System Updater won't update

[Rashmanadon]

My Windows Updater goes to update, and returns the error code:

80070643: Windows update encountered an Unknown error.

I've done the registry fix that it suggested to fix the problem, but to no avail.


I've tried the automatic solutions checker provided in the help page, and it "fixes" things, but doesn't work still.

I haven't been able to install an update for over a yr now.

My system is Windows 7 Home premium 64 bit, but my program files are in Program Files (x86) folder... I also have the normal Program Files folder.

 

[Saurabh A]

Hi Rashmanadon,

May I know if you've tried the steps in this 'Microsoft article': Error codes?
If no, please do that and check results.

If the issue persists, please refer to the steps listed in this tutorial: http://www.sevenforums.com/windows-updates-activation/264840-windows-update-posting-instructions.html

Do reply with the findings; would be glad to assist.

 

[Rashmanadon]

Hi, thanks for the reply, Uhm the sfc sscan gets to 94% before ending and doesn't go any further, then I get all sorts of memory corruption messages and have to reboot the computer.

The hotfix downloaded and installed perfectly fine, but still the updater won't update.

Error Code I've posted...

And here's the CBS logs zip file

 

[NoelDP]

There's some interesting errors there.
Please run another SFC /SCANNOW and post the new CBS.log file.

 

[Rashmanadon]

I've noticed every time I've tried method 1, fixing the MSI, i ALWAYS get this information returned...

 

[Rashmanadon]

Currently running sfc scannow as we speak, 32% complete

 

[NoelDP]

The essential error there is 'file not found' - perhaps your SoftwareDistribution folder is corrupted?

 

[Rashmanadon]

No idea, how would I find that out?

If the windows install cd was somewhere easily accessible I'd be tempted to just do a whole format lol so many damn errors all the time, but the laptop is over 2 yrs old n I wouldn't have a clue where all the original software is. Damn lack of organizational skills

 

[Rashmanadon]

New CBS log. Again sfc scannow froze at 94% with the error msg "Windows resource protection could not perform the requested operation"

and as soon as I exited MSdos mode everything stopped responding. with "close now" or "wait for program to respond" options

 

[Rashmanadon]

...

 

[NoelDP]

Sorry - I must have lost track of the thread!

The CBS.log file cuts off in the middle of a lie of output from the last SFC scan, with a load of null characters.
The CheckSUR is apparently clear.

Looking back through the CBS.log file at previous scans.... all appear to have ended rather abruptly without the usual repair entries (were they perhaps /verifyonly scans??)

Outside the SFC scans, there is a major error set which causes concern....

2013-01-27 02:23:09, Info                  CSI    0000000a SMI Primitive Installer [done]
2013-01-27 02:23:10, Info                  CSI    00000016 ICSITransaction::Commit calling IStorePendingTransaction::Apply - coldpatching=FALSE applyflags=15 (0x0000000f)
2013-01-27 02:23:10, Info                  CSI    00000017 Creating NT transaction (seq 2), objectname [6]"(null)"
2013-01-27 02:23:10, Info                  CSI    00000018 Created NT transaction (seq 2) result 0x00000000, handle @0x2d4
2013-01-27 02:23:10, Error                 CSI    00000019 (F) STATUS_RM_NOT_ACTIVE #27363# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation|AllowTransactionalConflict|0x00000400), handle = {provider=NULL, handle=0}, da = (FILE_GENERIC_READ), oa = @0xf4e6c8->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[39]"\SystemRoot\WinSxS\Temp\PendingRenames\"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0xf4e750, as = (null), fa = (FILE_ATTRIBUTE_DIRECTORY), sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
[gle=0xd0190005]
2013-01-27 02:23:10, Error                 CSI    [EMAIL="0000001a@2013/1/26:15:23:10.301"]0000001a@2013/1/26:15:23:10.301[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
[gle=0x80004005]
2013-01-27 02:23:10, Info                  CBS    Succesfully flushed NtfsLog.etl
2013-01-27 02:23:10, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
2013-01-27 02:23:10, Error                 CSI    0000001b (F) STATUS_RM_NOT_ACTIVE #27362# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::OpenFilesystemDirectory(flags = (SharingViolationIsOk|TransactionalConflictIsOk|DeletePendingIsOk), da = (FILE_GENERIC_READ), dn = [ml:192{96},l:78{39}]"\SystemRoot\WinSxS\Temp\PendingRenames\", sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)
[gle=0xd0190005]
2013-01-27 02:23:10, Info                  CSI    0000001c Error STATUS_RM_NOT_ACTIVE while executing operation MoveFile on [l:300{150}]"\SystemRoot\WinSxS\Temp\PendingRenames\7d96a10bd9fbcd010a000000cc157c09._0000000000000000.cdf-ms, \SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"

This appears to recur a number of times.

Please open an elevated Command Prompt window, please run the following commands, and post the results

DIR C:\Windows\Winsxs\Temp\PendingRenames
ICACLS C:\Windows\Winsxs\Temp\PendingRenames

Then run another SFC /SCANNOW and post the resulting CBS.log file.

 

[Rashmanadon]

That's ok I appreciate the help you've put in

Uhm, now instead of getting an error at 94%, I get a BSOD... lol tried it twice thinking maybe it was a one off, but yep, definitely got the blue screen of death at 94%...

Also I noticed when it tried to re-start my disk checker for "consistency" on bootup failed... WOndering if that's related or a seperate issue.

 

[NoelDP]

It sounds like you may have a hardware problem with the hard drive - back up your data now, to external media.

(back tomorrow - it's bed-time!)

 

[Rashmanadon]

bleh, these days it'd be cheaper just to buy a new laptop wouldn't it? :lol:

G'nite

 

[Rashmanadon]

any ideas?

 

[NoelDP]

Have you backed up your data? - until you do that, it's all at risk, and I'm not prepared to do anything, since many of the fixes could involve hard work for the HD, ad break it completely.

 

[Rashmanadon]

yeah all data is backed up... Was thinking of just trying a whole format of the HD? or a fresh windows install?

 

[NoelDP]

First, check that the HD is actually usable!!
Find the make and model of your HD from Device Manager - then download the appropriate test utility from the HD manufacturer's site, and check it using that.

ONLY THEN, consider the next step - If the HD passes the test, then a clean install is worthwhile.

 

[Rashmanadon]

stupid junk filter, didn't get this, even though I got every other one... It's a seagate ST9750420AS hard drive, so I've tried SeaTools for windows, but it freezes/doesn't find any hard drive

 

[Rashmanadon]

Also, there seems to be something in my C:\Program Files folder that causes a BSOD on virus scanning...

My "common files" in C:\Program Files says it was edited this year, but when you go in to the folder, nothing seems to have been edited this year from the other folders visible. I've clicked 'Show all hidden files/folders" and nothing new comes up either...