Unable to install update KB2736422

[celticsam]

I am unable to install "Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2736422)", ending in Error Code 800736B3 - Windows Update has encountered an unknown error. I have run SURT and the SFC scan. Attached is my CBS.zip. Thanks in advance.

 

[ICIT2LOL]

hello celtic try this mate How do I reset Windows Update components?

 

[NoelDP]

You have some file errors which will need repair before attempting anything else.
Your CheckSUR shows the following errors.....

Checking Component Store
(f) CSI Payload File Missing 0x00000000 cmiv2.dll amd64_microsoft-windows-cmi_31bf3856ad364e35_6.1.7601.17514_none_07f44fb7712a68da 
(f) CSI Payload File Missing 0x00000000 cmiv2.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b 
(f) CSI Payload File Missing 0x00000000 cmiv2.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_678566b7ddea04a5 
(f) CSI Payload File Missing 0x00000000 mscordacwks.dll x86_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.21768_none_e8b4d291dd2a80de

while the CBS logs show no sign of an SFC /SCANNOW having been run at all, that I can see
I'm also a little confused by the timestamps of the relevant files

There are however, some serious errors in the logs...

Line 70123: 2013-01-14 16:26:15, Error                 CSI    [EMAIL="00000101@2013/1/14:21:26:15.924"]00000101@2013/1/14:21:26:15.924[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(8701): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function ComponentStore::CRawStoreLayout::QueryComponentUnstagedFiles expression: (null)
 Line 70125: 2013-01-14 16:26:17, Error                 CSI    00000102 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #351920# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150004]
 Line 70126: 2013-01-14 16:26:17, Error                 CSI    00000103 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #351919# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150004]
 Line 70127: 2013-01-14 16:26:17, Error                 CSI    00000104 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #351918# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd0150004]
 Line 70128: 2013-01-14 16:26:17, Error                 CSI    00000105 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #351917# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd0150004]
 Line 70129: 2013-01-14 16:26:17, Error                 CSI    [EMAIL="00000106@2013/1/14:21:26:17.375"]00000106@2013/1/14:21:26:17.375[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(8701): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function ComponentStore::CRawStoreLayout::QueryComponentUnstagedFiles expression: (null)
 Line 70131: 2013-01-14 16:26:17, Error                 CSI    00000107 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #354619# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150004]
 Line 70132: 2013-01-14 16:26:17, Error                 CSI    00000108 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #354618# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150004]
 Line 70133: 2013-01-14 16:26:17, Error                 CSI    00000109 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #354617# from CCSDirectTransaction::GenerateComponentChangeList(...)[gle=0xd0150004]
 Line 70134: 2013-01-14 16:26:17, Error                 CSI    0000010a (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #354616# from Windows::COM::CPendingTransaction::ExtractInformationFromRtlTransaction(...)[gle=0xd0150004]
 Line 70135: 2013-01-14 16:26:17, Error                 CSI    0000010b (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #351485# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x800736b3]
 Line 70136: 2013-01-14 16:26:17, Error                 CSI    0000010c (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #350959# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 102 (0x00000066), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x800736b3]
 Line 70137: 2013-01-14 16:26:17, Error                 CSI    0000010d (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #350958# 1759020 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000066, pSink = NULL, disp = 0)
 Line 70143: 2013-01-14 16:26:17, Error                 CBS    Exec: Failed to commit CSI transaction to execute changes. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
 Line 70147: 2013-01-14 16:26:17, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]

I'm not sure this is going to be fixable outside of a repair or clean install.

I'll do some research and come back to you. - shout if you haven't heard in 24 hours

 

[celticsam]

I ran the update reset tool, but, as expected, it made no difference...same error message. A fresh install would be difficult at best...or at least extremely time consuming (re-installing the programs that would need to be re-installed...)...I would hope there would be a way to correct the update tool.

 

[NoelDP]

I don't honestly know what difference it will make - but I'll post a fix for your CheckSUR errors in a bit, and we'll see what happens. to an SFC after that

 

[NoelDP]

I've uploaded a file - celaa.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
This should create a folder C:\celaa
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\celaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\celaa
or
DIR E:\celaa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\celaa <drive>:\windows\winsxs /y /i /s /v /h

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

Then reboot again, and run the CheckSUR tool again, and post the new CheckSUR.log file.

 

[celticsam]

Okay...here is the first pass cbs.log...

 

[celticsam]

Here it is after running the Checksur tool again...

 

[NoelDP]

Looks like CheckSUR is now clear - but there are still problems with the SFC.....

