Solved Reinstalled windows, windows update won't run and other issues

[Mugwhy90]

My PC was running very slowly, so I backed up everything and restored it to the image stored in the samsung recovery area (this wasn't the first thing I had tried, nothing else seemed to make any difference). Although the laptop is now running fast again and starting up quickly, windows update now won't run. It was saying "windows update service is not running. You may need to restart your computer". Restarting the computer doesn't do anything at all. I checked that the service was running in services and it is (says delayed start).

I also seem to be missing a chunk of my hard drive (was about a tb before and now is about 500gb), but I think this is to do with the fact that I had partitions before. I am going to use easeus partition manager to fix this (unless there is another reason for this). Also, the pc doesn't seem to recognise my external hard drive, which is a pain because it has all my backups on it. There is one "unknown device" that the troubleshooter will not fix (not sure if the troubleshooter is also broken as it says there is nothing wrong with windows update), but I don't know what it is so can't get the drivers for it. Updating the drivers in device manager just comes back with the driver couldn't be installed.

Any help would be greatly appreciated.

 

[NoelDP]

Please downloadthe Farbar Service Scanner from



http://www.bleepingcomputer.com/download/farbar-service-scanner/



Right-click onthe saved file and select 'Run as Administrator', and tick all the options,then click on the Scan button - copy and paste the report to your response.

Also...

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

 

[Mugwhy90]

Farbar Service Scanner Version: 24-10-2013
Ran by Megan (administrator) on 29-10-2013 at 16:24:32
Running from "C:\Users\Megan\Downloads"
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2009-07-13 23:25] - [2009-07-14 01:45] - 1898576 ____A (Microsoft Corporation) 912107716BAB424C7870E8E6AF5E07E1
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

I will post the other logs as soon as they have finished running

 

[Mugwhy90]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc/scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\system32>

 

[Mugwhy90]

View attachment 291609

 

[Mugwhy90]

View attachment 291610

 

[Mugwhy90]

Ok, I downloaded the windows 7 x64 version of SURT and it won't run/install (I am sure this is the right one, I checked in system). It comes up with the following error: "Installer encountered an error: 0xc8000222". I have tried saving the file to my desktop as suggested and also didn't save, but chose the open option instead when asked with the same outcome.

 

[NoelDP]

That 222 error code is an unfamiliar one - but I have my suspicions


This may simplybe caused by a bad set of Intel Rapid Storage Technology drivers -



Installing theIntel Rapid Storage Drivers

try downloadingand installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194



(you want theiata_enu.exe download)



Once complete,please reboot twice, then post an MGADiag report. (whether it installs or not).....


Please followthis tutorial and post an MGADiag report - then we can see what the problem is.



http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html



Ignore errors produced when clicking on theCopy button - they simply mean that the tool could not create the backup filesfor some reason. The data is still copied to the clipboard for pasting to yourresponse.

 

[N00berG00ber]

make sure the time in your bios Is the actual real world time. in windows, make sure you have the correct time zone you are located in and make sure its the exact time. restart and try again

 

[Mugwhy90]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
Windows Product ID: 00359-OEM-8992687-00015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {073B0422-096D-4EBD-97F3-4072DDBFF1CB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{073B0422-096D-4EBD-97F3-4072DDBFF1CB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-3319042926-2513336005-101065848</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>RF511/RF411/RF711</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>14HX.M040.20111020.SSH</Version><SMBIOSVersion major="2" minor="7"/><Date>20111020000000.000000+000</Date></BIOS><HWID>B0BA3607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800015-02-1033-7600.0000-2242010
Installation ID: 006134537004624172799043544911555400696451163115493982
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2BT4J
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 30/10/2013 10:56:43

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAACAAAAAgABAAEAln2ELHhNgjryRMq+Or+uZlzD1vVk2y5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC SECCSD LH43STAR
FACP SECCSD LH43STAR
HPET SECCSD LH43STAR
MCFG SECCSD LH43STAR
SLIC SECCSD LH43STAR
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist

 

[Mugwhy90]

OK, what did installing rapid storage actually do because I just got a notification that windows is downloading updates? Also, does it need to be running on startup? I get an icon in the system tray. I am trying to have as few things as possible running on startup.

 

[Golden]

Mugwhy, whilst we wait for Noel, I don't think he will mind me recommending a minor fix to your errors.

Cached Online Validation Code: N/A, hr = 0xc004f012

Please try to install this update, then post a new MGADIAG report.

Description of the update for Windows Activation Technologies

 

[NoelDP]

The MGADiag report shows that the problem was as I expected, the glitch cured the IRST drivers.
Having said that, I'm not absolutely convinced that the drivers are the problem

Feel free to uninstall the drivers now, and reboot, and then attempt Windows update again - also post a new MGADiag report.

If the problem rears its ugly head at that point you can reinstall the drivers - you should be able to use the settings options to prevent the Notification are icon loading.

 

[Mugwhy90]

The update failed, what should I do now? It says there are 127 important updates, but doesn't say why the update failed i.e. no error codes.

 

[Mugwhy90]

I haven't uninstalled the drivers yet, the update that started running when the drivers were installed failed.

 

[NoelDP]

This could be due to corruption in the SoftwareDistribution folder - the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).



Open an Elevated Command Prompt

Run the following commands



NET STOP WUAUSERV

REN C:\WINDOWS\SoftwareDistribution SDOLD

NET START WUAUSERV



wait 15 minutes, and reboot

then wait 10 minutes, and open Windows Updates, and run a Check for Updates.



Install only the oldest update found - and reboot once installed

then go back to Windows updates and install the others.

 

[Mugwhy90]

After I posted my last message, I shut down my laptop and didn't notice that there were updates ready to be installed. It just installed some 49 updates successfully, does this change what I should do or not? There are still some 78 pending...

 

[NoelDP]

Don't apply the 'fix' - it's obviously not necessary.

Go to Windows Update and get the rest installed, instead

 

[Mugwhy90]

I am going to try the fix as the majority of the updates failed to install.

 

[Mugwhy90]

Just to clarify, how do I tell which update is the oldest - is it the one at the bottom of the list? Seems to me that it is arranging it by name - there isn't a release date column.