Sound crashes after upgrading to windows 7 from vista

twinkiepinkie

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I just recently upgraded to Windows 7 from Vista. Before upgrading, everything was fine. Now, I have a rather annoying sound problem. When I play anything that uses flash, the program will freeze up and have to be ended. After this point, the sound on my computer is completely gone until I restart the system. Additionally, I cannot access the volume control panel or anything that deals with the sound settings after this particular event occurs. I've been doing a little bit of research, and it sounds like the IDT sound codec is the problem.
I followed the instructions on this link to a point.
Fixing Flash Crashes after Windows 7 Upgrade: IDT Sound Codec Conflicts with Flash Drivers Causing Crashes | Suite101.com
Here are the instructions that it gives:
Disabling Software at Boot:

Click on the Start button, and then click 'Run…'
In the Run window, type msconfig and click 'OK'.
Go to the ‘Startup’ tab and locate the Startup Item named IDT PC Audio by IDT, Inc.
Uncheck the IDT PC Audio item.
Click 'Apply', and then click 'OK'.
Reboot the laptop for the change to take effect.
Disabling Enhancements:

Click on the Start button, then click Control Panel, and click 'Sound' from the context menu.
Highlight 'Speakers / Headphones' from the list of playback devices, then click on the 'Properties' button.
Go to the 'Enhancements' tab, and check the checkbox labeled 'Disable all enhancements'.
Click 'Apply', and then click 'OK'.
Highlight 'Independent (R.T.C.) Headphones' from the list of playback devices, then click on the 'Properties' button.
Go to the 'Effects' tab, and check the checkbox labels 'Disable System Effects'.
Click 'Apply', and then click 'OK'.
Click 'OK'.


My problem with following these instructions is that I do not have 'Independent (R.T.C.) Headphones' in the list of playback devices. The four playback devices that I have listed are 'Digital Output Device (HDMI)', 'Speakers and Dual Headphones', 'Independent Dual Headphones' and 'SPDIF (Digital Out via HP Dock)'. That being the case, I cannot disable the last portion of the IDT sound codec. As a result, my problem persists. I was wondering if anyone knows how to get around this. Would it be wise to just uninstall the idt sound codec altogether? And if so, how would I do this?
My computer is the HP Pavillion dv7-2185dx Entertainment Notebook PC

I really hope someone here can help me. I am pretty much unable to view anything that uses flash or play any music because of this problem. And please do not recommend uninstalling/reinstalling flash because I have done so at least half a dozen times already.

Addition: 'Independent Dual Headphones' do not have an enhancement tab, therefore I cannot just apply the instructions there
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core 2 Quad Core Q90006GBATI Mobility Radeon HD 4650
Computer Manufacturer/Model Number
HP/dv7-2185dx
OS
Windows 7 Ultimate x64
CPU
Intel Core 2 Quad Core Q9000
Motherboard
Mobile Intel PM45 Express Chipset
Memory
6GB
Graphics Card(s)
ATI Mobility Radeon HD 4650
Sound Card
Audio Output Sound Card
Hard Drives
500GB/5400rpm
Could you fill in the "My System Specs". That would help.

Since you upgraded from Vista to Windows 7, do you actually have the later IDT sound device or do you have the older SigmaTel sound device? With SOME older SigmaTel devices, the newer IDT drivers do not work or work properly. Are you using the same Vista sound drivers? if not give them a try.
 

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Five USB connected optical drives for CD Audio production using Nero BurningROM
How would I find out if I have the later IDT sound device? I'm a bit of a noob when it comes to the internal mechanisms of my computer.

