Solved Random BSODs

[wisecraker1]

Yes, I can uninstall the device's driver under HID devices in Device Manager. I also tried updating the driver for it via device manager. It was uninstalled for about 5 minutes before it crashed again:


On Tue 1/15/2013 11:02:22 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\011513-29437-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
Bugcheck code: 0x19 (0x3, 0xFFFFFA800E7E2950, 0xFFFFFA800E7E2950, 0x86000000)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 1/15/2013 11:02:22 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: btmhsf.sys (btmhsf+0x26785)
Bugcheck code: 0x19 (0x3, 0xFFFFFA800E7E2950, 0xFFFFFA800E7E2950, 0x86000000)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\drivers\btmhsf.sys
product: Intel PROSet\Wireless Bluetooth
company: Intel Corporation
description: Bluetooth HighSpeed Filter Driver
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: btmhsf.sys (Bluetooth HighSpeed Filter Driver, Intel Corporation).
Google query: Intel Corporation BAD_POOL_HEADER



It gave two dumps, what would you make of those?

 

[Pauly]

Run the tool again and upload the files if you want us to take a look although it does still seem to be pointing towards the bluetooth

 

[wisecraker1]

Here are is the updated SF tool .zip

Attempted using the Verifier and it got me stuck in a boot loop

 

[Pauly]

Well scanning over the surface of those dumps would seem to be suggesting a memory fault in particular your HDD
Try running a thorough HDD check Hard Drive Diagnostic Procedure
SeaTools | Seagate

 

[wisecraker1]

Both HDD's were tested.

They both passed the Short DST, Long DST (found out why they call it long :shock: ), generic test, and whatever else it tested for. No errors were found.

Any other suggestions? :[

 

[Pauly]

Whats the situation with your bluetooth and wireless mouse, are you still using it, did you uninstall as discussed before
I may be tempted to remove mouse and disable bluetooth to see how it goes.
How about safemode is it running ok in safemode, any crashes

 

[wisecraker1]

Yes, and I haven't used the mouse in over a week. And no there aren't any crashes in safe mode(was in safe mode for about 4 hours)

 

[wisecraker1]

This might be related, but I can't tell if it is a crash due to it not producing an error report.
When I shut my computer down via the start menu, and occasionally when I put it to sleep via the power button or the start menu option, it reboots back into Windows rather than performing the desired function.

 

[koolkat77]

Use the warranty

 

[wisecraker1]

LOL. I have done that 3 times already :[
The process goes as follows:
RMA for repair, they send it back with new RAM, maybe a new HDD.
RMA second time for repair, they send it back with a new MOBO.
RMA third time, they just reinstall the OS (which was done each other time too)
Fourth time it gets replaced with similar product.
End result however is the same problem on a new laptop and about a month and a half of wasted time. :[

So there's nothing in the .dmp's that suggests anything?

Edit: Well, second time for this specific laptop. The first time was for a different make(second generation i7 and a Radeon GPU), but same model.

 

[koolkat77]

You should claim for a complete replacement.

 

[wisecraker1]

I talked to HP, and they said they can't do that.
They offered a replacement product which would be the EXACT same model/specs, but they wanted to throw in a Bluray writer/DVD combo for the issues I've been having.

So, I tried using Driver Verifier once again. This time, I only had one crashes in ~6 hours.

I was monitoring the Driver Verifier Manager's global counters and just before it crashed the Pool allocations without tag jumped to 109. Is it normal for this to go up, or could this be what is causing the BSODs?

 

[koolkat77]

Well..can you upload the dump.

 

[wisecraker1]

Here is the .dmp
It crashed again, while I was trying to compile the .dmp

Sorry for the unsolvable computer issues. I tend to have the worst luck.

 

[koolkat77]

The dumps are silent about anything

I'm requesting a friend to take a look. It'll take a while for him to reply.

 

[wisecraker1]

Thank you, and currently I'm unable to boot into windows or safe mode
Keep getting Wd.sys error on boot. Verifier is still on, trying to turn it off.

 

[koolkat77]

Try loading to last known good configuration

 

[wisecraker1]

Ah, back in -- thanks.

Was trying to work on compiling a C program before class today.

 

[Arc]

Perhaps you have selected some of microsoft provided drivers while enabling DV. wd.sys is Microsoft Watchdog Timer Driver.

If it continue to crash, enable DV again, and make it sure that you are not selecting any "microsoft" or "unknown" provided drivers. And, before enabling DV, create a System Restore Point manually.

Edit: See this list: pxHelp20.sys programs
if you have any of these programs, uninstall it.

If you dont have any of them installed, download and install CCleaner. Then run it.
Go to "Tools" .... by default it will open the "uninstall" tab.
Click on save as text file. Save it on your desktop.
Upload the text file for us.

 

[wisecraker1]

I don't believe I have any of the programs installed associated with pxHelp20.sys

The .txt file is attached as requested.