the logon process was unable to display security and logon options whe

[Alduins Khajiit]

I have a Gateway MX6920 that had Windows XP preinstalled on it, I formatted and installed Windows 7. it only has the basic Windows 7 programs on it +Firefox, Google Chrome, TeamViewer, & an Anti-virus, but I have an ongoing issue where the computer completely freezes. the mouse doesn't work, no programs open, and I cannot bring up the task manager. if I press ctrl+alt+del it will still be frozen for about 5 more minutes, then give me the following message the "logon process was unable to display security and logon options when ctrl+alt+delete was pressed" and then just keeps being frozen until I cold boot shut down.

I scanned for viruses, ran sfc /scannow, with several programs but they all report clean

I am at a loss and this is a daily issue

Googling this error message brings up limited but unresolved issues

 

[matts6887]

according to the following link:

Failure to display security and shut down options. The logon process - Microsoft Community

it looks like the windows winsock needs to be reset. Hopefully doing that will solve the issue: to do that; do the following:

open a elevated command prompt(click start, programs, accessories, then right click on command prompt and select run as administrator) type netsh winsock reset hopefully that will help. If not that then in the same command prompt; type the following: netsh winsock reset

try one of the above commands and see if that helps to resolve the issue.
netsh winsock reset

 

[Sir George]

according to the following link:

Failure to display security and shut down options. The logon process - Microsoft Community

it looks like the windows winsock needs to be reset. Hopefully doing that will solve the issue: to do that; do the following:

open a elevated command prompt(click start, programs, accessories, then right click on command prompt and select run as administrator) type netsh winsock reset hopefully that will help. If not that then in the same command prompt; type the following: netsh winsock reset

try one of the above commands and see if that helps to resolve the issue.
netsh winsock reset

Not trying to "Step on your toes", but add a little clarification;

To reset Winsock do the following
1. Right click on Command Prompt and RUN AS ADMINISTRATOR
2. Type "netsh winsock reset" (without the quotes) and click Enter Key
3. You should see a message that the Winsock was reset, reboot for changes to take effect.

 

[Alduins Khajiit]

it didn't fix the problem!! still doing that ever after days later and doing it multiple times!!

 

[Alduins Khajiit]

anybody?? it only seems to do this when using Google Chrome

 

[toronaga07]

Look at NTUSER.DAT

This was because the file NTUSER.DAT was corrupted on my machine. I ran the Windows disk scan utility and it repaired the file. Now everything works normally.

The utility told me the file was corrupted which is how I know what the file was.