I added some information to the "My System Specs". I think I added all that would really be necessary. If any of it is wrong or if there is not enough, let me know and I'll try and fix it. Any ideas?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core 2 Quad Core Q90006GBATI Mobility Radeon HD 4650
Computer Manufacturer/Model Number
HP/dv7-2185dx
OS
Windows 7 Ultimate x64
CPU
Intel Core 2 Quad Core Q9000
Motherboard
Mobile Intel PM45 Express Chipset
Memory
6GB
Graphics Card(s)
ATI Mobility Radeon HD 4650
Sound Card
Audio Output Sound Card
Hard Drives
500GB/5400rpm
bumping
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core 2 Quad Core Q90006GBATI Mobility Radeon HD 4650
Computer Manufacturer/Model Number
HP/dv7-2185dx
OS
Windows 7 Ultimate x64
CPU
Intel Core 2 Quad Core Q9000
Motherboard
Mobile Intel PM45 Express Chipset
Memory
6GB
Graphics Card(s)
ATI Mobility Radeon HD 4650
Sound Card
Audio Output Sound Card
Hard Drives
500GB/5400rpm
Is there anyone out there who can help me?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core 2 Quad Core Q90006GBATI Mobility Radeon HD 4650
Computer Manufacturer/Model Number
HP/dv7-2185dx
OS
Windows 7 Ultimate x64
CPU
Intel Core 2 Quad Core Q9000
Motherboard
Mobile Intel PM45 Express Chipset
Memory
6GB
Graphics Card(s)
ATI Mobility Radeon HD 4650
Sound Card
Audio Output Sound Card
Hard Drives
500GB/5400rpm
Has no one encountered this problem before?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core 2 Quad Core Q90006GBATI Mobility Radeon HD 4650
Computer Manufacturer/Model Number
HP/dv7-2185dx
OS
Windows 7 Ultimate x64
CPU
Intel Core 2 Quad Core Q9000
Motherboard
Mobile Intel PM45 Express Chipset
Memory
6GB
Graphics Card(s)
ATI Mobility Radeon HD 4650
Sound Card
Audio Output Sound Card
Hard Drives
500GB/5400rpm

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Windows 7 Professional x64AMD Phenom II X6 1100TCorsair Vengeance LP (4x4G)AMD Radeon HD 6850 & AMD Radeon HD 4650
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AMD Radeon HD 6850 & AMD Radeon HD 4650
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Realtek High Definition Audio
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The AMD Radeon HD 6850 is hooked to the Samsung monitor and the AMD Radeon HD 4650 is hooked to the LG monitor
I've tried this, no luck with it
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core 2 Quad Core Q90006GBATI Mobility Radeon HD 4650
Computer Manufacturer/Model Number
HP/dv7-2185dx
OS
Windows 7 Ultimate x64
CPU
Intel Core 2 Quad Core Q9000
Motherboard
Mobile Intel PM45 Express Chipset
Memory
6GB
Graphics Card(s)
ATI Mobility Radeon HD 4650
Sound Card
Audio Output Sound Card
Hard Drives
500GB/5400rpm
Your best bet might be to take it into a shop and see if maybe someone knows more than whoever has looked this topic over so far. Maybe reinstalling adobe flash or reinstalling or updating your sound drivers could do something to help but that's not very likely. If all else fails you might just want to back up your data and do a clean install.
 

My Computer My Computer

At a glance

Windows 7 Professional x64AMD Phenom II X6 1100TCorsair Vengeance LP (4x4G)AMD Radeon HD 6850 & AMD Radeon HD 4650
Computer Manufacturer/Model Number
Self-Built System
OS
Windows 7 Professional x64
CPU
AMD Phenom II X6 1100T
Motherboard
ASUS Sabertooth 990fx
Memory
Corsair Vengeance LP (4x4G)
Graphics Card(s)
AMD Radeon HD 6850 & AMD Radeon HD 4650
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Samsung SyncMaster P2250 & LG Flatron E2040
Screen Resolution
1600x900
Hard Drives
Hitachi 1TB HDD
PSU
AZZA Dynamo 850W
Case
NZXT Phantom
Cooling
Cooler Master Hyper 212 Plus
Keyboard
i-rocks Orange back-lit 104 Key USB Wired Keyboard
Mouse
NZXT Avatar Black
Internet Speed
20.57 Mb/s Download, 5.3 Mb/s Upload
Other Info
The AMD Radeon HD 6850 is hooked to the Samsung monitor and the AMD Radeon HD 4650 is hooked to the LG monitor
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