Weird hard drive problem

robert112

New member
Local time
9:21 AM
Messages
6
I am having issues with my external hard drive. It has been working just fine until today. The drive is showing up and I can access a few folders and fewer files, but the majority of the contents are nowhere to be found. It works without a hitch on every other computer in the house but the main one. Running chkdsk says the drive has a RAW file system and chkdsk can't run. This pc is running Win7 32-bit (all the others have win7 64-bit) but no idea why I'm having this issue. Yesterday I installed a new printer, did some windows updates, and had a power outage, so I suspect the problem lies with one of those things. I'm really at a loss here as what to do though.
 

My Computer

OS
Windows 7
A system restore would reverse the installing of the printer drivers and the updates. Since you had a power outage, my first guess would be that the drive is damaged, but since you say the drive works on other PCs this seems highly unlikely.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba P775-S7100
OS
Windows 7 Professional SP1 64-bit
CPU
Intel Core i5-2450M @2.5 GHz
Memory
6 GB DDR3 1333MHz
Graphics Card(s)
Intel HD 3000
Monitor(s) Displays
Built-in 17.3" LED; 22" Insignia NS-L22Q-10A
Screen Resolution
1600x900; 1360x768
Hard Drives
750 GB Hitachi
1TB Seagate FreeAgent External
Internet Speed
Verizon DSL Speed(Down/Up): 3360 Kbps / 800 Kbps
Antivirus
MSE and MBAM Pro
Browser
IE10
You may have seen the partition table corrupted on the external unless you have full access to everything when plugged in on a second machine. That would explain why folders suddenly vanish.

You may want to try a different port if this is a usb model. Use the right click on the green safely remove usb device icon in the system tray first and unplug it from one port to move other to the next. The fresh detection may restore full access.
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    Custom builds = 2
    OS
    W7 Ultimate x64/W10 Pro x64/W11 Pro Triple Boot - Main PC W7 Remote PC Micro ATX W7 Pro x64/W11 Pro
    CPU
    AMD Phenom II X4 975 Deneb 3.6ghz - 965 2nd remote pc
    Motherboard
    Gigabyte GA-790XTA-UD4-Gigabyte GA-880GM-D2H remote pc
    Memory
    Kingston Hyper X DDR3 1600 1.5v 16gb - Hyper X Fury 8gb 2nd
    Graphics Card(s)
    MSI HD Radeon 5750 1gb - MSI HD Radeon 6450 on mini tower
    Sound Card
    Creative Labs X-Fi Xtreme Audio P - Realtek onooard 2nd case
    Monitor(s) Displays
    ASUS VW199T-P 19" HP 2082a Main-HP 2082a 20" remote pc
    Screen Resolution
    Asus 1440x900 - HP 1600x900
    Hard Drives
    WD Black 1TB HD per OS W7, W10, and pending W11 presently on 500gb OS Drive - Pending Triple 1TB HDs for Spanned Storage/backup volume
    Single 2TB external USB enclosure, single 1TB System 7 Host/Boot drive, Pending 8TB external HD for system image b
    PSU
    Corsair 750TX - primary / Corsair CX600 - second
    Case
    Antec 900-2 - SSD compatible / NZXT Vulcan mini tower
    Cooling
    Zalman CNPS9900A
    Keyboard
    AZIO L70 Backlit Letters Gaming - ONN Cordless/USB
    Mouse
    MSI DS200 Programmable, Logitech Cordless
    Internet Speed
    30mbps upgrade - primary hard wired - mini tower usb WiFi
    Antivirus
    GFI VIPRE Internet Security 2014 on W7 2016 beta on W10,
    Browser
    Cyberfox, WaterFox 64bit FF variants, FireFox x64, Pale Moon
    Other Info
    Accomdata fan cooled usb 2.0 PIDE/Sata II, III external enclosure.
    Sambient usb/eSata PATA/Sata II, III external enclosure.
  • Computer type
    PC/Desktop
    System Manufacturer/Model Number
    CUSTOM ASSEMBLY
    OS
    W7 Pro x64/W11 Pro
    CPU
    AMD Deneb 3.6ghz - 965
    Motherboard
    Gigabyte GA-880GM-D2H remote pc
    Memory
    Kingston Hyper X Fury 8gb
    Graphics Card(s)
    MSI HD Radeon 6450 DVI Output
    Sound Card
    Realtek onooard Creative or Other separate PENDING
    Monitor(s) Displays
    VIZIO 32" LCD TV Separate LCD Pending
    Screen Resolution
    1600x1080
    Hard Drives
    WD 500GB OS Host/Boot WD Green 1TB Storage/Backup
    PSU
    Corsair 600W - THERMALTAKE 600W spare case
    Case
    NZXT Vulcan mini tower
    Cooling
    Twin 120mm Top Fans - 240mm Side Cover
    Keyboard
    ONN Cordless/USB Logitech Cordless
    Mouse
    ONN USB/Cordless - Logitech Cordless
    Internet Speed
    DSL 5G
    Browser
    MS Edge, FireFox, WaterFox x64, FireFox Nightly
    Other Info
    OS Testing-Remote Access to Main TeamViewer
Another USB port didn't help.. Doing that and going to Disk Management shows something strange. Disk 0 is the primary, Disk 1 is the external, and a strange Disk 2 that is the exact same size as Disk 1 but labeled unallocated space. So It is reading the disk twice? I plugged it into my notebook and while I can access all of the files I still can't run chkdsk. It gives me a "can't open volume for direct access" message. I really would like to avoid reformatting and restoring 300 gigs!
 
