"This copy of window is not genuine" alert that's incorrect.

[jcurtis]

Hi I am having to type this w/on-screen k.b, as I have a virus or something. Some .dll (ntdll, NPPTools.dll etc) files causing faults, keyboard + some prgrms won"t work-keyboard does work, until windows starts.

Any advice from you guru's is greatly appreciated!

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-84W46-RCPBK-KDF32
Windows Product Key Hash: ZPCxqoFMH+v1CpSmjPSGQkuce5M=
Windows Product ID: 00426-074-2197565-85850
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {251FDC77-50C7-4A44-838A-2DBDDAB5AB55}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: http=127.0.0.1:8555;https=127.0.0.1:8555
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{251FDC77-50C7-4A44-838A-2DBDDAB5AB55}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KDF32</PKey><PID>00426-074-2197565-85850</PID><PIDType>5</PIDType><SID>S-1-5-21-1902697740-615636574-3621373385</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1701 </Version><SMBIOSVersion major="2" minor="6"/><Date>20120927000000.000000+000</Date></BIOS><HWID>66D83807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xE000020B

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:18:2013 10:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
N/A, hr = 0xe000020b

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            092712        APIC2002
FACP            092712        FACP2002
HPET            092712        OEMHPET 
MCFG            092712        OEMMCFG 
OEMB            092712        OEMB2002
DMAR            AMI        OEMDMAR
OSFR            092712        OEMOSFR 
SSDT            DpgPmm        CpuPm

 

[Golden]

The licencing store may be corrupted. Please do the following:

1. Click Start rb:
2. Type CMD into the 'Search programs and files' box
3. Right-Click on CMD.exe and select Run as Administrator
4. Type net stop sppsvc (It may ask you if you are sure, select yes)
Note the Software Protection service may not be running, this is ok.
5. Type cdwindir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform and hit enter
6. Type rename tokens.dat tokens.bar and hit enter
7. Type cd %windir%\system32 and hit enter
8. Type net start sppsvc and hit enter
9. Type slui.exe and hit enter
10. After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
11. Now create a new MGADiag report and post it in your next reply

 

[NoelDP]

Nah, Golden - I suspect that it's at least partly to do with the Proxy that's set up.

Browser Data-->
Proxy settings: http=127.0.0.1:8555;https=127.0.0.1:8555


What firewall and other security software is installed, currently?
What other AV's have EVER been installed?

 

[Golden]

Cheers Noel, I acted on the

HWID Data-->
N/A, hr = 0xe000020b

error

 

[NoelDP]

The ony two solutions that I found that worked were a System Restore, and a repair install
The Licensing Store Repair failed