Reoccurring BSOD's (0xD1 & 0x7E)

[danielgilyad]

Hey guys,

So I have been having these reoccurring stop errors. It first started with the 0x7E error. I restored my system to an earlier time, the re installed a new driver. The message then changed to 0xD1. This one displayed the messaged DRIVER_IRQL_NOT_LESS_OR_EQUAL. I took my computer into the HP store and they restored my computer back to the factory settings. The problem seemed to be solved (Did not get a stop error for atleast a day) but then I got the 0x7E stop error again.

This is my computer specs:

HP ENVY 4-1001tx Notebook PC Product Specifications | HP® Support

I dont have a more recent screen shot of the 0x7E stop error (aka after I did the full system restore).
I hope I have supplied enough information! Can someone please help me diagnose the issue, thanks in advance!

Dan

 

[danielgilyad]

For someone reasons my rapid share links wont be displayed..?

 

[x BlueRobot]

Please follow - http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[danielgilyad]

Ok, edited and ready to go! Sorry about that!

Thanks again,

Dan.

 

[danielgilyad]

Other information which I forgot to mention:

My laptop was bought in January of 2013, no hardware has been changed since it was purchased. Its mainly used for listening to music and watching films, I do my fair bit of torrenting too. But I have never had problems with viruses or stuff like that. The crashes started about two weeks ago, but prior to that it went through a couple of thermal shutdowns (Currently I am living in Brazil and its HOOOOOOT). The men at the HP store dont think there is any issue with the cooling system. The crashes are random, sometimes they will happen in as little as ten minutes from startup and sometimes my computer will go with out any issues for a few hours. I haven noticed its more susceptible to crashing when I am watching films, using the internet and itunes.

Hope this will mean something to someone.
Cheers.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 1000007E[/COLOR], {[COLOR="SeaGreen"]ffffffffc0000005[/COLOR], fffff880012a26b0, fffff88003bd2868, fffff88003bd20c0}

Probably caused by : [COLOR="Red"]iaStor.sys[/COLOR] ( iaStor+496b0 )

Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control

1: kd>[COLOR="SeaGreen"] lmvm iaStor[/COLOR]
start             end                 module name
fffff880`01259000 fffff880`015fd000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\drivers\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        [COLOR="Red"]Thu Feb 02 00:15:24 2012[/COLOR] (4F29D59C)
    CheckSum:         0008B2F8
    ImageSize:        003A4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

EXCEPTION_RECORD:  fffff88003bd2868 -- ([COLOR="SeaGreen"].exr 0xfffff88003bd2868[/COLOR])
ExceptionAddress: fffff880012a26b0 (iaStor+0x00000000000496b0)
   ExceptionCode: [COLOR="Blue"]c0000005 (Access violation)[/COLOR]
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000040
[COLOR="Red"]Attempt to read from address 0000000000000040[/COLOR]

It appears that your Intel Rapid Storage driver has referenced and then attempted to read from an invalid memory address.

CONTEXT:  fffff88003bd20c0 -- ([COLOR="SeaGreen"].cxr 0xfffff88003bd20c0[/COLOR])
rax=00000000fffc8b1a rbx=fffffa80072340a8 rcx=0000000000000000
rdx=fffff88003bd2ac0 rsi=fffffa800f92f6f8 rdi=fffffa8006c5abc0
rip=fffff880012a26b0 rsp=fffff88003bd2aa0 [COLOR="Red"]rbp=0000000000000000[/COLOR]
 r8=0000000000000000  r9=00000000000000c0 r10=0000000000037580
r11=fffff88003bd2af8 r12=fffffa80065620a0 r13=fffff8800127dd38
r14=0000000000000000 r15=fffff880033e8f40
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
iaStor+0x496b0:
fffff880`012a26b0 488b4d40        mov     rcx,qword ptr [COLOR="Red"][rbp+40h][/COLOR] ss:0018:00000000`00000040=????????????????

It appears to be pointing to a null reference.

Remove:

Start Menu\Programs\Norton Internet Security

Norton is known to cause BSODs, especially Internet Security, it tends to conflict with the network ports and drivers. The best method is to remove Norton completely with the Norton Removal Tool, and then install and run full scans with these free and proven alternatives which work best with Windows 7, due to their compatibility and lightweight nature on system resources.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

 

[danielgilyad]

Hey! Thanks! I did everything you said except this:

Right click on "my computer" icon and click "manage" on the context menu.
It will open the "computer management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
Select one Intel device item under it, right click, uninstall.
Continue the process for all Intel items under "IDE ATA/ATAPI controllers"

My computer didnt have that option of IDE ATA/ATAPI.

