Virus windows 7 no safe mode

Brenners

New member
Local time
12:03 PM
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1
Hi their I'm looking for some help, my laptops got a virus and not sure how to fix it. Got a pop up box from user account control and by mistake hit yes. So switched off laptop straight away and tried to restart in safe mode. However when it starts in safe mode computer shuts down and restarts, meaning safe mode is unusable. Tried networking and command prompt in safe mode with same response. Then decided to log in as normal and do a system restore but when I did this error message appeared to say error had occurred and was unsuccessful. Any help on this would be massively appreciated.

Cheers
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Akoya
OS
Windows 7
Have you scanned with an Anti-virus program?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
Brenners,

Let's use the following, and see if we can get to the root of the problem...

:info: Please use the Farbar Recovery Scan Tool.
Download -> Farbar Recovery Scan Tool Download
Select the version that applies to your system.
Save it to your Desktop.
Double-click the downloaded file to run it.

When the tool opens, click Yes to the disclaimer.
Press the Scan button.

When done, the tool makes a log, FRST.txt, in the same directory from which the tool is run (Desktop).

:ar: Please provide the FRST.txt in your reply.
The first time the tool is run, it also creates another log: Addition.txt

:ar: Also post the Addition.txt in your reply.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
An ol' eMachines
OS
Windows 7 Home Premium
Internet Speed
Fine for me...I'm retired!
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