Solved Shutting Down Hangs leading to BSOD

[gillyonsteam]

Hi there,

I recently updated my BIOS, from a super old version 1904 to 3610 on the ASUS website for my motherboard. I figured this would solve my problem but it hasn't. I've been trying several methods, but I feel like I'm downloading way too many programs that I don't even understand. I've tried several ideas from the internet.
I've tried checking to see if I needed to update a driver. I tried deleting a few things, which caused my computer to crash and create a minidump, but it was hanging on the downloading for such a long time, I just shut down the computer. I haven't had this issue before until recently. Prior to this happening, I did move all my video files into my F folder. Do you think this could have caused the hanging on shut-down? During Safe Mode it would shut down quickly. I tried the verifier method to see if I needed to close some drivers, I left the Microsoft drivers on but it ended up giving me the BSOD again during the process. I attached the required zip file from that DM log collector. I'm hoping if one of you can help me solve this issue.

Hope to hear from one of you soon,

Gilly

 

[Snick]

Hi gillyonsteam,
Welcome to SevenForums!
All your dumps except 1 indicate power state failure
Update your Network and Graphics Drivers
e1d62x64.sys
nvlddmkm.sys


To update your drivers, go to Control Panel> Hardware & Devices> Device Manager.
Go to the device you want to update, right-click on it, and choose Update Driver.
Search automatically for updated driver software' option does just that: automatically updates the driver software

Test your RAM, HDD, & PSU


RAM
Click Start, type mdsched.exe in the Search box, and then press Enter.
Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart.
Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically.


HDD
14 Free Hard Drive Testing Tools (Updated May 2018)
I use SeaTools for Windows

Run CPU/GPU stress test
HeavyLoad - Free Stress Test Tool for Your PC - JAM Software

 

[gillyonsteam]

Re: BSOD on Shut Down

Thank you so much for the prompt reply.

I have done all of the necessary steps that you have suggested. No errors in RAM, CPU, or HDD. I updated my network and I reinstalled my graphics driver NVIDIA V. 397.64. I figured out the issue after doing some further research. I unplugged everything except for my keyboard and mouse. Then restarted the computer. It restarted without any issues. Once I plugged in a USB sound card adapter, I realized that it would hang on restart/shutdown and give me the error to update my graphics driver. The adapter wasn't compatible!

Now I know what to do next: buy a compatible sound card.

Thank you so much for your help.

Gilly

 

[Snick]

Awesome, that was going to be my next direction. Glad to hear you solved the problem.


Nic