Update Error: D00000E

[3DPiper]

For some reason, my Win7 machine is not updating.
See attached pics.
I can not find anything on this specific error code.
I have tried to manually install several updates, but they usually fail. I have plenty of free space on the hard drive and the computer is plugged in.
I have scanned with Malwarebytes and Superantispyware and removed anything both said to remove.
I have tried to update from wired connection instead of wireless.
What else to do?

 

[torchwood]

Hi 3DP,
better send me a copy of a >> 1 << days worth of entries from the CBS log please.
and run this tool copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012

Did you install a prog on 5/11 ?

Roy

 

[3DPiper]

Roy,
Thank you for helping me!
I'm not sure what is a CBS log..?
If I installed a program way back then I do not remember it.

Here is the info from the MGADT:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc000000e
Windows Product Key: *****-*****-23VXF-PYDQK-YMGW3
Windows Product Key Hash: kvnyTfdobEyvK2LfEeJQJimuBG0=
Windows Product ID: 00426-068-5470327-86549
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {A9CDF28C-EE98-4214-90F2-7A31E7BFCF2D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160317-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Outlook 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6A009420-E39A-43BB-BF6C-3AE5A43C630D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YMGW3</PKey><PID>00426-068-5470327-86549</PID><PIDType>5</PIDType><SID>S-1-5-21-332893059-128668640-2063344485</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M6400 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20090811000000.000000+000</Date></BIOS><HWID>F5253F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>4E976ED480A1710</Val><Hash>gE25T++I5bFZ48idd94ff5g+mRI=</Hash><Pid>81610-904-8699962-62769</Pid><PidType>1</PidType></Product></Products><Applications><App Id="1A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC000000E

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:2:2016 21:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIAAgABAAEAAgABAAAAAwABAAEAHKK65s6cTjSGIep5yEiYqt6IogXIy2RHSvhiUUxY

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
MCFG DELL M09
____ DELL M09
ASF! DELL M09
TCPA
SLIC DELL M09
SSDT PmRef CpuPm

 

[torchwood]

Hi 3Dpiper,

here's the little devil causing the problem
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC000000E

Its rather unusual
from an admin command prompt, copy/paste the following,
reg query "HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}"

Response should be:
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
(Default) REG_SZ VB Script Language

reg query "HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32"

Response should be:
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
(Default) REG_SZ C:\Windows\system32\vbscript.dll
ThreadingModel REG_SZ Both

Please advise me if there are any differences or references to an AV in yours,
>>>BEFORE moving on to the next section<<<



cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

Hit the Enter key
Reboot twice


Back in command prompt
net stop sppsvc (it may ask you if you are sure, select yes)

cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
rename tokens.dat tokens.bar
(the above is all one line)
cd %windir%\system32

net start sppsvc

cscript slmgr.vbs -rilc
(It may take a long time for this to complete, please be patient)

Reboot Twice
You may be required to enter your product Key

Rerun the tool


Roy

 

[3DPiper]

Response should be:
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
(Default) REG_SZ C:\Windows\system32\vbscript.dll
ThreadingModel REG_SZ Both

Please advise me if there are any differences or references to an AV in yours,
>>>BEFORE moving on to the next section<<<

when I type in the first command, I get:

HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
    (Default)    REG_SZ    VB Script Language

HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\Implemented Categories
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\OLEScript
HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\ProgID

The second command I get:

HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
    (Default)    REG_SZ    C:\Windows\system32\vbscript.dll
    ThreadingModel    REG_SZ    Both

When I run the cscript, I get this:

Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xB
BA' to display the error text.
Error: 0xBBA

the script is looking for %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
but there is no 'licensing' folder under System32
and I do not see the file "Security-Licensing-SLC-ppdlic.xrm-ms anywhere on my system

 

[torchwood]

Hi 3Dpiper,
did you run these


Back in command prompt
net stop sppsvc (it may ask you if you are sure, select yes)

cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
rename tokens.dat tokens.bar
(the above is all one line)
cd %windir%\system32

net start sppsvc

cscript slmgr.vbs -rilc
(It may take a long time for this to complete, please be patient)


You may be required to enter your product Key


and from a run command, re-register the dll using
regsvr32 vbscript.dll

Reboot X2

Rerun the tool


As i said thats a very unusual error can find no trace of it anywhere, first bit yes but associated with 0xC000000E !!!

 

[torchwood]

Hi 3Dpiper,

Where did you get your Office key.
Its unusual - not a standard retail key, you can only get it from MS if you bought it anywhere else you were scammed.

Uninstall Office
REBOOT

try SP1

rerun the tool


Roy

 

[3DPiper]

When I run

cscript slmgr.vbs -rilc

I get this:

C:\Windows\System32>cscript slmgr.vbs -rilc
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

Re-installing license files ...
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xD
000000E' to display the error text.
Error: 0xD000000E

Is that an error to worry about or keep going?

 

[torchwood]

Kinda expecting that, re my last post

Thats why i was asking about your Office install,
and your ultimate key, installed 2013


Where did you get them
I have a feeling that MS has blocked them


Roy

 

[3DPiper]

I have no idea, this is an older machine I just keep around to run our media server for the xbox.
All our other machines are upgraded to Win10.

 

[torchwood]

Hi 3DPiper,

That licence was issued as part of an MSDNA subscription. (min cost $2000)
From what i can find that comp only came with Vista.
(you can check on the COA certificate to see what it came with).

As i said earlier i believe MS has blocked the key
So no updates.
note the keys in this range are known to be suspect.

You will have to purchase a genuine key to get updates, as i believe its a non-genuine install.

Roy

 

[3DPiper]

Arg..
I have my Win7Ultimate disc right here!
I should call Microsoft, some virus/malware has screwed my system up dadgumit

 

[torchwood]

Hi 3DPiper,
Apperently those were given away by MS.
BUT were marked NOT FOR RESALE.
eBay sales of Windows 7 party packs halted - CNET

Id guess what they've done is block a second activation, possibly using a boot script setting, which is what the 2 error codes indicate, as i said originally very unusuall.
(original recipients would have both sets of discs, 32/64, but could only activate one)
Roy

 

[3DPiper]

Maybe they were trying to force everyone to upgrade to Win10?
Like I said, this is the ONE machine we are keeping on 7 (not that we are unhappy with 10)..

 

[3DPiper]

So I called MS and they were no help.
I checked the solution on this link:
https://support.microsoft.com/en-us/help/949358/-failure-configuring-windows-updates.-reverting-changes.-error-when-you-try-to-install-windows-updates
And tried all of them and it still does not update.
I was especially interested in Method 5, but when I tried it the install said "you have a newer version of windows" and would not install..
I guess I am out of luck?