System Repair Not Working on Dell Windows 7 Laptop

[VistaKing]

Restart the PC and try once more . There was another user on here that had the same issue and it worked . You might have a loose dc port

:added:

Try remove the. Battery and insert it back and try to run the command again

 

[rshalhoub]

I restarted the computer (taking out the battery while it was off) and the BIOS still does not recognize the plug so it is not charging and it needs to have 10% battery before it will update the BIOS file. What do I do? I can't get the battery to charge?

 

[VistaKing]

How old is the laptop

 

[rshalhoub]

It is about two years old

 

[VistaKing]

Try the command again .

 

[rshalhoub]

I did... I rebooted and tried the command again and it still says the battery needs to be recharged 10% to work. I can try to buy a new power supply tomorrow from Best Buy and see if that works but when I searched up the issue, many people said it was a problem with the motherboard. I just don't know how to get around this battery charging issue. I can't get the battery to charge 10% and the bios file won't load unless the battery is charged.

 

[VistaKing]

What is the percentage of the battery ?

Try adding this to the end of the command

/forcetype

 

[rshalhoub]

0%. It won't charge at all.

 

[VistaKing]

Try using the computer Without the battery just using the AC adapter

 

[rshalhoub]

It still does not work. The message was given that the battery and ac adapter must be plugged in to flash BIOS. Do you think I should get a new battery? The AC port seems to be working fine because it detects my other cord when it is plugged in. That cord is just not the correct wattage. The problem is that it is still not charging even with that cord. What do you suggest?

 

[VistaKing]

You could get a replacement battery. I doubt any retail store as the batteries ie Best Buy, Frys , Radio Shack. Might want to contact Dell and see if they have a replacement.

It is a 2 yr old laptop and batteries do go down . Meaning you have a number of times you could charge it until you will need a replacement .

To test your battery . You could do this .

Open up the command prompt. Click on rb: type in CMD inside the Search programs and files box . Right click on CMD underneath Programs (1) choose Run as administrator. Click on Yes on the UAC window or you could press Alt and Y same result as clicking on the Yes button . Once the Command prompt opens up type in the command below

Command

cd %userprofile%/Desktop

and press <Enter>

Then type in

powercfg -energy

and press <Enter>

   Note

There is a space after powercfg . You should see a report called energy-report.html on your desktop once the scan is complete

Look for this inside the report :

Design Capacity
Last Full Charge

 

[rshalhoub]

ok... I ran the scan and it said energy efficiency problems were found.

8 errors
1 warning
22 informational

It didn't give any of the information you said.

 

[rshalhoub]

I did access an energy-report.html and those things are not there either. Is there something I can look for in the report?

 

[VistaKing]

Can you upload the report?

 

[rshalhoub]

Power Efficiency Diagnostics Report

Computer NameGEORGE-PCScan Time2013-04-15T22:11:39ZScan Duration60 seconds System ManufacturerDell Inc.System Product NameDell System XPS L702XBIOS Date06/01/2011BIOS VersionA11OS Build7601Platform RolePlatformRoleMobilePlugged IntrueProcess Count46Thread Count804Report GUID{a79d5b19-6b61-4669-87fd-4c079bc34d2c}
Analysis Results

Errors

Power Policyisplay timeout disabled (On Battery)
The display is not configured to turn off after a period of inactivity.



Power Policy:Sleep timeout is disabled (On Battery)
The computer is not configured to automatically sleep after a period of inactivity.



Power Policyisplay timeout disabled (Plugged In)
The display is not configured to turn off after a period of inactivity.



Power Policyim timeout is disabled (Plugged In)
The display is not configured to automatically dim after a period of inactivity.



Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.



USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device NameUSB Root HubHost Controller IDPCI\VEN_8086&DEV_1C26Host Controller LocationPCI bus 0, device 29, function 0Device IDUSB\VID_8086&PID_1C26Port Path


USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device NameGeneric USB HubHost Controller IDPCI\VEN_8086&DEV_1C26Host Controller LocationPCI bus 0, device 29, function 0Device IDUSB\VID_8087&PID_0024Port Path1


USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device NameUSB Composite DeviceHost Controller IDPCI\VEN_8086&DEV_1C26Host Controller LocationPCI bus 0, device 29, function 0Device IDUSB\VID_046D&PID_C52FPort Path1,2


Warnings

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



Information

Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units)156000


Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced Plan GUID{381b4222-f694-41f0-9685-ff5bb260df2e}


Power Policyower Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
PersonalityBalanced


Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality ModeBalance Video Quality and Power Savings


Power Policyower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
PersonalityBalanced


Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality ModeOptimize for Video Quality


System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.



CPU Utilizationrocessor utilization is low
The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
Average Utilization (%)1.41


Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.



Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep SupportedfalseS2 Sleep SupportedfalseS3 Sleep SupportedtrueS4 Sleep Supportedtrue


Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.



Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index0Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8


Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index1Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8


Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index2Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8


Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index3Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8


Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index4Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8


Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index5Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8


Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index6Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8


Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index7Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8

 

[VistaKing]

Lets download this little tool from Nirsoft called BatteryInfoView

Description|Version|Download
BatteryInfoView|1.16|
Download

Go to this view ( image below ) by pressing F7.

 

[rshalhoub]

I downloaded it and all of the values are empty.

 

[VistaKing]

It should change every 30 secs?

 

[rshalhoub]

I am watching it but all of the values are still empty

 

[rshalhoub]

as my luck would have it, it is not changing at all. no values are being reported.

Battery Information



Created by using BatteryInfoView

Description Value Battery Name Manufacture Name Serial Number Manufacture Date Power State Current Capacity (in %) Current Capacity Value Full Charged Capacity Designed Capacity Battery Wear Level Voltage Charge/Discharge Rate Chemistry Low Battery Capacity (1) Low Battery Capacity (2) Critical Bias Number of charge/discharge cycles Battery Temperature Remaining battery time for the current activity (Estimated) Full battery time for the current activity (Estimated) Remaining time for charging the battery (Estimated) Total time for charging the battery (Estimated)