Solved USB 3.0 Ports Not Working

[Commodore Pet]

I just bought a new Kingston Ultimate 32 GB USB 3.0 flash drive. It works fine in my 2.0 ports but will only light up in the 3.0 ports and Windows 7 64 bit does not see it. I have enabled the USB 3.0 ports in my BIOS and I have got the latest NEC USB 3.0 driver for my MSI P55-GD85 motherboard. The driver does not install correctly and in Device Manger under Storage Controllers I get ACS-6XXX pop up with a yellow caution flag when I do install it. I have tried other drivers as well, but no luck.

Any help would be greatly appreciated.

Thanks

 

[Hopalong X]

All right my ASUS board did the same thing.

The ACS-6xxx will have to be hidden in Windows Updates. Otherwise it willl continue to install it messing up the right driver.

Give me a couple of minutes.

This is drawn out but necessary. Go to Start> Control panel> Windows Update.
Then as in left picture click Change settings.
Then as in right picture change the drop down curtain to read as mine does. This will keep the ACS-6xxx from reinstalling after we get rid of it.

By the way you have no ACS brand hardware on your motherboard but neither do I.

That is step one.
Step 2 to come- deleting the ACS-6xxx drivers unless you already know how to do that.

Go into Device manager find all the yellow caution ACS-6xxx right click on each ACS-6xxx individually and left click delete. Rid yourself of each one individually.

Then go to MSI and get the drivers for your board. I think this is the right mother board below but double check.
NEC USB3.0 Drivers Ver: 2.0.4.0 should be the right one.

http://www.msi.com/index.php?func=downloaddetail&type=driver&maincat_no=1&prod_no=1977

 

[Commodore Pet]

I have deleted the driver from Device Manager, can I now install my proper one?

 

[Hopalong X]

Sure if you have it already. Did you do the Windows Update stuff so it isn't reinstalled.


Just making sure

 

[Commodore Pet]

I did step 1 and have also deleted the driver. I will now run my proper driver install software and see what happens!

 

[Hopalong X]

For now you will need to leave Win Update as I had you do it.

When ACS-6xxx is downloaded again you will right click it in the "Downloads to install" list and click HIDE Update. Windows Update will ask before installing now.
It won't try to install it anymore.

 

[Commodore Pet]

I tried it but ACS-6xxx keeps coming back even though I select uninstall and check "Delete the driver software for this device" I also double checked that Windows Update was set as you instructed.

 

[Hopalong X]

Hang on.

 

[Hopalong X]

Windows Update picture above under "Change Settings" click View Update history.
You will then see a list as in below left pic.
Click Installed updates. Then page on right opens.
Search the list for the ACS-6xxx driver update right click it and then left click Delete.

That gets rid of the driver from the system. Then go back and uninstall the ACS-6xxx in Device manager.
You can install the right one now.

I told you it was a pain and drawn out. Plus I'm doing the Snips as I go..

I did it on mine a couple months ago.
Sorry I forgot a step. My bad.
Mike

 

[Commodore Pet]

I don't see any drivers in the list on the right just the list on the left? I also ran windows update, it tried to give me ACS-6xxx as an optional update but I hid it. Does that mean I can change my windows update setting back to where it was?

 

[Hopalong X]

It may be listed as Accusystem.
It will have to be found or it will continue to reinstall.

Check Control Panel> Programs and Features it may be there. Use uninstall here probably.

If not in Programs.
Also type Accusystem into the Start Search Bar and see if it shows.
Possibly ACC-6xxx

Next place is Computer > the drive Win7 is on C- on mine but? Look in the Program Files and Program Files (x86) as in the below Snip.

Ask questions if needed. We may have to finish this tomorrow. About bedtime.

When you find it delete it and you know the rest of the steps.

I apologize for not remembering the extra Delete step. Mine was in the Win Update list so easy to find.
Mike

 

[Hopalong X]

Accusys hidden. Where I sent mine.

As you can see it is a very small file.

 

[Commodore Pet]

I got it! There was a hidden copy of the driver in Device Manager! The drive is working fine now. Thanks so much for all your help!!!

