tomorrow to update this to "solved." Thanks for the help! Hopefully that fixes the issue!

 

[Boozad]

Good to hear, keep us updated.

 

[bhammes]

So I followed the instructions on here for uninstalling/reinstalling Nvidia drivers. I've worked a lot in the past few days so I'm just getting on, but in the mean time I've come to my computer to find two more restarts have occurred. I've pulled the log info with the SevenForums tool and posted it again. Anything else jump out as obvious as the Nvidia error?

 

[Boozad]

No, this time it's down to AVG.

fffff880`029f37b8  fffff880`04316479Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
[B][COLOR=Red]*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys[/COLOR][/B]
 avgidsdrivera+0x14479

Uninstall AVG and install MS Security Essentials and MalwareBytes.

   Note

Make sure you uncheck the 'Enable Free Trial' box when installing.

 

[bhammes]

I'll be doing this before work, and will post an update tomorrow. My question before doing so, however, is why would this be causing an issue all of a sudden? I know PC troubleshooting is kind of an elimination process anyway, but I've used AVG for like 3 years, and this JUST started after I installed that extra RAM. Is there possible something in Windows telling these programs the wrong amount of RAM they have available to them or something? It's just frustrating, is all. I had no issues whatsoever with this new build until I added that RAM, but it tests fine and doesn't show up as a problem anywhere. It feels almost like testing a new type of clutch in your car and all of a sudden your spark plugs aren't firing, your radiator leaks, etc. Just pulling my hair out a little, is all.

 

[Boozad]

I understand your frustration. As for why AVG is now throwing up problems I have no idea, but the only AV package no known on here to have never caused an issue is MSE. When a program does cause problems it's always best to take it out of the equation to be certain it either is or isn't the issue.

 

[bhammes]

Yeah, thanks lol. I should know better than to be frustrated when I/others with more knowledge can't figure it out immediately. So I've noticed this BSOD happening more and more when I'm actually on the computer, vs. while I'm away. I've attached a new log from immediately after the last one. It seems to be when I'm multi-tasking, but I can't see a pattern. Sometimes it's while a video loads and a download is going (like the data collection tool, actually, the first time I dl'd it), others just when I'm browsing, listening to music and click a link or something. It's really frustrating and random.

 

[bhammes]

Also, I did uninstall AVG, but I'm just getting around to installing MSE now.

 

[Boozad]

I won't be able to take alook at those until tonight as I'm at work. I will get round to it though.

 

[Boozad]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000003452, The subtype of the bugcheck.
Arg2: 00000000061e2000
Arg3: fffff700010c0d18
Arg4: 91200001e2416c66

Download and run MemTest86+ to test your RAM.

   Note

Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here.

Driver Verifier will stress your drivers and cause BSODs if any fail. Follow this tutorial to enable/disable it. http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Enable Driver Verifier but only enable these options:
Standard settings and IRP logging step 3.
Don't enable Force Pending I/O Requests

   Warning

Make a System Restore point before enabling Driver Verifier.

   Note

Your system will act very sluggishly while DV is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

 

[bhammes]

So I ran MemTest 10 passes and got 0 errors. Upon enabling Driver Verifier, following your instructions and the ones in the link (disabling the option you specified), I got a BSOD on windows start screen and just a loop after that. I got the option to launch startup repair once, and then yeah, just start screen, blue screen, start screen, blue screen. I did set a restore point first so I'm good. I attached the log info from this and the few other bsod's I've had in the past few days. Any other ideas?
Again, I really appreciate the help. I'm pulling my hair out a little bit over this one. I'm an idiot and haven't tried uninstalling that stick of RAM. I'll try that and see if it stops. If it does, is there a reason that installing that perfectly fine RAM would cause an issue like this? Like, if I reinstall windows with all 12GB installed, would that help the OS like, acclimate to the RAM or something? I've never had to do that before, including my old Q6600 that ran on Windows 7.

 

[Boozad]

It's the driver for your NetGear or DLink USB Network Adapter, it's very old and needs updating.

7: kd> lmvm WN111v2x
start             end                 module name
fffff880`06038000 fffff880`060ed000   WN111v2x T (no symbols)           
    Loaded symbol image file: [B][COLOR=Red]WN111v2x.sys[/COLOR][/B]
    Image path: WN111v2x.sys
    Image name: WN111v2x.sys
    Timestamp:        [B][COLOR=Red]Thu Sep 25 09:27:48 2008[/COLOR][/B] (48DB4B84)
    CheckSum:         000924FF
    ImageSize:        000B5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Do you have either of those devices installed?

 

[bhammes]

I DO! I just updated to the most recent driver (which is from 2010 but says it supports Windows 7). I'll let you know in a few days if everything is peachy Thanks for your help!

 

[Boozad]

Sounds good. Keep us posted.

 

[bhammes]

So a few days in and I have 0 BSOD's. Thanks for the help! I cannot BELIEVE I didn't think about the wireless adapter. I installed it at the same time as the RAM and used the stupid CD that came with it, then forgot to update the driver after. My mind just focused on the RAM, since I was kind of curious already if it was going to cause an issue. I'm an idiot, lol. Thanks again!

 

[Boozad]

Great news, glad we got you there in the end mate.

 

[bhammes]

Not even kidding, I was discussing car insurance with my girlfriend and had a BSOD while I wasn't looking. Any ideas?

 

[Boozad]

The latest dump file in the logs is dated the 21st which was the last one you uploaded. It looks like Windows didn't create a dump file for that one so there's not much I can do sorry.