Unable to install SP1

[tom982]

They had to differentiate from the Itanium chips which were under development at the time as Intel's AMD-buster chips (and have only really ever been used in Servers, since day one).
In various places in the OS, the variants are referred to in different ways as well - e.g. x86 can be called INTEL

Thanks for the info, but both Intel and AMD make x86 and x64 chips, so why name one x86... and the other amd64...?

 

[NoelDP]

...because the AMD64 chip is x86-compatible, while Itanium is pure x64

 

[tom982]

...because the AMD64 chip is x86-compatible, while Itanium is pure x64

Aaahhh

 

[zone 5]

Ah - that should be OK then
They are however not ISO files but executables (apart from the 1.9GB multi-purpose one)- you'll need to copy the file to the hard drive and run it from there.

with the 1.9GB one there is a little extra front-end code to allow use from DVD.

I downloaded the ISO one (1.9G) and then burned it to my DVD. Then from my DVD I selected setup from the DVD , and I "guess" it picked the correct one. Are you saying that I need to copy the correct file to my HD and install from there, and not from my DVD?

 

[zone 5]

I copied the .exe file to my HD and ran it from there. Still failed with the error as shown on the screenshot attached.

 

[NoelDP]

Please post the entire CBS folder (zipped) - it may have details from the SP1 install attempts.

 

[zone 5]

Please post the entire CBS folder (zipped) - it may have details from the SP1 install attempts.

as requested

 

[NoelDP]

There is no data prior to yesterday in what you sent? the older CBS persist files aren't present, and the system has just archive yesterday's into the only persist file present.
Please attempt another install, and then upload a new copy of the CBS folder.

 

[zone 5]

There is no data prior to yesterday in what you sent? the older CBS persist files aren't present, and the system has just archive yesterday's into the only persist file present.
Please attempt another install, and then upload a new copy of the CBS folder.

as requested, tried to install. failed with same error as above. Attached is the CBS log run just after that attempt. Also attached are 2 Regedit files, that were used to do the WinMail hack. They are from this site, but I believe they are different than what is here now, and if they may be causing the issue. Just FYI.

 

[zone 5]

Can I assume that there is no solution to this short of a repair install, as I haven't heard anything differently?

Thanks!

 

[NoelDP]

Sorry - the thread must have dropped off my radar!
Back soon, after I've had a chance to review it.

 

[NoelDP]

Hmmm - I think this is the critical error....

2013-03-25 17:54:12, Info                  CBS    SPI: Starting SPInstall version 6.1.7601.17514
2013-03-25 17:54:13, Error                 CBS    SPI: (CheckForPendingFlag:90)Failed to open component hive at C:\Windows\System32\config\components er=0x0
2013-03-25 17:54:13, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: ComponentsRemoved er=0x2

Please open an Elevated Command Prompt, and run the following commands

DIR C:\Windows\System32\config\components.*
DIR C:\Windows\System32\config\components.* /AH
ATTRIB C:\Windows\System32\config\components.*
ICACLS C:\Windows\System32\config\components.*

post the results, and we'll see if there's anything obvious there.

 

[zone 5]

Sorry - the thread must have dropped off my radar!
Back soon, after I've had a chance to review it.

No problem at all. I see how many posts you answer and all the help you give. I REALLY appreciate it!!!!!

 

[zone 5]

Hmmm - I think this is the critical error....

2013-03-25 17:54:12, Info                  CBS    SPI: Starting SPInstall version 6.1.7601.17514
2013-03-25 17:54:13, Error                 CBS    SPI: (CheckForPendingFlag:90)Failed to open component hive at C:\Windows\System32\config\components er=0x0
2013-03-25 17:54:13, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: ComponentsRemoved er=0x2

Please open an Elevated Command Prompt, and run the following commands

DIR C:\Windows\System32\config\components.*
DIR C:\Windows\System32\config\components.* /AH
ATTRIB C:\Windows\System32\config\components.*
ICACLS C:\Windows\System32\config\components.*

post the results, and we'll see if there's anything obvious there.

Hopefullu this is what you need.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>dir c:\windows\system32\config\components.*
 Volume in drive C is OS
 Volume Serial Number is 403F-5D13

 Directory of c:\windows\system32\config

04/02/2013  12:12 AM        40,894,464 components
               1 File(s)     40,894,464 bytes
               0 Dir(s)  826,230,665,216 bytes free

==========================================================
C:\Windows\system32>dir c:\windows\system32\config\components.* /ah
 Volume in drive C is OS
 Volume Serial Number is 403F-5D13

 Directory of c:\windows\system32\config

07/14/2009  03:52 AM             1,024 COMPONENTS.LOG
04/02/2013  12:12 AM           262,144 COMPONENTS.LOG1
07/13/2009  10:34 PM                 0 COMPONENTS.LOG2
               3 File(s)        263,168 bytes
               0 Dir(s)  826,231,230,464 bytes free

=============================================================

C:\Windows\System32>attrib C:\windows\system32\config\components.*
A            C:\windows\system32\config\components
A   H        C:\windows\system32\config\COMPONENTS.LOG
A   H        C:\windows\system32\config\COMPONENTS.LOG1
A   H        C:\windows\system32\config\COMPONENTS.LOG2