 

[Hopalong X]

You are very welcome and thanks for the rep.

Just glad we got it up and running.

I had no help with mine. The update just hit and nothing was posted on the problem yet.

It knocked out my Marvell Sata6 HD controller. Sort of like a parasite to get rid of it.

Take care. Come visit the forum just for fun.

Mike

Also from now on the way Windows update is set you will have to allow installation of updates. It will download them but you will have the option to choose the ones you want.
Always take priority security updates.
Optional are just that if you don't need it hide it. You can always unhide later if needed later.

 

[Fraggzy]

Hello.

Sorry for "hijacking the thread" but I am experiencing the problem that has been mentioned in this thread. My Motherboard is an ASUS P6T SE and a 2TB external HD using USB 3.0. I also bought a card using a pci-e to give me 2xusb 3 slots, using "NEC Electronics" software. Exectly the same thing happened to me as the thread owner.

I have tried uninstalling it and doing the stuff mentioned here, however i couldnt find the driver in windows update, nor anywhere else after uninstalling it, only the hardware with yellow caution warners after them (which i uninstalled). However nomatter what i do, when im re-installing the program again (came with the purchase of the usb card) windows kicks in and downloads/installs something (or it seems that way) and im no longer that i was before. Do you know of anythign else that might help?

Gimme a word if you need more detailed info, as im in a little hurry now, but jsut wanna get this out after having tried and faild for hours.

 

[Hopalong X]

Go to post #2 and change Windows update first. Then find all the Accusys/ACS-6xxx drivers and delete them. Commodore Pet found two instances of the ACS-6xxx in Device manager so check all the devices for yellow tagged drivers. Delete all ACS-6xxx.
Then go to post #9.

When Windows trys to have you reinstall the ACS-6xxx update which it will try but can't because of post #2 directions you then go to Post #12 and follow how to hide the ACS-6xxx Windows update. It can not be reinstalled by Windows and you don't have to worry with it anymore.

Install NEC drivers and you should be good to go.

Mike

 

[Fraggzy]

I cant quite get it. First i changed windows updater, to the shown settings. Then I went to Device manager and uninstalled the drivers from there (USB 3.0 Host controller and USB 3.0 Root hub). After that windows tried re-installing them, but faild, however when i went to windows update to make sure the files couldnt be downloaded again (Hide them) I was unable to locate them. I havent been able to find any drivers marked "ACS-6xxx"anywhere, either in system files/ hidden files or windows update (nor have i found anything named ASC or Accusystem).

Sorry for being so useless

Here is the yellow tagged driver i removed after uninstalling the normal drivers and windows tried to reinstall it: http://i285.photobucket.com/albums/ll59/Fraggzy/usb3.jpg

As you see all my drivers are named the same, so i cant really find the driver in question:
http://i285.photobucket.com/albums/ll59/Fraggzy/update.jpg

 

[Hopalong X]

Sorry for "hijacking the thread" but I am experiencing the problem that has been mentioned in this thread.

Your quote. So you don't have the same problem.
A similar problem with a different driver it would appear.
So disregard my reference to the Accusys driver.

Give me a few minutes to find the driver you do need.

Mike

 

[Fraggzy]

Sorry for "hijacking the thread" but I am experiencing the problem that has been mentioned in this thread.

Your quote. So you don't have the same problem.
A similar problem with a different driver it would appear.
So disregard my reference to the Accusys driver.

Give me a few minutes to find the driver you do need.

Mike

It would seem i missworte in my hurry. What i ment to say was "I am experiencing a similar problem". Sorry about that.

 

[Hopalong X]

Well I downloaded the manual for your board and looked at the Asus web page here
ASUSTeK Computer Inc.
Nowhere does it say what brand USB controllers you have on the moboard but....

...The only storage manager driver listed for your Asus board is INTEL.
So that driver should not be there.

So I would right click on the yellow marked device and delete it.
Then type Renesas into the search bar in the Start menu. If it shows up in that list left click to open then delete it.

Best idea I have at the moment. Maybe someone else will post a better idea.

I will post to see if I can get you more help also.
Mike