 Line 6181: 2013-01-16 18:48:00, Info                  CSI    000002fa [SR] Beginning Verify and Repair transaction
 Line 6184: 2013-01-16 18:48:00, Info                  CSI    000002fc [SR] Cannot repair member file [l:24{12}]"cmitrust.dll" of Microsoft-Windows-CmiTrustInfoInstallers, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:1122334455667788}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6187: 2013-01-16 18:48:00, Info                  CSI    000002fe [SR] Cannot repair member file [l:20{10}]"KBDFI1.DLL" of Microsoft-Windows-International-Keyboard-KBDFI1, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6190: 2013-01-16 18:48:00, Info                  CSI    00000300 [SR] Cannot repair member file [l:24{12}]"cmitrust.dll" of Microsoft-Windows-CmiTrustInfoInstallers, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:1122334455667788}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6191: 2013-01-16 18:48:00, Info                  CSI    00000301 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
 Line 6194: 2013-01-16 18:48:00, Info                  CSI    00000303 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\AdvancedInstallers"\[l:24{12}]"cmitrust.dll"; source file in store is also corrupted
 Line 6195: 2013-01-16 18:48:00, Info                  CSI    00000304 [SR] Repairing corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\AdvancedInstallers"\[l:18{9}]"cmiv2.dll" from store
 Line 6198: 2013-01-16 18:48:00, Info                  CSI    00000306 [SR] Cannot repair member file [l:20{10}]"KBDFI1.DLL" of Microsoft-Windows-International-Keyboard-KBDFI1, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 6199: 2013-01-16 18:48:00, Info                  CSI    00000307 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
 Line 6204: 2013-01-16 18:48:00, Info                  CSI    0000030a [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"KBDFI1.DLL"; source file in store is also corrupted
 Line 6214: 2013-01-16 18:48:00, Info                  CSI    0000030c [SR] Repair complete

...so that's a major improvement!

I'll post a fix protocol for those errors in a bit.

 

[NoelDP]

I've uploaded a file - celab.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
This should create a folder C:\celab
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\celab
hit the enter key - if you get a 'Not Found' error try
DIR D:\celab
or
DIR E:\celab

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\celab <drive>:\windows\winsxs /y /i /s /v /h

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt

then reboot and upload the new CBS.log file to a reply

 

[celticsam]

celaa.zip is still up on the skydrive...celab.zip does not come up. It goes from celaa to claxx...in order... I did try refreshing...

 

[NoelDP]

Ooops! - forgot to upload it!
It should be there now

 

[celticsam]

OK...here's the cbs.zip

 

[NoelDP]

Hmmm - there's still one remaining error....

 Line 4765: 2013-01-17 10:18:19, Info                  CSI    000002f9 [SR] Beginning Verify and Repair transaction
 Line 4768: 2013-01-17 10:18:19, Info                  CSI    000002fb [SR] Cannot repair member file [l:24{12}]"cmitrust.dll" of Microsoft-Windows-CmiTrustInfoInstallers, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:1122334455667788}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4771: 2013-01-17 10:18:19, Info                  CSI    000002fd [SR] Cannot repair member file [l:24{12}]"cmitrust.dll" of Microsoft-Windows-CmiTrustInfoInstallers, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:1122334455667788}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4772: 2013-01-17 10:18:19, Info                  CSI    000002fe [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
 Line 4775: 2013-01-17 10:18:19, Info                  CSI    00000300 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\AdvancedInstallers"\[l:24{12}]"cmitrust.dll"; source file in store is also corrupted
 Line 4780: 2013-01-17 10:18:19, Info                  CSI    00000302 [SR] Repair complete

I'll try another fix on that later (might be tomorrow, now)

 

[NoelDP]

OK - here's the new file...

I've uploaded a file - celac.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
This should create a folder C:\celac
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\celac
hit the enter key - if you get a 'Not Found' error try
DIR D:\celac
or
DIR E:\celac

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\celac <drive>:\windows\winsxs /y /i /s /v /h

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

 

[celticsam]

here's the cbs file. The help is greatly appreciated!

 

[NoelDP]

That's interesting - and worrying.
The replacement of the same file from two different sources has failed.

Please run the following commands, and post the results....

DIR C:\Windows\cmitrust.dll /s
ICACLS C:\Windows\cmitrust.dll /T


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[celticsam]

Here's a screen shot of the results. Short of it is access is denied to the windows backup...

 

[NoelDP]

I can see!
OK - I'm not sure why that happens, but it does occasionally. I suspect that there is a problem with the folder integrity, or that the WMI service it actually locking it out.
Often, you simply need to close the CMD window, open it again, and run the command again.

However, it's enough to be able to see the problem.
Please run the following command and we'll get directly to the problem file.

ICACLS C:\Windows\winsxs\amd64_microsoft-windows-cmitrustinfoinstallers_1122334455667788_6.1.7600.16385_none_edf9e9f8d0b878f4 /T

post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[celticsam]

OK...so I went in and claimed ownership of 50 odd files that had no listed owner. It processed. Screenshot in next post.