 

[danielgilyad]

Ok, so it just crashed again. Displayed the same message. I have just realised that whenever it crashes it reinstalls the Intel Rapid Start Technology program, even though I have unistalled it. Why is this happening, and how can I stop it reinstalling itself?

 

[x BlueRobot]

It should reinstall the Windows ACHI driver instead automatically upon reboot, do you mean that driver? Or, did you just remove the program and not the driver?

Have you tried going to Device Manager, and then selecting View > Show Hidden Devices?

 

[danielgilyad]

No, it reinstalled the old one. But I did it again and now its gone. But regardless, its still crashing and displaying the same message. Whats the next step? Last time I installed new drivers it just changed the message to 0xD1 saying "DRIVER_IRQL_NOT_LESS_OR_EQUAL", so that doesnt work. Would changing operating systems fix this issue (I wouldnt mind changing to Ubuntu)? Or is it a hardware issue?

Thanks again.

 

[danielgilyad]

This is whats displayed when I show hidden devices. Its not there either.

 

[x BlueRobot]

It seems to be a driver issue, the Intel Rapid Storage driver is notorious for causing problems. Please upload the dump file.

I've read from some other forums, that updating the chipset, causes the controller section to be reappear within Device Manager for most reason.

Update your System Specifications with Speccy, and then copy this information into your System Specifications: Go to your UserCP, and then select Edit System Spec in the left pane. Copy the information from Speccy into the required fields. These System Specifications will then follow your every post.

 

[danielgilyad]

Here are the files. I have updated my system specs too. Just spo you know last night I installed/updated two new drivers, from the intel page. Got the same 0xD1 message as before, so restored my computer back to before I installed them. As of current its still crashing with the 0x7E message and still naming "iastor.sys".

 

[x BlueRobot]

I wouldn't recommend using RAID - http://www.sevenforums.com/tutorials/26829-convert-dynamic-disk-basic-disk.html

All the dump files appear to point to the iaStor.sys driver.

I would update the chipset driver with - Intel® Driver Update Utility

 

[danielgilyad]

When I install those new drivers I just get a new message, the 0xD1 message. I have tried installing them twice before. Should I try again? These are the two that I can install:

 

[x BlueRobot]

Yes, install them, the Stop 0xD1 may reveal different information

 

[danielgilyad]

Both drivers installed. I will update you with what happens This hasn't worked in the past but lets hope!

 

[danielgilyad]

Took three minutes to crash! Is that a record? hahah! Here are the most recent mini dump files. I hope this reveals something different! Thanks for helping me with all of this! A random thing happened this time, after I installed the drivers a new HDD was loaded or something (See the picture..)! No idea whats happening!

 

[danielgilyad]

Ok, so now my computer is crashing roughly every 5-10 minutes. Here are the newest .dmp files, I have accumulated a lot today... Hopefully you can see some pattern! Oh and regarding that new HDD there is nothing on it, and its not accessible.

 

[x BlueRobot]

[COLOR=Red]BugCheck D1[/COLOR], {38, 2, 0, fffff8800146766c}

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[COLOR=Red] iaStorA.sys[/COLOR] ( iaStorA+6666c )

2: kd>[COLOR=SeaGreen] lmvm iaStorA[/COLOR]
start             end                 module name
fffff880`01401000 fffff880`016d2000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: [COLOR=Red]\SystemRoot\system32\DRIVERS\iaStorA.sys[/COLOR]
    Image name: iaStorA.sys
    Timestamp:        [COLOR=Red]Mon Mar 18 23:36:36 2013[/COLOR] (5147A504)
    CheckSum:         000B5818
    ImageSize:        002D1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The Intel Rapid Storage driver seems to be a big problem here, it's a very buggy driver, there was one known stable driver but that has been removed by Intel from their support page for some reason.

I think the Intel Rapid Storage driver is now somehow, interpreting that you have a other hard-drive or partition on your system.

Have you checked Device Manager yet to see if the IDE/ATA controllers section has appeared yet?

I don't know how to managed to get a 'ghost' partition