Last edited:

My Computer

OS
Windows 7
Get going backing what you can up on the laptop. It strongly points at the MFT being toast and before losing your shirt get what you can off even little at a time.

The outage may not have damaged the drive itself but likely was what saw that trashed if cut off while you were accessing it or a program was. Something got stuffed!

Was the original factor partition or did you reformat it first before placing any files onto it? The first thing I plan on with any new drive(internal = raw, flash drives = factory Fat32) is reformat or even nuke the original volume off entirely! I can alway reformat back to Fat for Linux or some other application if needed but prefer NTFS from the start.

Once you get some data off onto the laptop you can transfer files over to the desktop if you have a flash drive or another drive available for safekeeping. But you may as well as plan on simply wiping the drive and repartitioning, reformatting it to insure a working volume is on rather then risk a sudden vanish of everything despite the efforts!
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    Custom builds = 2
    OS
    W7 Ultimate x64/W10 Pro x64/W11 Pro Triple Boot - Main PC W7 Remote PC Micro ATX W7 Pro x64/W11 Pro
    CPU
    AMD Phenom II X4 975 Deneb 3.6ghz - 965 2nd remote pc
    Motherboard
    Gigabyte GA-790XTA-UD4-Gigabyte GA-880GM-D2H remote pc
    Memory
    Kingston Hyper X DDR3 1600 1.5v 16gb - Hyper X Fury 8gb 2nd
    Graphics Card(s)
    MSI HD Radeon 5750 1gb - MSI HD Radeon 6450 on mini tower
    Sound Card
    Creative Labs X-Fi Xtreme Audio P - Realtek onooard 2nd case
    Monitor(s) Displays
    ASUS VW199T-P 19" HP 2082a Main-HP 2082a 20" remote pc
    Screen Resolution
    Asus 1440x900 - HP 1600x900
    Hard Drives
    WD Black 1TB HD per OS W7, W10, and pending W11 presently on 500gb OS Drive - Pending Triple 1TB HDs for Spanned Storage/backup volume
    Single 2TB external USB enclosure, single 1TB System 7 Host/Boot drive, Pending 8TB external HD for system image b
    PSU
    Corsair 750TX - primary / Corsair CX600 - second
    Case
    Antec 900-2 - SSD compatible / NZXT Vulcan mini tower
    Cooling
    Zalman CNPS9900A
    Keyboard
    AZIO L70 Backlit Letters Gaming - ONN Cordless/USB
    Mouse
    MSI DS200 Programmable, Logitech Cordless
    Internet Speed
    30mbps upgrade - primary hard wired - mini tower usb WiFi
    Antivirus
    GFI VIPRE Internet Security 2014 on W7 2016 beta on W10,
    Browser
    Cyberfox, WaterFox 64bit FF variants, FireFox x64, Pale Moon
    Other Info
    Accomdata fan cooled usb 2.0 PIDE/Sata II, III external enclosure.
    Sambient usb/eSata PATA/Sata II, III external enclosure.
  • Computer type
    PC/Desktop
    System Manufacturer/Model Number
    CUSTOM ASSEMBLY
    OS
    W7 Pro x64/W11 Pro
    CPU
    AMD Deneb 3.6ghz - 965
    Motherboard
    Gigabyte GA-880GM-D2H remote pc
    Memory
    Kingston Hyper X Fury 8gb
    Graphics Card(s)
    MSI HD Radeon 6450 DVI Output
    Sound Card
    Realtek onooard Creative or Other separate PENDING
    Monitor(s) Displays
    VIZIO 32" LCD TV Separate LCD Pending
    Screen Resolution
    1600x1080
    Hard Drives
    WD 500GB OS Host/Boot WD Green 1TB Storage/Backup
    PSU
    Corsair 600W - THERMALTAKE 600W spare case
    Case
    NZXT Vulcan mini tower
    Cooling
    Twin 120mm Top Fans - 240mm Side Cover
    Keyboard
    ONN Cordless/USB Logitech Cordless
    Mouse
    ONN USB/Cordless - Logitech Cordless
    Internet Speed
    DSL 5G
    Browser
    MS Edge, FireFox, WaterFox x64, FireFox Nightly
    Other Info
    OS Testing-Remote Access to Main TeamViewer
I am having issues with my external hard drive. It has been working just fine until today. The drive is showing up and I can access a few folders and fewer files, but the majority of the contents are nowhere to be found. It works without a hitch on every other computer in the house but the main one. Running chkdsk says the drive has a RAW file system and chkdsk can't run. This pc is running Win7 32-bit (all the others have win7 64-bit) but no idea why I'm having this issue. Yesterday I installed a new printer, did some windows updates, and had a power outage, so I suspect the problem lies with one of those things. I'm really at a loss here as what to do though.

Can you access everyting on that USB drive when it is connected to another computer? I'm not talking about the past, but right now if you take that USB to another computer, can you access everything on it?

Also you can help us by filling out your system specs:

________________________________________

HOW TO FILL OUT YOUR SYSTEM SPECS

In the line at the top of www.SevenForums.com you will see UserCP.
That is an abbreviation for User Control Panel.
Click on UserCP.
In the left-hand column, under Your Profile you will see Edit System Spec.
Click on Edit System Spec
You can copy and paste from the output of Speccy, Speccy - System Information - Free Download to fill out much of the info. Be sure to use the Other Info section of your System Specs for such info as your optical drive, your wireless adapter, your speakers, etc.
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
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