===============================================================

C:\Windows\System32>icacls  C:\windows\system32\config\components.*
C:\windows\system32\config\components NT AUTHORITY\SYSTEM:(I)(F)
                                      BUILTIN\Administrators:(I)(F)

C:\windows\system32\config\COMPONENTS.LOG NT AUTHORITY\SYSTEM:(I)(F)
                                          BUILTIN\Administrators:(I)(F)

C:\windows\system32\config\COMPONENTS.LOG1 NT AUTHORITY\SYSTEM:(I)(F)
                                           BUILTIN\Administrators:(I)(F)

C:\windows\system32\config\COMPONENTS.LOG2 NT AUTHORITY\SYSTEM:(I)(F)
                                           BUILTIN\Administrators:(I)(F)

Successfully processed 4 files; Failed processing 0 files

 

[NoelDP]

That looks normal, although your hive file looks a little stale (have you rebooted since 4/2 at 12:12 AM ??)
Please open an Elevated Command Prompt

run the following commands

REG LOAD HKLM\TEST C:\Windows\System32\config\components
REG UNLOAD HKLM\TEST

You should get success message from both commands

 

[zone 5]

That looks normal, although your hive file looks a little stale (have you rebooted since 4/2 at 12:12 AM ??)
Please open an Elevated Command Prompt

run the following commands

REG LOAD HKLM\TEST C:\Windows\System32\config\components
REG UNLOAD HKLM\TEST

You should get success message from both commands

The computer was turned on today 4/3 at ~ 1:00 PM USA eastern time. It was not in sleep mode, but totaly turned off. It was probably turned off last night about the time you show.

Both commands run and as you said, they both said completed successfuly

 

[NoelDP]

OK - that was probably a red herring then
I can't see the registry edits causing the problem - I know of people who've simply installed SP1 and then re-applied the edits.

The actual failure seems to be generated here...

2013-03-25 18:13:32, Info                  CBS    WatchList: Add package Package_2_for_KB2790113~31bf3856ad364e35~amd64~~6.1.1.1.2790113-4_neutral_LDR to re-evaluation(install) due to the change on Component Family: x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_0.0.0.0_none_2e8be5a3c3fa2f72, Version: 6.1.7600.16385, change: (Owner: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.Microsoft-Windows-Client-Features-Update, Flag: 128, Action: 4)
[B]2013-03-25 18:13:32, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X600011db04001, component: x86_microsoft-windows-mail-core-dll_31bf3856ad364e35_6.1.7600.16385_none_585517a9869db81d, owner: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.Microsoft-Windows-Client-Features-Update [HRESULT = 0x80004005 - E_FAIL]
[/B]2013-03-25 18:13:32, Info                  CBS    Failed to mergecomponent [HRESULT = 0x80004005 - E_FAIL]
2013-03-25 18:13:32, Info                  CBS    ComponentAnalyzerUninstallDeployment: Failed on update: Microsoft-Windows-Client-Features-Update [HRESULT = 0x80004005 - E_FAIL]
2013-03-25 18:13:32, Info                  CBS    Failed to execute item[0] in Package: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, Update: Microsoft-Windows-Client-Features-Update [HRESULT = 0x80004005 - E_FAIL]
2013-03-25 18:13:32, Info                  CBS    Failed to execute execution update. [HRESULT = 0x80004005 - E_FAIL]
2013-03-25 18:13:32, Info                  CBS    Failed to execute execution package: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 [HRESULT = 0x80004005 - E_FAIL]
2013-03-25 18:13:32, Info                  CBS    Failed to prepare execution [HRESULT = 0x80004005 - E_FAIL]
2013-03-25 18:13:32, Info                  CSI    [EMAIL="0000000e@2013/3/25:22:13:32.649"]0000000e@2013/3/25:22:13:32.649[/EMAIL] CSI Transaction @0xf25340 destroyed
2013-03-25 18:13:32, Info                  CBS    Perf: InstallUninstallChain complete.
2013-03-25 18:13:32, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x80004005 - E_FAIL]
2013-03-25 18:13:32, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80004005 - E_FAIL]
2013-03-25 18:13:32, Info                  CBS    WER: Generating failure report for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, status: 0x80004005, failure source: Execute, start state: Partially Installed, target state: Installed, client id: SP Coordinater Engine

I've seen that type of error before, and been unsuccessful in fixing it
Since the update involved is a recent update (KB2790113) it may be worth attempting to uninstall it manually.

Search for it in the list of installed updates, and try uninstalling it.
If it does uninstall, reboot, and then attempt installing SP1 again.

 

[zone 5]

I've seen that type of error before, and been unsuccessful in fixing it
Since the update involved is a recent update (KB2790113) it may be worth attempting to uninstall it manually.

Search for it in the list of installed updates, and try uninstalling it.
If it does uninstall, reboot, and then attempt installing SP1 again.

Okay, I found it and uninstalled. I will attemp to do SP1 again, and then let you know what happens. thanks!

 

[zone 5]

not actually a shock, but it failed to install sp1. Ran sfc /scannow first, rebooted, and then tried install from the direct download from MS.

 

[NoelDP]

OK - please post the new CBS.log file