Startup Repair not working

[ijmolina]

Hello! I'm new to this forums, and first of all i'll apologize for my english, because i'm from Chile and i speak spanish

Well, the problem is that yesterday my notebook didn't boot well. (OS: windows 7 home premium x64) and started the "startup repair" thing. No problem with that at all...

But... the startup repair was unable to repair/fix the issue.
It said something like this: "startup repair couldn't repair blablabla", and when i clicked on "details" it showed a list of things without errors.

And at the last, it said something like this:
Principal problem: the OS is not compatible with the startup repair program.

Then it says restart or cancel (anyway, both of them restart the pc) and when it is starting again, it opens the startup repair... AGAIN, so ... its like an endless startup repair without any repair.

BUT, startup repair gives other ways of repairing, like:

- Restore from backup ( wich i cant use cause i dont have any backup )
- Memorytest ( used it, the memory is okay )
- command prompt thing. ( this one is the one i think i should use for repairing my notebook)

*The thing is that I dont want to lose information.

So, is there anyway to restore or fix-repair my problem (¿boot problem?) using the command prompt thing without loosing any data (documents, photos, music, programs, etc) ?

and again... sorry if i don't speak english perfectly, if you didn't understand something, just tell me, and i'll try to explain it.

* I'm not using my computer right now, i'm on a ciber ( don't now if you use the word "ciber" to describe a place where you pay for using a pc ).
** I'll go to my house and wright all the results of the startup recovery, so you can see it.

Thank you very much!

EDIT: This are the results literally:

Name of the issue with problem: StartupRepairOffline

Problem signs:
01: 0.0.0.0
02: 6.1.7600.16385
03: unknown
04: 28
05: Autofailover
06: 1
07: OsVersionMismatch

SO Version: 6.1.7600.2.0.0.256.1
Regional ID configuration: 3082

--------------------------------------------

Details of diagnosis and repairment:

Numbers of tries of reparation: 1

Session details:
System disc = /Device/Harddisk0
Windows Directory = C:/Windows
Automatic checkout: 0
Number of main causes: 1

Test realized: here it shows a list of 6 tests (Search for updates, system disc test, disc error diagnosis, disc metadata, operative system of destiny test and volume contain comprobation) all showing Results = Completed correctly and ErrorCode= 0x0

And at last is says:

Main cause finded: "the OS version is not compatible with StartUpRepair"

 

[theog]

Press the F8 key repeatedly at boot up or use the Startup disk.

Try this:
http://www.sevenforums.com/tutorials/681-startup-repair.html?ltr=S
Note: You may need to do startup repair 3 to 4 times.
http://www.sevenforums.com/tutorials/105541-startup-repair-run-3-separate-times.html

http://www.sevenforums.com/tutorials/139576-startup-repair-infinite-loop-recovery.html

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

http://www.sevenforums.com/tutorials/668-system-recovery-options.html
http://www.sevenforums.com/tutorials/700-system-restore.html?ltr=S

 

[ijmolina]

F8 and F10 keys aren't working in the start

Please check the new information y added on the Edit of the Topic

 

[theog]

Use a Startup Repair CD, your spec's say x64, you will need the x64 one.
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

 

[ijmolina]

I would love to create the disc, but i can't get to the control panel or search anything in the search-box on the Start Menu, i mean.. i can't even log in into my user session. is there any way to create the system repair disc, from the command propmt thing?

thanks for your time guys

 

[theog]

Do you have a mate with Windows 7 x64?

 

[ijmolina]

Oh thanks! I'll ask my friends
It works woth any windows 7 x64? or must be "windows 7 home premium x64" ?

anyway, if not, is there other way to solve the problem?

thx

 

[theog]

any windows 7 x64 install DVD or Startup Repair CD, not a OEM recovery disk like Sony.

 

[ijmolina]

thx ver much!

Got a question:

If the SO of my mate is not original, it will work too?

 

[gregrocker]

Try also running bootrec /fixboot and bootrec /fixmbr from the Command Line since you have access to it. You might also get Startup Repair to work correctly if you try it again since it must be the same version if it is the one preinstalled with Win7.

 

[ijmolina]

Not

3 things:

1.- I create a Startup Repair CD from a mate's pc, windows 7 home premium 64 bits. Used it and the same problem.

2.- Used FixBoot and FixMbr on the command thing, and it said: Completed Correctly. And when I restarted... nothing new

3.- Used ScanOS, and the result where: Total of windows instalations identified: 0
... is that normal? :shock:

Thx Theog and gregrocker for your time and answers

 

[theog]

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

 

[ijmolina]

Thanks, i'll check and post the results here in a day or two

 

[gregrocker]

YOu may need to run Startup Repair up to 3 separate times with reboots, once you've confirmed the Win7 or it's 100mb System Reserved partition (preferred) are marked Active: Partition - Mark as Active

You can mark Active and see a graphic picture of your HD using free Partition Wizard bootable CD, as well as post back a cam snap of the drive map with listings from which we can possibly detect underlying problems. If you mark Active this way, highlight the HD and from the Disk tab choose Rebuild MBR which might preclude the need to run Repairs.

Running the bootrec commands is just to jumpstart Repair if CD finds no installation to repair. All boot repair and a dozen other tests and fixes are automated in Startup Repair.

But if 3 Repairs doesn't do it, you can manually try System Restore from the System Recovery Options, as well as from Command Line try SFC -SCANNOW Run in Command Prompt at Boot.

You should also run a bootable AV CD scan like Bitdefender: FREE Bootable AntiVirus Rescue CDs Download List. If it cleans up infections, run Startup Repair and SFC again to see it it will start.

If all fails, you can copy out your data with CD this way: Copy & Paste - in Windows Recovery Console

Then run Sony Factory Recovery from partition or Recovery Disks, or find a Win7 installer to clean reinstall with the Product Key on your COA sticker: Reinstalling Windows 7

 

[ijmolina]

Sounds too complicated in english and in general, so ill leave it in a techniqe service center thx for your time guys maybe ill be back here

 

[theog]

How to make Sony Recovery Disks:
http://www.kb.sony.com/selfservice/documentLink.do?externalId=C196685

How to use Sony Recovery:
http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&externalId=C459775&fes=true

How to use Sony Hardware Diagostics:
http://www.kb.sony.com/selfservice/documentLink.do?externalId=C459960

How to order Sony Recovery disks:
1.Go to http://servicesales.sel.sony.com.
2.Enter your computer's model number (for example, PCV-XXXX), and click List Parts and accessories.
3.Follow the online instructions to order the Recovery Media Kit.
If you are not able to access the Sony Direct Accessories and Parts Center Web site, contact a customer service representative at 1-800-488-7669.